Reviews

Review Details

• Review fromSophie G

  Date: 07/12/2023

  Came exactly as described. Very well packaged. Everything worked. They even provided a Wi-Fi dongle and keyboard and mouse were new. Great company.

• Review fromTeresa K

  Date: 06/27/2023

  Send defective computer and don’t care. Purchase two computers and not even a month not even having both they shut down on me . Company refuse to refund me called Amazon and I had a hard time getting help. I feel as though this Company owe me for what I have experienced

• Review fromR. E.

  Date: 04/12/2023

  Worst part first - The male who I spoke to at SJ Computers would NOT tell me his name . When I pressed him to tell meT name, he said "Russel". TWO minutes later he referred to ME as "Russel". I then told him I knew his name was not Russel, and I demanded he tell me what his name was. He would not tell me. I demanded to speak to his supervisor. He would not let me speak to anyone else. Does THIS tell you anything about the type of company I'm dealing with? I bought a defective laptop from them on Ebay last year. They replaced the defective laptop with another defective laptop. I have proof that this laptop was covered with a one year warranty by Allstate, but Allstate says the warranty has been cancelled, and "Russel" won't do anything to help me get the warranty active. Instead, he sat on the phone with me and lied repeatedly. 5 minutes into the conversation he still did not know my name, order information, anything. I had to demand that he retrieve my information so he actually knew I was a real customer. I can't believe ANY of this. I have never had this type of experience in the WORST of my purchases over the years. The individual who lied to me about his name and wouldn't let me speak to anyone else was working at SJ Computers at 4pm CST on 4/12/2023. I will continue to pursue this mater until SJ Computers stops lying to me and helps me reinstate my 1 year warranty with Allstate. Worst experience I have ever had with a U.S. based company.
  

  SJ Computers, LLC

  Date: 04/13/2023

  Extended warranties are sold through 3rd Party companies, such as Allstate, Asurion, Square Trade, etc. on the various Marketplaces *********************** etc.). We, as a third party seller, do not have any access to extended warranty information. We cannot even see if one was purchased or not. As we only sell the hardware, those marketplaces do not show us another 3rd party seller's sales date. As we cannot even see if a warranty exists, we have no way of cancelling it on someone else's behalf, nor would we ever do such a thing. I would suggest contacting the online marketplace and demanding they hold Allstate to the contractual warranty you purchased through them. My apologies for the inconvenience.

  R. E.

  Date: 04/13/2023

  Where in this reply do you address you telling me your name was "******" when I asked for your name? Where in this reply does it address the fact that you wouldn't let me speak to anyone else, that you wouldn't provide me a name of someone else to speak with? I told you on the phone that you had just lied to me after you referred to ME as "******", and you immediately changed the subject. How can anything you've said in this response be believed when that's how you treated me, the customer, on the telephone? YOU, and your company that sells junk laptops to people ARE at fault here. I will continue to pursue this with the Better Business Bureau and in small claims court if needed, until you resolve this issue with me. Why would I cancel my own insurance policy that came with the product itself and didn't cost me a dime? Do you have an answer for any of this, "******"?

• Review fromPaul B

  Date: 03/29/2023

  Garbage. Purchased through Amazon, failed after 6 months. Cannot login to computer with keyboard as it does not recognize character keystrokes, only numeric. Have tried three keyboards and the onscreen keyboard to no avail. SOL now.