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Business Profile

Computer Hardware

Thomson Reuters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thomson Reuters has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Thomson Reuters

      610 Opperman Dr Eagan, MN 55123-1340

    • Thomson Reuters

      545 Wescott Rd Eagan, MN 55123-1310

    • Thomson Reuters Corporation

      3 Times Square New York, NY 10036-6564

    • Thomson Reuters

      530 Fifth Avenue New York, NY 10036

    • Thomson Reuters

      22817 102nd Place West Edmonds, WA 98020

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered books from this company online to see if they may be useful to my mediation practice. As soon as I received two of the four books in the series, I sent them back because I have no need for them. I notified the company that I was returning the books and they sent me the other two volumes. The company is now saying that I signed a two-year contract and I am bound to pay $100 a month for two years, for books I don't need. When I bought the books online, I was getting them to see if they would be useful to my practice. They are not. There was no warning that the books were non-returnable. There was also no indication that I was binding myself to a contract. I would never have ordered these books without even seeing them, especially if I thought I was bound to a contract. I can't imagine anyone would spend $2400 on books they hadn't even seen!The company says that they sent me the terms of the alleged contract in an email after I placed the order and that the attachment to the email is evidence of a contract. They also said that they sent me a confirmation of the order in an email. That is also not evidence of a 2-year contract. Not only did I never receive the emails from them, terms and confirmation emails sent after I ordered books could not bind me to a 2-year contract. I believe the company is acting in bad faith especially because I did not intend to enter into a contract and they are forcing the issue. It is unconscionable for them to hold me to this contract when I clearly had no intention of entering into a contract. I didn't even know a contract was an issue. I am being charged $100 a month for 24 months according to their alleged contract. $2400 is a significant burden to my little business, especially for something I don't need.I do not plan to pay their bills, but I currently have impeccable credit (over 800). I do not want to have a **** on my credit because of this.Thank you for your time.

      Business Response

      Date: 01/07/2025

      This matter has been resolved.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:

      I am still receiving a bill and late payments for this account.  I had several promises from this company to close this account and I am still getting invoices.  Keep in mind that this is not what I ordered, received and asked for cancellations for several months.  I get emails and phone calls and promises but no action.  THIS COMPANY IS A FRAUD.

      Business Response

      Date: 12/16/2024

      This matter should be resolved but we are still hoping to confirm with *****.

      Customer Answer

      Date: 12/20/2024

       I am rejecting this response because:
      I am still getting invoices for the subscription that I never received, ordered, and requested to close the account.  All promises from this company failed.  They are not serious about addressing this issue.  In fact, the account is not closed.  This company is a fraud and employees lie.

      Business Response

      Date: 12/20/2024

      ************************* subscriptions have been canceled, the account has been closed, and it is marked for deletion from our business system. We are no longer sending invoices to Mr. ***** or this account, and we have added notes to this account that no future emails should be sent (ex. no telemarketing, no sales *** contacts, no unsolicited subscriptions and no advertising). On Dec. 10, 2024, we sent Mr. ***** an Account Reconciliation Report showing that the account owes nothing to Thomson Reuters.

    • Initial Complaint

      Date:11/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has tried to 'set up calls' to discuss my account and upon learning that I do NOT wish to renew, THEN they informed me that they will continue to bill me for 60 more days. They are predatory and absolutely without ethics. The sales team kept trying to schedule meetings with me (which are difficult to do given my work schedule) and when I told them I do not wish to renew, they informed me that I am going to be billed for 60 more days. Additionally, this company charges $1200/month for what amounts to 1 active lead in the last 6 months. They take no responsibility for their lack of performance and refuse to end the contract when asked. This company's business practices are absolutely unethical and predatory.

      Business Response

      Date: 12/17/2024

      This issue has been resolved.

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted many times this year to opt out of my personal information on this site. They have rejected my personal information rights and i want it to be corrected and deleted immediately as it invade my right of privacy and sensitive information

    • Initial Complaint

      Date:06/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with ****** ********************** where they charge per attorney working at my firm. I previously had 3 attorneys total. Since August 2023 I have only had 2. have REPEATEDLY informed this company that I have only 2 attorneys but have consistently been charged for 3 ever since. There is no email address for a point of contact. Every time I have called I receive a call back voicemail days later informing me to call back and provide the emails where I informed them I only have 2 attorneys. No one answers when I call back and they have continued to charge me for 3 attorneys every single month. I have been overcharged approximately $400/ month for the last 10 months. I need to be refunded and for the overcharges to stop.

      Business Response

      Date: 07/10/2024

      We are still working with the customer on a resolution to this issue.  

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