Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: not one single person reached out to us about sending us a cable. We were told, to replace the cable, not that one would be provided. Furthermore, so, their products can't even last 3 months let alone 6 months? People expect something that was supposedly "refurbished" to actually be refurbished. Again, their response is rejected. If they want to send a replacement cable, then actually send it or actually contact me to send the cable. Otherwise the case will remain open, until the cable is received. 
  
  
  

  

  Business Response

  Date: 05/07/2025

  The customer purchased from us via **** on November 11, 2024, and the item was delivered on November 15, 2024. We did not receive any communication regarding an issue with the product until April 30, 2024, more than five months after delivery.
  

  Under eBays standard policy for refurbished or renewed items, the product is covered by a 90-day warranty from the date of delivery. As this window of time had already passed at the time of the customer's outreach, we were unable to offer a warranty-based replacement or return.
  However, we still engaged with the customer to help troubleshoot the reported issue of screen flickering. Our team promptly responded with a diagnosis and suggested changing the cable, as display flickering is commonly caused by cable faults.
  
  We have contacted the buyer again. If it can be resolved by simply swapping the cable, we will send this customer a replacement cable.  As of this response, we have not received confirmation from the customer regarding whether this recommendation resolved the issue.

  

  Business Response

  Date: 05/13/2025

  Please contact our customer service department to provide confirmed shipping details and we will send you the cable, as stated.

  ************

  ***********************************************************

  Thank you.

  Customer Answer

  Date: 05/14/2025

   I am rejecting this response because:
  As stated in an earlier message, in fact, the original message - it won't even turn on now. Again, my shipping address is as follows: ************************************************************** Will the cable, do anything about the lack of power? Again, the thing is not even a yr old or six months old. 
  
  

  

  Business Response

  Date: 05/15/2025

  I cannot answer your question about the cable fixing the problem.  Only our technical support team can answer that for you and assist you with the issue.  At your convenience, please contact them so they can assist you with shipping the cable in question.

  ************ Option 1

  ***********************************************************

  Thank you.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I just need the key used to activate my windows 10. Can they just give me the key? 

  

  Business Response

  Date: 09/09/2024

  Unfortunately, the Amazon Renewed replacement warranty is only good for 90-days.  As you purchased this unit back in November of 2023, we are now well beyond that return / replacement warranty period.  See their warranty information here: ****************************************************************************

  Had you contacted us as soon as you began experiencing any issues, we could have resolved the issue for your right away.
  

  Further, we are authorized partners with ****, **, ****** and *********.  All active *************************** are installed and licensed with ********* Authorized Certified Product License Keys.

  My apologies for your inconvenience.
  

  

  Business Response

  Date: 09/11/2024

  Mr. ********
  
  As this is a public sphere, we are unable to post the Windows Licnese key here as anyone could access, view and use it, which would be a violation *********** Refurbisher Program policy.  I will contact you directly at your ***************** and provide you with the product key for your PC.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I just want to clarify some of the information provided by the business. Windows was never re-installed or installed on my desktop by the business. I had to use my windows account to load on the new desktop and had to eventually purchase Windows. This merchant has not been very responsive or willing to assist with my issues from the beginning. This was the first time the merchant has called me back and they never contacted me about the dual monitor situation until they received the notice from you, The BBB. I actually had to explain my issue to the owner on Thursday when he called. And a follow-up call was scheduled for Friday and the dual monitor detection issue has been resolved.

  I want to thank the BBB for all of your assistance in this issue.

  *******************

  

  Business Response

  Date: 08/15/2024

  The customer purchased a PC from us in January off our Walmart.com. She first reached out  to us in February with an issue related to the operating system. One of our customer service agents assisted her in reinstalling Windows over the phone, and
  after the re-installation, she required some minor setup assistance, which our support team provided. About a month ago (July 2024), she contacted us again regarding a dual monitor setup issue. Our support agent informed her that we would no longer be able to replace the item as it was now well beyond the 90-day warranty period from the date of delivery offered on Walmart.com, and that we could only offer technical assistance.  After receiving this complaint, we again reached out to her today, August 15, 2024, in order to see if we can resolve her issue with the monitor. She requested that to call her tomorrow, Friday, August 15, 2024, which we will do.