Reviews

Review Details

• Review fromBrandon L

  Date: 05/16/2025

  After purchasing the product and using it for many years, they blocked me from using it unless a pay a subscription fee. This was a promise broken. Don't trust these guys.

• Review fromElise L

  Date: 05/06/2025

  I am extremely disappointed with Nixplay's recent policy changes. After purchasing the photo frame, the company now requires a subscription for features that were previously free. This is unacceptable and feels like a bait-and-switch tactic. ******* is essentially holding my photos hostage, demanding a subscription to continue using the product that I already paid for. I purchased this product under the promise of free unlimited photo storage, which is now a false claim. I urge the Better Business Bureau to investigate this matter and require Nixplay to honor its original terms.

• Review fromWynn S

  Date: 05/04/2025

  They removed functionality. now it won't work with ****** Photos unless you pay monthly fee. Not the product I paid for anymore. I've complained, they never even acknowledged my complaint after 1 week.

• Review fromJulie S

  Date: 04/26/2025

  *******? How about ******!?!?! You cant advertise to upload free unlimited photos and then change your mind and start charging your customers a yearly maintenance fee. I have bought 3 of these frames over the years and recommended them to family and friends. Came home from my daughters dance recital today and went to upload photos from the show only to receive a message saying I would have to upgrade my package in order to add more photos. Unbelievable and not ok. If you want to charge a fee for your new members who purchase a newer model frame I understand that but you cant hold your original customers accountable to this BS.

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 04/28/2025

  You can share anything with any frame that you are connected with (Parents, Grandparents, Mother in Law) and that will not affect their storage. So, in short, "shared content/albums, etc. Are not counted on their storage). They can remain on their free basic accounts if they wish.Basic is up to 5 frames. Lite and Plus are up to 10 frames.
  
  Here is more on this subject:
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  Thank you.

• Review fromGreer S

  Date: 04/25/2025

  I bought this frame years ago under the premise that I would be able to share pictures with my parents who live several states away. Now I am being told that I won't be able to share any more photos without paying a yearly fee of $25+ and they are taking away the photos I have already shared. I never would have purchased this product if that were the deal to begin with and now the frame I spent money on is unusable without paying this yearly fee.

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 04/28/2025

  You can share anything with any frame that you are connected with (Parents, Grandparents, Mother in Law) and that will not affect their storage. So, in short, "shared content/albums, etc. Are not counted on their storage). They can remain on their free basic accounts if they wish.Basic is up to 5 frames. Lite and Plus are up to 10 frames.
  
  Here is more on this subject:
  ************************************************************************************************
  
  
  Thank you.

• Review fromDaniel L

  Date: 04/20/2025

  Bought a Nixplay digital photo frame for parents and for in-laws, specifically because it let you sync with a ****** Photos album. Now they've retroactively changed the **** and are charging $30/yr for a feature I've already paid for! Do not trust them or buy from them!!!

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 04/22/2025

  We do regret having to update our terms of service due to unsustainable storage and bandwidth costs. We do pay to be on their servers,substantially. It is not free.  
  
  Nearly everyone in the storage and bandwidth industry have been forced to do the same, such as ****** Photos, Amazon Photos, ***** and ********* Who all now either charge a monthly fee or in ********* case will now delete videos after 30 days. All Digital Photo frames will be adopting this subscription model in the future. 
  
  We do have to pay substantially for bandwidth.  Piping the videos and photos between mobile to server to frame and to shared playlists etc. It has not gotten cheaper unfortunately.
  
  We do still offer unlimited cloud storage, but we never advertised it would be unlimited for free for a lifetime.   

• Review fromTim D

  Date: 04/17/2025

  As others have mentioned, I bought the frame, which cost much more than competitors and had no subscription fees. Now they are changing the context under which the frame was sold. I'm fine for this option with NEW frames, but not for those who have already purchased. We should be grandfathered in to the original plan. They also claim this is being done to cover the rising costs of cloud storage, however, they also say they will NOT delete our content, just prevent it from being shown on the frame. This seems to me to completely invalidate their reason for doing this. They definitely lost a customer here and I am telling every one I know to avoid this company!!!

