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Business Profile

Computer Software

Movavi Software Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date May 5th 2025 Post Date May 6th 2025 CCard Transation ID: ************* Credit Card was improperly charged for a purchase that was believed to be a one time purchase, not an auto-renewal. I NEVER agreed to a subscription and the software has not been activated. On Tue, 13 May at 2:47 PM , Myconklin ********************* wrote:Can you please cancel this charge and refund to the same card. It should NOT have been an auto renewal.On Tue, May 13, 2025 at 11:43AM Movavi **************** ******************************************** wrote:The automatic renewal for your Movavi subscription is now disabled. There will be no additional charges from your account for it.However, a refund for the latest auto-renewal is not possible in accordance with our Refund Policy (*********************************************************) because you did not let us know about this unwanted renewal within 3 days.On Wed, 14 May at 10:34 AM , Myconklin ********************* wrote:Thanks for the update but I did not know the charge had been made until it showed up on my credit card statement that I just received the day I emailed for the reversal.This is was charged to a Government, tax exempt Purchase card. The was expected to be a one-time charge though Movavi apparently chooses to default to auto-renew and your emails are marked as spam.On Wed, May 14, 2025 at 12:00PM Movavi **************** ******************************************** wrote:I understand the nature of your complaint and dissatisfaction, and I am sorry you are experiencing such inconvenience, but I still have to remind you that our Refund Policy has some specific statements pointing out the particular circumstances when an order can be refunded. We have to follow it and our internal policies. And auto-renewal can be turned off both at the moment of order placement and after at movavi.id.Your refund request is rejected and the decision is final.

    Business Response

    Date: 05/15/2025

    Hello ****! Thank you for letting us know about your situation. We would like to inform you that we have reviewed your refund request and, although it is against our refund policy, we have decided to provide a refund for the unwanted auto-extension as an exception.
    At this time, the refund for your order has already been initiated. The refund amount ($58.25) will be available in your bank account once your refund is processed, depending on the issuing bank.

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 

     

    Sincerely,



    ****** Seniorked for a full refund because I didn't have time to waste on this product if it wasn't gonna work.

    I'd like a full refund for the product. I deleted all three apps.

    Business Response

    Date: 02/24/2025

    Hello! Thank you for reporting this situation. According to our information, our customer ****** Senior was eventually given a partial refund for the order. In addition, our support agent asked the customer for additional information about the technical issue the customer experienced while using ****** software. Unfortunately, however, no further responses were received from the customer. We will be happy to continue searching for a solution to the customer's issue (if it is still relevant) if the customer contacts us again.

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** **********

    Business Response

    Date: 02/25/2025

    Hello!

    Thank you for letting us know about this situation.
    For our part, we would like to point out that we have been tirelessly trying to help the customer resolve the issue he was having with our software since the customer contacted us on January 14, 2025, and ultimately, since the issue could not be resolved, we provided the customer with a refund for his transaction of January 14, 2025 in the amount of $23.90. A PDF containing all correspondence with the customer, as well as a screenshot confirming the refund for the transaction of January 14, 2025 in the amount of $23.90 are in the attached files.

    Best regards,
    Movavi team

  • Initial Complaint

    Date:11/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since you say this is a duplicate, can I get the information for the original? It is nowhere to be found at all under my account or anywhere.

    Business Response

    Date: 02/25/2025

    Hello, BBB team! 

    Thank you for reporting us this situation. Our customer ******** *********, with the email address ********************* did contact our support team on October 4, 2024, asking for a refund for two purchased programs "Movavi Screen Recorder" and "Movavi Video Editor". 
    According to our refund policy (*********************************************************), which the customer must read when installing the purchased program, refunds for purchased and activated software are provided only in case of technical problems with the program or duplicate purchases. We explained to the customer that since he had activated one of the purchased programs, namely "Movavi Screen Recorder", a refund for this program could not be provided. However, we offered a refund for the second program "Movavi Video Editor", which was not activated by the customer, but we did not receive the customer's consent.
    When purchasing a program on our official website, there is indeed a "Money back guarantee" button, which, when clicked, indicates under what conditions a refund is provided. Any potential buyer can read these conditions and continue purchasing the program, or refuse the purchase if the refund conditions do not suit him.
    We will be happy to provide the customer with a refund for the unactivated software if he contacts us and expresses such a desire.
    Anyone can contact the Movavi support team using this form: 
    *******************************************************************

