Reviews

Review Details

• Review fromCourtney Z

  Date: 04/04/2025

  Bait and switch!!! This company is retroactively coming after old customers who now own the frame and forcing them to buy a subscription service to continue using as they have been. They also left an option of external personal hard drive out of the design forcing you to use their cloud storage. Bad business.

• Review fromRobert V

  Date: 03/27/2025

  ******* has informed me that the promised "free unlimited photo storage" feature of their (expensive) products is now being disabled unless I pay for a subscription. If I don't pay for the subscription then the photo frames are essentially useless. Call this extortion or "bait and switch" as you prefer. In response to my suggestion that they at least grandfather existing users into a reasonable free storage plan, I received only a generic reply that says they have a right to change their terms of service -- In other words, **** you. I'm embarrassed that I recommended this company to friends and I obviously won't do that in the future.

• Review fromChristy B

  Date: 03/24/2025

  I am extremely upset about the new annual fee added to use the frame. I picked this frame for the storage. It had plenty. Im at 2 gigs. Now 1.5 gigs of my photos wont show up. Ive been using this frame for years! Its a scam. I want my frame refunded since this isnt what I purchased or to keep my original free plan. Also, Nixplay isnt responding to emails.

• Review fromBrock S

  Date: 03/23/2025

  Purchased two of these frames for my family (hundreds of dollars btw) with their boxes and advertising saying unlimited photos and only pay for videos longer than 15 seconds. They have now changed everything and you have to pay monthly FOR life to even use these products. AVOID LIKE THE PLAGUE!

• Review fromRyan R

  Date: 03/19/2025

  I paid almost $500 for several digital picture frames that advertised free unlimited storage. The unlimited storage has now been switched off, essentially bricking my digital picture frames. They are being held hostage unless I start paying a ****** subscription fee. Bait and switch. Unethical business practices.

• Review fromMr M

  Date: 03/17/2025

  Do NOT buy their digital picture frames!As others have said, this company is scamming everyone who already purchased frames by saying they have unlimited storage and now being told we have to pay an annual fee of $24 or else the storage gets limited to 500MB (0.5GB). What a bait-and-switch scam!

• Review fromJ. B.

  Date: 03/13/2025

  I purchased 5 Nixplay Digital Photo Frames for myself an relatives based on their advertising that it included free unlimited photo storage and ****** Photos integration with no additional fees. This was a key selling point for me and many others who bought their frames believing these features were part of the product.However, as of March 2025, ******* has unilaterally changed their service, now requiring customers to pay a subscription ($20+/year) to retain features that were originally included. These features were advertised as part of the product at the time of purchase, yet they have now been locked behind a paywall.This is a classic bait-and-switch tacticcustomers purchased a product under one set of terms, only for Nixplay to change them after the fact. Imagine buying a TV and later being told you have to pay a yearly fee just to use the **** ports!When I contacted Nixplays customer support, they provided vague, dismissive responses, claiming the change was to enhance services. This does nothing to address the fact that existing customers are being forced to pay for features they already had.This is deceptive, unethical, and unacceptable. Companies should not be allowed to retroactively strip away features that were part of a product purchase and then demand additional payments to regain them.I strongly urge potential buyers to avoid Nixplay until they honor the terms they originally sold their products under. Customers should not have to pay to access features they were already promised.If you feel misled by Nixplays recent changes, consider filing a complaint with the Better Business Bureau (BBB) or the ************************ (***).

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 03/18/2025

  Thank you for contacting us and being a valued ******* customer. We truly appreciate your time and feedback.
  For years we have done our best to absorb rising costs to keep our services free,but this is no longer sustainable. Most cloud service providers, such as ******** and Amazon Photos, have had to revise their models (******** will soon delete videos after 30 days).

  Our Terms of Service have always made clear that service pricing and features are subject to change. It states, The prices, details and availability of features provided by this Service are subject to change without notice. This website and/or mobile app and its contents are not to be construed as an offer to sell any product or service. We have worked to inform customers about these changes in advance, providing clear communication regarding updates.

  
  We understand that change can be difficult, but weve given careful consideration to delivering the best value. While ensuring a free option remains available,weve carefully structured our plans to maximize affordability. To support our customers during this transition, weve significantly reduced the cost of Nixplay Plus from $49.99 to $29.99 / year. Additionally, for a limited time, we are offering a further discounted price of $23.99.
  