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 04/22/2025

  We do regret having to update our terms of service due to unsustainable storage and bandwidth costs. We do pay to be on their servers,substantially. It is not free.  
  
  Nearly everyone in the storage and bandwidth industry have been forced to do the same, such as ****** Photos, Amazon Photos, ***** and ********* Who all now either charge a monthly fee or in ********* case will now delete videos after 30 days. All Digital Photo frames will be adopting this subscription model in the future. 
  
  We do have to pay substantially for bandwidth.  Piping the videos and photos between mobile to server to frame and to shared playlists etc. It has not gotten cheaper unfortunately.
  
  We do still offer unlimited cloud storage, but we never advertised it would be unlimited for free for a lifetime.   

• Review fromJason W

  Date: 04/15/2025

  ******* sold a product that had been free after initial purchase. They have changed their model and are now charging for customers to see pictures of their loved ones on the frame. We use the frame to showcase a deceased loved one and this feels like extortion to have to pay to see all of our pics.

• Review fromA. D.

  Date: 04/14/2025

  I have had this frame for years and have used it with 10 GB of storage space and no subscription. Recently the company is going back on their promise of 10 GB of storage space and moving to a subscription based service where the free option is only 0.5 GB of storage and reduced photo size/resolution. They are not allowing options for personal storage on a hard drive, only on their cloud service through their subscription. They are not honoring their prior guarantees with their customs and are forcing all customers, old and new, into using their subscription service because the free plan makes the frame unusable.

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 04/22/2025

  We do regret having to update our terms of service due to unsustainable storage and bandwidth costs. We do pay to be on their servers,substantially. It is not free.  
  
  Nearly everyone in the storage and bandwidth industry have been forced to do the same, such as ****** Photos, Amazon Photos, ***** and ********* Who all now either charge a monthly fee or in ********* case will now delete videos after 30 days. All Digital Photo frames will be adopting this subscription model in the future. 
  
  We do have to pay substantially for bandwidth.  Piping the videos and photos between mobile to server to frame and to shared playlists etc. It has not gotten cheaper unfortunately.
  
  We do still offer unlimited cloud storage, but we never advertised it would be unlimited for free for a lifetime.   

  Our TOS specifically states the following:  The prices, details and availability of features provided by this Service are subject to change without notice. 

  A. D.

  Date: 04/25/2025

  Thanks for your response; however, I think you are ignoring the bigger issue that my complaint is raising. You gave customers no options for local storage or our own personal cloud storage for photos as the way to 'pipe' the photos to the frame, only the options of buying into your cloud storage or use the frame at a severely hindered/unusable state without it. You have turned an item (that is somewhat pricy) that people could buy and use forever into a pricy frame that requires additional payments every year. This is not something that customers agreed to or was ever advertised by the company. You are not giving pervious customers any real and ****** option other than 'opting in,' which is not something that was advertised or agreed to when we bought the frames. Additionally, it's an overreach for you to say all digital photo frames "will" be adopting this model. Unless you know the details of every single digital photo frame company out there, you cannot make that claim.

• Review fromDOUGLAS D

  Date: 04/14/2025

  I am the owner of 4 Nixplay frames. Unfortunately, they will soon become more electronic waste! I specifically bought these frames so I could send them to my relatives and easily upload an UNLIMITTED amount of photos to be shared with them. I spent $100's of dollars on these frames and also recommended them to many of my friends. As of April 21, 2025 they are re-negging on the terms that originally came with the frames - Unlimited Storage! How can you do that? Obviously there are 1000's of people that feel the exact same way. The only thing we can do now is wait for the class action lawsuit email that I am anticipating will show up soon. My only guess is ******* is planning for this and will look for bankruptcy protection.