Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager of this company has extremely poor customer service skills. We bought a computer for our son for Christmas - it never worked from the start. We called several different times in which we were instructed to just restart the computer. That obviously didnt fix anything. After asking multiple times for a replacement, the manager informed me it would be my responsibility to package and return the items before anything was sent to us. We then opted for a refund and the manager gave the same instructions. I asked to speak to someone else and he told me he was the highest I could speak to. He interrupted me constantly. This company has just been a NIGHTMARE to deal with. Save yourself the trouble & DO NOT buy from this company.

  

  Business Response

  Date: 01/05/2024

  Hello,

  It is standard practice for any retailer to have the customer return the item before an exchange, replacement or refund is sent.  If you purchase something from ******, Target, Best Buy or Amazon, they will happily replace or refund any item, as will we at SJ Computers, but no one will do it if you have not returned the original first.

  Our apologies for any inconvenience.
  

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  You guys sure go through some loops to mislead and misconstrue issue.

  This was an original *********************** cd.  It plays on other venues.  

  I used an stand alone cd player plugged in a USB port and got the same results as the cd player you sent me.

  Nice try. What you wish is that I am done with you and am no longer wasting my time on this issue which was all the fault of a machine delivered to me that was missing the ability to play music off of the hard drive or via the cd player. 

  "a fully refurbished machine it was not"!!!   byeeeeeeee

   

  warranty had run out.I see their constant response to other problems here is about the same repeated "sorry but go away". It was promised in the ad that I would receive a completely functional computer.That did not happen. I would expect maybe a few minutes with one of their techs and my problem would be fixed. I would never buy from SJ again.

  

  Business Response

  Date: 11/17/2023

  Dear **********************,

  I am sorry to hear of the difficulties with your audio files.  Unfortunately, if the CD player was able to read up the 18 songs that were on the disk, the optical drive itself is, in fact, working.  If there were songs missing or your VLC player was crashing, the problem was with the original burning of the audio CD itself.  It is very likely that there was an issue with the copying of the files to the thumb drive initially that was the cause of the problem.  It could also be that there was either an improper completely to the burning of the CD or corruption of some kind that was burned to the disc itself that is preventing the file from being able to be played.  But, it cannot be an issue with the hardware only reading some of the data.  That's not how optical drives work.  They can either read the media or they cannot.  In some cases, where the CD or DVD media is physically scratched, then and only then is it possible that it could read or play a file some files and not others.  But again, even in this latter scenario, the issue is not with the CD / DVD optical drive being able to read the media or the thumb drive itself, it is one or both of those media sources itself that is the issue.  Unfortunately, you did not buy either of those media sources from us.  More unfortunately, the CD / DVD optical drive is working.  As such, even if the warranty were not expired on your **, replacing the ** or the optical drive completely would yield the same result with your.

  Again, my apologies for the inconvenience.
  

  Customer Answer

  Date: 11/10/2023

  After receiving the ** Win 10 disk top computer. I transferred music from a thumb drive to the refurb win 10 **. A win 10 was completely new to me. I had a win 7. The music would not play so I contacted SJ. After a couple of transfers and quite a long time, I was asked to download the *** media app. They stepped me though it and we finally got it all to work. I failed to see if the CD player worked. Big mistake. I just put a cd into the desktop and the music only showed that that were 18 songs on it. No descriptions to the songs. Using the downloaded app *** they would not play, actually *** crashed. I even used a standalone cd player (my win 7 didn't work). It did not work either. I agree that my warranty has run out just over the 90 days. So I called thinking they might continue to help me since it was obvious they had sent me a computer without the capability of playing music. I assumed that my music issues were fixed. They refused to even offer any response and repeated that the warranty had run out. I see their constant response to other problems here is about the same repeated "sorry but go away". It was promised in the ad that I would receive a completely functional computer. That did not happen. I would expect maybe a few minutes with one of their techs and my problem would be fixed. I would never buy from SJ again.

  

  Business Response

  Date: 11/22/2023

  Again, our apologies for the inconvenience.