    Best regards,
    Movavi team

  • Initial Complaint

    Date:11/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Movavi Video Converter on 11.01.2024. I needed to convert .vob to .mp4. I've used Movavi products in the past, so I immediately purchased, downloaded, and activated their product, and then attempted to use. After over an hour of trying to get it to work, I gave up and used another product. The project I was using needed to be finished by the end of the day. By 11.02.2024, after I finished my project after midnight, I sent off an email:"On Sat, 2 Nov at 12:17 AM , **** ***** ********************** wrote:I tried it and it simply does not work for converting .vob to .mp4 as advertised. Please refund full amount from receipt #****-4322 and cancel any auto-renew. Thanks."I received no response until 11.08.2024, trying to give me suggestions on how to resolve my issue. Ticket#: ******* "Hello, ****!Thank you for taking the time to contact us and for using Movavi software!The issue is most probably connected with the *** and BUP files. Movavi Video Converter does not support these ********** solve it add only the **** file to the program (without adding the full DVD):- Open your DVD folder;- Copy only .vob files from VIDEO_TS folder into another folder on your hard drive;- Try adding these copied .vob files to Movavi Video Converter with "Add Video" button;- Retry your conversion.If the issue persists, we need this information:- What is the location of files you're trying to convert: the hard drive of your computer or any external source (dvd disk, cloud, OneDrive, usb stick, external hard drive, ...)?- Does the issue occur if you convert any other file (of a different format)?- What is the input file size?- Does the issue also occur if you change the output format?Thank ******** regards,Movavi Support Team"I responded, asking for a refund as the product did not work as advertised and I was unhappy, to which I was denied, citing T&C. Due to it not working as advertised, I want a refund of the full purchase amount.

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off, the business stated that it was free to sign up for a trial to use the software. I downloaded the software and installed it. Then I found out that to use it even for a trial. you have to pay a fee to activate it. I then paid the fee, thinking that if I didn't like it, I would get my money back. Then I thought, wait a minute, this was deceiving and tried to get my money back. Then I get a message that they don't give refunds. The company is very disingenuous, to say the least. People need to know that they will trick you into signing up without realizing the consequences.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product would not fulfill my needs. I purchased the software annual subscription online with the understanding there was a money back guarantee. Once I attempted to use the program and discovered it would not function to meet my needs, I attempted to cancel and get a refund the same day and they refused. They also signed me up for automatica annual renewal and their website would not allow me to change this.

  • Initial Complaint

    Date:12/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I loaded pictures on free trial slideshow software then it worked-I wanted one with the company banner thru the middle of my slideshow so I purchased a lifetime membership-then I entered there activation key-it didnt work-they suggested it was not for that version but that was the direct link fro trial to this incorrect version then they say buy this version instead-my email security warned of This being someone one trying to steal my information. Worried I canceled my card -but my kids photos are on some crooks fake slideshow program!!!!

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a software from them and was offered to get a refund or have the software swapped for another. When I emailed back that I would just like to receive a refund, the next day they are going to send me an email about their refund policy and why they can't give me a refund based on my dissatisfaction. I had specifically told them that it was the software problems that led to my dissatisfaction. Not just the dissatisfaction. I was not able to reply to the email that they sent. They just made it so that I would have to complete the **************** again instead of just giving me what they had offered in the first place. I was not the one that gave me the option. I was seeking it, but that was what they offered me in the first email. I told them the problems and then they acted as if it was just dissatisfaction which only benefits them as a company since the issues I experienced and the ones I brought up(slow speed, no ability to save work that was in progress, etc.) are probably in the entire platform. But I digress. I just want a refund for my own issues and complications with the software. Nothing else. And if it wasn't offered to me in the first email, I wouldn't have agreed. But it was and now they aren't trying to give it to me, though they were the ones that offered it in the first place. Underneath is them trying to get me not to get a refund and another product instead. I asked for the refund. That was not issued. I put my response, and I will attach what they said. Nothing in my response said anything about my dissatisfaction. It just stated would I would like instead of a new software.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the premium screen recorder Online so I could screen record and no have the water ***** I was then double charged because they have a website that continues to ask for payment I later found out that they just have the website coded wrong and are not keeping cookies for people to know they have already purchased. I filed a complaint about being double charged and was issued a refund for the second duplicate charge but I them doing so I lost access to the platform and now a week alter after serial emails. They are telling me I have no purchase history and they cannot find me in the system. Well it's only ten dollars but I will be filing a charge back with them since they cannot even locate me after double charging me issuing half a refund then erasing me in the system with current charges. Attached is a screenshot of them charging me and refunding the one they use paddle.net for this

Movavi Software Inc is NOT a BBB Accredited Business.

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