Complaints
This profile includes complaints for International Dairy Queen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 46 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Free Ice Cream Cone Day in march 20 was a complete failure! The app wasn't working. I drove into town especially to get the free ice cream cone for me & a friend. Location: ********* ****************
Business Response
Date: 03/24/2025
We have responded to the Fan directly, to provide solution.Initial Complaint
Date:03/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because:
I have not heard from the restaurant. park (there is no where to park) and that theyd bring it out but didnt know how long it would be. She walked away from the window mocking me and said I didnt look handicapped. The placard is in my window and Im sorry you cant see my spinal cord. My order came out nearly 25 minutes later and staff was extremely rude. I went to open my childrens food to give it to them and there is hair all over. I will be filing a police report and I pray there is video because it seems intentionally done. I took pictures and also found hair in the ice cream.Business Response
Date: 03/13/2025
We have documented the Fans concerns and responded to the Fan directly. Their concerns have been forwarded to the restaurant.Business Response
Date: 03/14/2025
We have documented the Fans additional comments and forwarded them to the restaurant.Customer Answer
Date: 03/20/2025
I am rejecting this response because:
Once again no one has reached out to me in regards to this. I think this reflects how they do business. I have yet to receive a phone call or email even acknowledging what happened, let alone an apology or a solution. I suppose I will have to file a dispute with my bank over it. I was hoping to speak with the business directly to address this and figure out policy moving forward but it appears they are too busy to contact me.Business Response
Date: 03/26/2025
We have responded directly to the Fan and forwarded he concerns to the restaurant. We have documented their additional concerns and responded to the Fan directly.Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The owner did call yesterday and apologize for my experience. He did offer a meal coupon that I declined as I'm not comfortable eating there after that experience. Corporate did reach out to me via email and are mailing me a $40 gift card I can use at another location which offsets what I spent on that order.
Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: DQ response was untruthful and inaccurate, and they made no attempt to resolve the issue. DQ response falsely stated, "you are not currently opted in to receive email notifications." That is incorrect. As I've stated to DQ numerous times, my app shows that I am signed up to receive DQ emails, and I DO receive emails from DQ. I just do not receive notifications of points expiring. They offered to send a gift card (which is not the same as restoring my points), but sending me a gift card does not solve the problem, because without notices that my points are expiring, I will simply keep losing points in the future. Again, please restore the points that were removed because DQ did not send me notice, and figure out a way to get the expiration notices sent to me. Obviously if I had received notice, I would've used the points. I sent this same response to DQ and as a result, they emailed the BBB pretending all was resolved.
r my subscriptions to be updated - I told him I already receive DQ emails, just not for expiring points - and STILL NO POINTS WERE GIVEN BACK TO ME). I then received another email stating - we sent you the wrong email by mistake. We did not update your subscriptions. Whaaat?? I spoke to another person on the phone and asked for my points and she said she'd put in a request to a different department. I then immediately received a nonsensical email from THIS person, that had nothing to do with my points. You need to fix your app and email notifications for expiring points... and give me my points back. Starting to think this is all a scam. I bet no one get emails that points are expiring. Then when people complain, you put up road blocks to prevent them from using their points to get them to keep going back to the store.Business Response
Date: 02/28/2025
Fan originally reached out to us on 2/22/25, we have documented their concerns and responded to the Fan directly.Business Response
Date: 03/03/2025
We have responded to Fan directly and explained DQ rewards points policy.Initial Complaint
Date:10/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: I received a direct email from American Dairy Queen Corporation (ADQ) advising the franchise owner will reach out. The franchise owner messaged via email and we have not come to a resolution yet. If I could have filed a BBB complaint on this exact/specific franchise I would have but ADQ is severing as the profit champion and headquarters for this franchise through their franchise agreement, ongoing support, and quality control so until it is resolved, I will not be satisfied with ADQ. At this time I will continue to correspondence directly with the franchise owner to see if we can come to a suitable resolution, and I will update BBB.
r and location be accountable to the community it serves. Its a little baffling to give someone the title of assistant manager but not empower them to send a coupon in the mail. Especially, if you're too busy to be bothered to do it yourself or to show up to the store more than once a week to handle looking matters. I've certainly been patient and graceful in my efforts. Very disappointed in the treatment I've received from this business and would like to document it here.Business Response
Date: 10/25/2024
Fan initially reached out to us on 10/24/24, we responded to the fan directly and forwarded their concerns to the restaurant. We have documented their additional concerns and responded to the fan directly.Business Response
Date: 11/06/2024
Fan initially reached out to us on 10/24/24 and 10/25/24 though the BBB. We responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant. We have documented their additional concerns and responded to the fan directly.Initial Complaint
Date:09/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response became this doesn't resolve my concern regarding the situation when they sent me the Email never reviewed an immediate response from a district manager all I was asking was for a refund for the smoothly if I don't hear from you I will take this matter to small claims courtBusiness Response
Date: 09/19/2024
Fan initially reached out to us on 9/6/24, we responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant. They contacted us directly again on 9/17 and we responded to the fan and send their concerns to the franchise owner. We have documented their additional concerns and responded to the fan directly.Business Response
Date: 09/23/2024
We have documented their additional concerns and responded to the fan directly and will be mailing them a gift card.Customer Answer
Date: 09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meHowever I would've preferred a refund of 8.00 but I will except the Gift Card next time when I come to a Dairy Queen I except to receive good service
Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Couldn't get a refund when I didn't get the right order. The manager just looked and me and didn't talk to me when I asked for a refund for the food I didn't get. I also couldn't complete a survey because the site is down. I would like a refund for my small blizzard with extra PB-cups. It was $6.08 plus tax.Order ID: *******************Business Response
Date: 08/27/2024
Fan has not reached out to us directly. We created a report for the fan and responded to the fan directly requesting the location address.Initial Complaint
Date:08/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: I have reached out to my financial institution and they told me it would be easier for Dairy Queen to refund the money from there and instead of going through the entire process that might last a couple months. I have mentioned this multiple times to Dairy Queen, but for some reason it seems like I'm asking them to do something that is not even possible for some reason. I also mentioned that they should reach out to the local manager in order to confirm my story and they have not taken that action to do that which would be a very quick and easy route for them to resolve this matter and not waste my time like they currently continue to do.
Secondly, I requested compensation for my time as coupons for further purchases at their restaurants, and that was not addressed in the response from the company.
They can continue to respond here with the full details of what they are discussing with me instead of claiming that they're reaching out to me on the side. I would like this information documented with the Better Business Bureau for future needs and possible complaints if necessary.
d speak with the manager who helped me the day this entire situation occurred to verify my story. I also filed a police report for unauthorized use of my credit card.I am also requesting free food item coupons to compensate me for the time this has taken to resolve the issue. They can be sent to my house seeing I have wasted many hours of my time for an issue that should have been resolved weeks ago with good customer service.Business Response
Date: 08/26/2024
*** initially reached out to us on 8/1/24, we responded to the fan directly and informed them to contact the fraud department of their credit card company. We have documented their
additional concerns and responded to the fan directly.Business Response
Date: 08/30/2024
We have documented their additional concerns. Offered fan a check as a refund for the fraudulent order.
Customer Answer
Date: 09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They offered me a check, I will accept that as the solution but if they do not follow through or there are issues....I will reopen the case.
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