  

  
  

  J. B.

  Date: 03/20/2025

  This was their same canned response ******* sends to all complaints submitted to their support email. I have already replied with the following:Dear Nixplay Support,I am disappointed that my previous messages have only been met with generic responses that fail to address my specific request. I am not asking for an explanation of your new pricing structureI am requesting a direct resolution regarding the fact that Nixplay is retroactively altering the functionality of products I purchased under different ******** be clear: When I purchased my Nixplay frames, they were advertised with a functional free-tier experience that allowed me to upload, store and share photos without requiring an additional subscription. Your recent policy change effectively removes that functionality unless I now agree to pay a subscription, which is a fundamental change to the value of the product after purchase. This is bait-and-switch, and your reference to generic Terms of Service updates does not absolve Nixplay from the obligation to deliver what was originally promised.I am requesting one of the following resolutions:1. A full refund for my purchased frames, as they no longer function as advertised at the time of sale.2. A grandfathered exception that allows previously purchased frames to continue operating under the original terms without requiring a new subscription.I expect a clear and direct response addressing the specific resolution options abovenot another copy-pasted reply linking to your plan comparison page. Please confirm how you intend to resolve this issue.****

• Review fromKatie M

  Date: 03/13/2025

  After spending hundreds of dollars on frames that were advertised as having unlimited storage, Nixplay is now introducing an annual subscription fee for the ability to display these same photos on their frames. This is a clear case of false advertising and a bait-and-switch tactic.Existing frames should either be grandfathered into the features that were promised at the time of purchase or offered a full refund.

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 03/18/2025

  Thank you for contacting us and being a valued ******* customer. We truly appreciate your time and feedback.
  For years we have done our best to absorb rising costs to keep our services free,but this is no longer sustainable. Most cloud service providers, such as ******** and Amazon Photos, have had to revise their models (******** will soon delete videos after 30 days).

  
  Massive tariffs and significant storage and bandwidth costs have made it impossible to provide free cloud and content services in perpetuity.
  Some competitors claim to offer free services forever, but we question if they can really continue to do this when also faced with massively rising costs.
  We're providing transparency about this and adapting so that we can provide a solution to our customers into the future. These services are for all our customers, old and new, and so too are the associated costs.

  
  Our Terms of Service have always made clear that service pricing and features are subject to change. It states, The prices, details and availability of features provided by this Service are subject to change without notice. This website and/or mobile app and its contents are not to be construed as an offer to sell any product or service. We have worked to inform customers about these changes in advance, providing clear communication regarding updates.

  
  We understand that change can be difficult, but weve given careful consideration to delivering the best value. While ensuring a free option remains available,weve carefully structured our plans to maximize affordability. To support our customers during this transition, weve significantly reduced the cost of Nixplay Plus from $49.99 to $29.99 / year. Additionally, for a limited time, we are offering a further discounted price of $23.99.
  
  We deeply value your understanding as we continue to evolve. Please reach out to us for additional assistance.
  Best regards,
  Nixplay Team

• Review fromLuke G

  Date: 03/12/2025

  I paid for a frame. I've used it, it's mine. Several years later they tell me the reasons I bought the frame no longer apply, and that I have to subscribe to MY FRAME. I'll never buy anything from these backstabbing people ever, and encourage you to avoid, they will do the same to you.

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 03/18/2025

  Thank you for contacting us and being a valued ******* customer. We truly appreciate your time and feedback.
  For years we have done our best to absorb rising costs to keep our services free,but this is no longer sustainable. Most cloud service providers, such as ******** and Amazon Photos, have had to revise their models (******** will soon delete videos after 30 days).

   

  Massive tariffs and significant storage and bandwidth costs have made it impossible to provide free cloud and content services in perpetuity.
  Some competitors claim to offer free services forever, but we question if they can really continue to do this when also faced with massively rising costs.

  
  We're providing transparency about this and adapting so that we can provide a solution to our customers into the future. These services are for all our customers, old and new, and so too are the associated costs.
  Our Terms of Service have always made clear that service pricing and features are subject to change. It states, The prices, details and availability of features provided by this Service are subject to change without notice. This website and/or mobile app and its contents are not to be construed as an offer to sell any product or service. We have worked to inform customers about these changes in advance, providing clear communication regarding updates.

  
  We understand that change can be difficult, but weve given careful consideration to delivering the best value. While ensuring a free option remains available,weve carefully structured our plans to maximize affordability. To support our customers during this transition, weve significantly reduced the cost of Nixplay Plus from $49.99 to $29.99 / year. Additionally, for a limited time, we are offering a further discounted price of $23.99.
  
  We deeply value your understanding as we continue to evolve. Please reach out to us for additional assistance.
  Best regards,
  Nixplay Team

• Review fromTraci M

  Date: 01/09/2024

  Doesn't allow upload from ********* One Drive cloud storage WHICH IS STUPID!!!As a Software Tester for ********* for 7 1/2 years and a few more years in the private sector all they have to do is use the operating system's Open File dialogue and instantly get access to all different types of sources like ********* One Drive...But these dummies reinvented only a quarter of the wheel WHEN THEY COULD HAVE JUST USED THE ALREADY COMPLETED WHEEL!!!I'M SO SICK AND TIRED OF STUPID SOFTWARE!!!And there customer service is ONLY chatting... Why are companies not doing real tech support??!? It takes forever to get through all of the issues texting!!And then the customer service reps get upset with the word STUPID and tell me not to cuss.... STUPID IS NOT A CUSS WORD but an excellent representation of these companies!!!