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Business Profile

Computer Software

Movavi Software Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i paid around $60 for a movie exiting software. the first time i tried it, it crashed. every time after that, it would fail to open the first time i opened it, or would be extremely slow and buffer. they claim they offer refunds, but when contacted, their tickets are bull. they send a single email, asking you to check out links to help sources, then claim you can respond if you still need help. if you try to respond, it doesnt go through, as they close your ticket IMMEDIATELY. i find this fraudulent. they do not hold up their end of offering a refund, and their customer service tactic is a scam.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I purchased a video editor from Movavi. I did it for the "Voice Over" option. They had always pushed their effects package, but I never made the purchase since I didn't feel I needed it. On January 7, I downloaded my first video using their program. The last thing they informed me of was to either purchase the effects package or they would place a watermark over my video. Call me irresponsible, but I thought the watermark would be at the bottom. I was shocked when I saw it right through the middle of my work. I don't feel they should have the authority to destroy the time I spent editing this video. It seems almost as though it were strong armed robbery or similar. The video is entitled, "The Immigrant House".

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a video product in May 2022. I asked for technical assistance multiple times.The technical staff refused to help.I asked for was told (in writing that I was to be refunded. The company sent me a fraudulent document that led me to believe my refund was coming on December 6th, 2022. They have refused to solve the issue and repeatedly send me back to a ticket request over 4 times.EMAIL MESSAGE: Dear ***********,Hope you are doing well!We have responded to your ticket #******* recently and would like to check if any further assistance is required.For your convenience, here is the response sent to you in our previous email:====Artemii C. :Hello,Thank you for your response!I've initiated a refund process for your order #*********.These are usually processed within several hours by 2Checkout, our eCommerce partners.After that, the amount is transferred to your account in up to 10 days, depending on your bank.Your questions and feedback are always welcome.Thank you.--Best regards,Movavi **************** ********************** Knowledge Base:***************************************************************** ====If our support is still required, please reply to this e-mail and we will be happy to assist further.In case our support is not required, we would be happy to get your feedback in the following survey email.Please note that you can reply to this email within 2 weeks. In case there is no response from you during this period, the ticket will be closed automatically. After that you will still be able to create a new ticket through our **************

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product does not **************** will not issue a refund nor turn off auto renewal. I regret not doing better research because they are a scam. Also their phone number is disconnected.

Movavi Software Inc is NOT a BBB Accredited Business.

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