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Pipes and Smokers Articles

Smokea

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pipes and Smokers Articles.

Reviews

Customer Review Ratings

4.68

Average of 24 Customer Reviews

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Review Details

  • Tara S

    Date: 04/29/2023

    Good quality products cheapest headshot don't listen to haters it's a great site

    Smokea

    Date: 06/02/2023

    Thanks for the great review. We're glad to hear you're enjoying our site and services and we look forward to seeing you back soon!

  • Conor M

    Date: 04/28/2023

    Best prices, quality items, fast shipping alternative hemp noids for days

    Smokea

    Date: 06/02/2023

    Glad to hear you're enjoying our selection and services. We look forward to seeing you back soon!

  • Alan A

    Date: 03/27/2023

    **** company and employees. Need to buy protection plan they said for replacements. You know where you can put your protection plan. 4 purchases in the last 3 months. Items are garbage. Last purchase item falls over by itself only problem it's a bong. Sent picture showing how bent item is right at stem. Expects me to pay return shipping. Yeah not gonna happen. Here is Smokea customer service. Hello, ****** graffix bong had big blowout right in the very front under grommet. Very big chunk. I don't know was this from use? Never dropped. 2 months old and well used, but it doesn't look like the chunk that fell off should have had any issues. I am puzzled by this. It was in an area with minimal heat stress. I see graffix is no longer at Smokea also. Thanks for the info, it looks like I am screwed. Size was perfect for me. It's a shame. ThanksSMOKEA® Support**** ****, Unfortunately, as it was not received damaged and a protection plan was not purchased it is not eligible for a refund or replacement. Figures. Need a protection plan more on my car than a bong. That will never happen. Have to look at the quality of these items as disposable I guess. SMOKEA® You're welcome. Have a great day. Hello, Once again Smokea has established to me the negative aspects of Smokea. Have not made one purchase from Smokea that I did not regret. SMOKEA® Support **** ****, I'm sorry you're unsatisfied with your bong. You may get started on a return at smokea.com/returns. Hi, unsatisfied, the thing falls over by itself. I am unsatisfied that it would be shipped to me in the first place. This garbage is going in the trash. SMOKEA® Support **** Thanks for your feedback. Have a great day. Yeah no problem google, Facebook, and twitter also likes the feedback given for such a crap company. SMOKEA® Support via reamaze.com **** Very well. Once again, have a great day. Think of any purchases from smokea as disposable items this company really *****.

    Smokea

    Date: 04/20/2023

    As stated in the customer's review, this piece had been used. SMOKEA maintains a strict policy on returning used items as does all other reputable retailers in the smoking industry. As the product had been used, it was not eligible for a return or replacement. SMOKEA does offer extended protection plans through Mulberry that would have covered any accidental damage for up to 2 or 3 years but because this was not purchased it is necessary to refer to our returns policy at smokea.com/returns. Had the item been received in damaged condition before use, the item would have been replaced or refunded by SMOKEA without a protection plan.

  • Kory B

    Date: 02/22/2023

    Fantastic customer service, great pricing, and selection, what's not to like?

    Smokea

    Date: 02/23/2023

    Thanks for the great review! We pride ourselves on the selection and pricing we're able to offer to our customers and we look forward to providing you with more of those great products soon!

  • Eric K

    Date: 02/20/2023

    I purchased a glass product that was received defective. Even after sending them photos of the product showing that it was fused closed and could not draw air, they would not help. A coupon was offered. Very terrible customer service here

    Smokea

    Date: 02/21/2023

    As stated in our support response, this was due to the product being used. Had the damage been reported before the item was used it would have been eligible for a replacement. A coupon on a replacement was offered as a one time courtesy. You can view our full returns policy at smokea.com/returns.

  • Madison E

    Date: 01/13/2023

    I purchased this pipe and a couple of others as Christmas gifts. They are awesome! Everyone loved them and thanks to the wonderful customer service, I got one myself! Their customer service was a breeze and so friendly. The product itself is great quality. I will definitely be ordering more items! Thank you so much!

    Smokea

    Date: 02/21/2023

    We're glad to hear you were satisfied with both our customer support and our products! We look forward to seeing you back soon!

  • Danny B

    Date: 01/10/2023

    It was a great experience.. i would most definitely order again. I would most definitely refer anybody.. and thanks.. i will be bacck. Thanks

    Smokea

    Date: 02/21/2023

    Thanks for your review! We're glad to hear you were satisfied with your order and we look forward to seeing you back soon!

  • CYNTHIA H

    Date: 12/26/2022

    They have outstanding Customer Service!I found it easy to find products and they answered all my questions.

    Smokea

    Date: 02/21/2023

    Thank you for the great review. We look forward to supplying you with more amazing smoking products in the future!

  • April L

    Date: 10/21/2022

    This is an awesome company. Ive been doing business for a couple years with them. I dont have one single complaint the shipping is speedy. The products are quality and Im never going anywhere else and neither will any of my friends.

    Smokea

    Date: 02/21/2023

    Wow! Thanks for being such a great customer. We truly value your business and we look forward to being able to supply you with more amazing products in the future!

  • Bruce E

    Date: 10/14/2022

    Received a product damaged in the mail. ****** at customer service corrected the situation. Its nice to work with a family business that cares!

    Smokea

    Date: 02/21/2023

    Glad to hear ****** was able to quickly resolve the issue. Thanks for being a great customer and we look forward to seeing you back soon!

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