Reviews
This profile includes reviews for International Dairy Queen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromCody O
Date: 04/08/2025
My problem is with the corporate customer service, not directly with a location. I contacted them after my first ever DQ app order, as my coupons for my blizzard and for my burger had both failed to come off. I received an email explaining the process to add coupons on the app, to which I responded what I had done, conceding that I may have added the burger incorrectly to my order but I had done the blizzard exactly as they said. The return message stated something along the lines of "you could not have done it right, because it did not work," so I decided that I was done and told them I was now demanding the refund for the price difference for the blizzard. It had now become about principles, and if I did not hear back from them by the end of the work week last week I was going to contact my bank about the overcharge and leave a comment with the BBB. Since then, I have heard nothing back over the past six days. I have no problem with any of the three locations in my area, but cross your fingers you do not have a problem and have to contact their corporate customer service.Review fromPHYLLIS E
Date: 11/22/2024
Keep asking for receipts. I like to keep records of where my money goes. Dairy Queen in Poulsbo, Washington never gives me a receipt or offer me a bag for my food.
Address for this facility is
18945 Hwy 305 NE
It was pouring down rain and these employees just hand you a box. My food was soak and wet when I got home.
3 weeks ago , I was charged 15 dollars for a burger. With no receipt given, I could not check the price against the menu. I had a 3 dollar coupon. I do not think the cashier took the 3 dollars off my price. Again, without a receipt...How can I check?
International Dairy Queen, Inc.
Date: 11/26/2024
Thank you for bringing your concerns to our attention. We are sorry to learn that you have been disappointed. We have reached out to you via email and have forwarded your comments to the independent franchise owner of the restaurant you visited. IDQ Fan RelationsReview fromFaith C
Date: 11/22/2024
Placed an order via their app. Get to the restaurant and they tell me the order did not come up on their system, so there is nothing they can do. They tell me to cancel the order on my app, which is NOT an option! There is no one you can call! All you can do is fill out a form online and wait for them to contact you. Meanwhile, DQ already charged our card! Shady! Will NOT be doing business with DQ again!International Dairy Queen, Inc.
Date: 11/26/2024
Thank you for bringing your concerns to our attention. We are sorry that you have been disappointed. We see that our team has provided a response to you via email. If you have further concerns, please respond directly to that correspondence. IDQ Fan RelationsReview fromVesta M
Date: 09/25/2024
This establishment refuses to take legal tender in the form of a US $100 bill. Refusal was based on policy that owners believe that they are fake.International Dairy Queen, Inc.
Date: 09/28/2024
Thank you for your review. I have responded to you directly by email. I look forward to hearing from you.Review fromKaitlyn T
Date: 09/24/2024
The Dairy Queen on Street Rd in Southampton Pa was the worst experience I ever had, I went to this location hoping to be served with good customer service but it was completely the opposite of what i expected. I got the new pumpkin blizzard to try and it was strictly just toppings on top of vanilla ice cream, Blizzard are supposed to be blended. Not only was it not blended we weren’t severed upside down which strictly says next one on us. Not to mention the women worker was completely rude and obviously did not want to be at work that day.International Dairy Queen, Inc.
Date: 09/25/2024
Thank you for your review. I have responded to you directly by email and have forwarded your concerns to the independent franchise owner of the location you visited.Review fromSherry S
Date: 05/14/2024
Incompetent unaware sexist "manager" at 1641 Lakeshore Rd. @ Meadow Wood Rd. in Mississauga, Ontario, Canada. The sexist heavyset man with tatoos, made a medium cone for the man ahead of me a very nice size. Then he made my medium cone (I'm a woman) a ridiculous amount smaller. It was a tiny pitiful cone that should not have been served to me, or to anyone. I addressed the matter with the cashier. She said it depends who makes the cone (??) and shrugged her shoulders. I asked to speak to the manager. She went back and talked to the heavyset tatooed man who made the cone, and said I would have to wait an unknown amount of time because the manager was 'busy". I wasted another approximately 15 minutes waiting, there were only a few people in the store, but the lazy sexist "manager"couldn't manage to make it to the counter to get my feedback. I have been a Dairy Queen customer for many many years and will not go back there because of this experience. If DQ lets idiots be hired who don't care about their customers, and if HQ at DQ doesn't care how poor hires by individual stores effect their corporate brand, then I will go elsewhere where I get the same size cone as other people, and don't have to deal with unaware inconsiderate neanderthal employees of DQ.Review fromBrenda R.
Date: 03/08/2024
The female owner, *****, is known to be not only rude towards customers, but is also very aggressive. She screamed at me and called me a b*** when I went inside to get a mobile order. I tried getting it in the drive thru that only had 1 car in it and she told me I had to come inside and get it. I said "whatever" in a very neutral tone. She screamed at me saying I screamed at her in the drive thru and acted as if she was being threatened. She should not be a business owner.International Dairy Queen, Inc.
Date: 03/13/2024
Thank you for your review. I can see you made your review on 3/8 and contacted our team directly on 3/8. I have responded to you directly by email and have forwarded your concerns to the independent franchise owner of the location you visited for their information.Review fromTopher V
Date: 01/06/2024
Today i ordered food ahead of time to pick up on my short work break. The app told me it would be ready at 10:38, i arrive at 10:40 and they state they never received my order. I have placed pickup orders in the past without issues not sure why i had problems this time. Since i was unable to wait for my food i asked for a refund, they said i had to contact corporate, so i left without food and while still paying. I then contact corporate and they said i need to contact the store the get my refund! So now i will report this charge to my CC company for a refund , DQ is unable to assist with my issue. I do not recommend ordering from their appReview fromRoger M.
Date: 12/02/2023
First off. The manager ****** was rude from the start. I walked in the store at 9:37 pm. She said lobby was closed. I saw other customers leaving so I said ok ill go trough the drive thru. She said I was nit aloud to walk through. So I got onto my motorized bike and tried to order. At the window I was greeted by the same manager. She refused to serve me. She said my motorized bike was not street legal so she did not have to serve me. I am extremely angry that a person in her leadership position would act that way in front of her fellow employees. Something needs to be done about this because they would serve anyone on a motorcycle. So why did I have to be treated this way?International Dairy Queen, Inc.
Date: 12/06/2023
Thank you for your review. I can see you made your review on 12/2 and contacted our team directly on 12/1. This location contacted you on 12/4 and offered resolution to the concerns you shared. I have responded to you directly by email and have forwarded your concerns to the independent franchise owner of the location you visited for their information.Review fromAllen M
Date: 08/04/2023
Marshfield would not accept our $100 bill unless we bought $75 of products. Culver’s were more than happy to accommodate us with cash and their employees were adults opposed to children at DQ.International Dairy Queen, Inc.
Date: 08/08/2023
Thank you for bringing your concerns to our attention. We are sorry to learn that you have been disappointed. We have reached out to you via email to identify the location you visited so that we can forward your comments to the franchise owner of the restaurant. IDQ Fan Relations
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