Generators
Quality Engineering & ConstructionComplaints
Current Alerts For This Business
According to information in BBB files, this company has a pattern of complaint alleging customer service issues, delivery issues, and refund issues. Specifically, complaints allege consumers purchased Generac Generator. Complaints indicate once the product is ordered and the company took payment, items are delayed or never received.
Complaints further allege when consumers attempt to contact the business by phone to determine the status of their order, they are unable to speak with a Mr. Michael Muhammad; that they keep getting the runaround. Consumers report when messages are left, the business fails to return the call. Other complaints indicate email messages sent to the business seeking information on delivery status were also ignored.
Consumers requested refunds for the product that was never delivered; however, the company failed to honor those requests as well.
On May 14, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaint.
BBB will update this aspect of the Business Profile once additional information becomes available.
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