Complaints
This profile includes complaints for CenterPoint Energy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 105 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for CenterPoint Home Repair in November, I am being billed $56.95 monthly. I called on 3/19 about my water heater needing repair. The technician came out looked at my water heater, told me there was no part number on the water heater said he couldn't work on it because there was no part # and left total time 5 minutes. I than called on 3/23 about my grill and dish washer. The technician was supposed to be here between 8am and noon on 3/24. I called CenterPoint at 12 pm and asked where the technician was, I had been told me he had an emergency and wouldn't be here for an hour. The whole time I was missing work and had to keep calling in and putting off work. At 1:30 I saw a Center Point truck outside and at 2pm he came in. I asked why he was outside the last half hour, and he told me he was having lunch. I said so you're out having lunch, and I have a job to go to but my job doesn't matter. He came in looked at the dishwasher told me he would be ordering parts for the dishwasher. He went out looked at the grill said it was heating up but would also be ordering parts for the grill. I talked to him about my water heater and the prior visit by the other technician. He agreed to look at the water heater and said the description tag was gone on the water heater. He told me because of the ventilation pump motor on the top of the water heater and the temperature control on the bottom of the water heater. He could cross reference the two parts and get the specific part number for the water heater. He said the other technician was just being lazy and was going by Center Points rules. So, after a month of nothing getting fixed I started calling CenterPoint they sent a third tech out he said he would order the parts for the grill. I have called 4 times trying to find out about the parts for the dishwasher never got a call back. I called 4 times to talk to a supervisor and got no calls back. When you charge for a service and don't give a service that's fraud.Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: There were several possibilities that were shared by the techs, a bearing and a tub support, however both said they could not be certain and that we needed to buy a new washer. No communication of bearings not being covered until this response and no confirmation it was a bearing as the unit was not disassembled. (There were no noises associated with a bad bearing and the tub still rotated without issue)
Business Response
Date: 04/16/2025
April 16, 2025
***** ******
***********************************************************************
Re: BBB Complaint# ********
Mr. ******:
This message responds to your complaint to the Better Business Bureau (BBB) of Minnesota regarding your request to make repairs to your clothes washer.
CenterPoint Energy and Home Service Plus (***) records show that two visits were made to your property in April 2025 to diagnose issues with your clothes washer. *** determined that the bearings would need to be replaced,which are not a part covered by the *** Repair Plan. Please note that a list of covered parts is available on the *** website under Parts Covered.
In addition, *** records show that your Repair Plan was cancelled on April 11 at your request with no further charges assessed.
Sincerely,
CenterPoint EnergyBusiness Response
Date: 04/25/2025
CenterPoint Energy and HSP records show that both technicians discussed the bearing issue during the repair visit on April 8. Since your HSP Repair Plan has been cancelled, CenterPoint Energy considers this matter closed.Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Business Response
Date: 02/26/2025
February 26, 2025
*** ********
********************
******, MN 55374
Re: BBB Complaint# ********
*** ********:
This message responds to your complaint to the Better Business Bureau (BBB) of Minnesota regarding the Delivery Charge assessed on your CenterPoint Energy bill.
CenterPoint Energy customers are billed for the Delivery Charge, which covers the remaining fixed costs not covered by the Basic Customer Charge, as well as the cost of delivering gas to customers. Please note that the Delivery Charge is allowed by the companys Tariff, which was approved by State Regulators.
If you have further questions, please respond to this message.
Sincerely,
CenterPoint EnergyInitial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because:
The original work was done with the city of ***********. The company went into every home and messed with the main drain and toilet. The employee who was here stated that he cracked the main drain and had to come back the next day. The employee never came back and that is what caused the flooding. On Feb 16th I had to pay out of pocket to just get someone back out here to stop the flooding. I can call the city to get the date and any info on the work.Business Response
Date: 02/24/2025
February 24, 2025
******* ****
**********************************************************************************
Re: BBB Complaint# ********
*******:
This message responds to your complaint to the Better Business Bureau (BBB) of Minnesota regarding issues related to water backed up in your property at the address noted above.
CenterPoint Energy records show that an Emergency Main Drain cleanout was performed at your property on February 16, 2025. At that time, heavy scale buildup was found for the first 20 feet of drain pipe. After cleaning out this pipeline,the drain was found to be functioning properly with no further backup issues.
Please note that CenterPoint Energy has no record of performing recent work on the gas service line at your property or near your address.
If you have further questions regarding this issue, please respond to this message.
Sincerely,
CenterPoint EnergyBusiness Response
Date: 02/26/2025
CenterPoint Energy did not cause issues with the drain line and was not performing work in this area. However, as noted in Ms. ****** complaint, the City of *********** had recently done work at the property.
CenterPoint Energy has successfully resolved the issue by performing a Main Drain cleanout as requested by the customer.
Initial Complaint
Date:01/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Business Response
Date: 02/10/2025
Ms. Divine:
CenterPoint Energy has now de-enrolled your account from all ************************* including phone, email, promotional mailings, and bill inserts.If you have any further questions, please response to this message.
Sincerely,
CenterPoint EnergyInitial Complaint
Date:01/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Washer broken two guys came out they both were rude left our Washer not fix we went put to buy a new Washer and wanted to cancel our HSP and they want to cancelation pentaly of $1997.92 because we used the service.Business Response
Date: 01/27/2025
January 27, 2025
****** *****
*****************
*************************
Re: BBB Complaint# ********
****** *****:
This message responds to your complaint to the Better Business Bureau (BBB) of Minnesota regarding repair service provided by Home Service Plus (***) at your property noted above.
CenterPoint Energy and *** records show that *** visited your property on multiple occasions to make repairs to your clothes washer. During these visits, *** made a total of $1,735.40 worth of repairs (parts and labor costs) in attempting to complete repairs to your clothes washer. Please note that the *** Repair Plan Terms & Conditions state:
You are purchasing the Repair Plan contract for one full year.
If you choose to cancel prior to the end of the 12-month contract (other than as provided under paragraph 14) and you have had a service call(s): you will be required to pay for the difference of the cost of any service call(s) received less any payments already made on your contract.
As such, the cancellation cost (Parts and Labor costs of repairs provided during the contract year) would be assessed if you cancel your Repair Plan prior to the anniversary date in August 2025.
Sincerely,
CenterPoint Energy
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