Reviews

This profile includes reviews for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Andersen Corporation has 17 locations, listed below.

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  Andersen Corporation

  100 4th Ave N Bayport, MN 55003-1096

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  Andersen Corporation

  PO Box 6029 N Brunswick, NJ 08902

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  Andersen Corporation

  2549 Innovation Dr Marion, OH 43302

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  Emco Enterprises Inc

  2121 E Walnut Street Des Moines, IA 50317-2264

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  Emco Enterprises Inc

  PO Box 853 Des Moines, IA 50306-0853

Review Details

• Review fromJustin L

  Date: 08/24/2024

  DO NOT BUY FROM THEM. You will NEVER get a replacement part from them if anything ever happens to the door.I made a purchase through their online website for a replacement screen insert for a storm door. We purchased the door because of this feature as our house has minimal airflow otherwise.I ordered the part before summer began so we could have it at the hottest times. After a couple weeks with no communication, I reached out to see where the part was. They told me I should receive it within "21 business days"... which what even is that timeframe. But either way, that time comes and sure enough it hasn't arrived. I keep checking on the status once a week, and they keep saying 'oh wow I'm sorry you haven't received it yet, I'll tell our shipping department'.There is no discount to say sorry, no real action, they just don't care. It's now the end of the summer, we had to go through the hottest months baking (our windows can't fit an A/C), and still no sign of the part. It's a complete joke. Several months without shipping an expensive part is unacceptable.

  Andersen Corporation

  Date: 10/23/2024

  Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

• Review fromLL P

  Date: 08/17/2024

  Adding myself to the "I wish I could give them ZERO stars" ******** year ago - YES, one year ago, we ordered Andersen 100 Series windows through our awesome and trusted contractor. Installation was done by his Certified Andersen Window Installer and when we were all looking at the finished, we all gasped that 5 of 11 windows were terribly bowed at the bottom. So bowed that I couldn't close and latch a few of them.We were told we needed to file a warranty claim with Andersen so our contractor got it started with his supplier (supplier needs to file the claim as they were the actual purchaser)L ***** story short, everyone pointed fingers at one another and Andersen would not take responsibility for the inferior windows. Andersen sent representatives out again and again, and they pointed fingers at someone else but wouldn't be accountable for shoddy workmanship.After 11 months, Andersen finally agreed to supply 5 new windows. 3 weeks later we got the new windows and the same installer removed the bad windows, checked, measured, and inspected all frames prior to installing the new windows and everything about our house was perfect and ready for the new windows. Got the windows in and - - - 3 of 5 new windows are bowed at the bottom.Andersen - 1) you have horrible customer service. Your telephone agents are rude and will not speak to anyone other than the person that purchased the windows (the wholesale supplier) 2) you are allowing 100 series windows to leave the production plant in *******, ** without inspecting 3) allowing for shoddy workmanship with an inferior product.We paid a premium for these windows and I now get to look at c*** for the next 10 years because I am certain they will fall apart and not last what we had hoped 20 + years. Warranty?? HA! We are now stuck with these windows because in all honesty, I don't have it in me to continue to fight this company.EPIC **** FAIL, Andersen.And don't bother leaving the same copy and paste response

  Andersen Corporation

  Date: 08/27/2024

  Andersen is very sorry you have been dissatisfied. We have pulled your case and an Andersen ***************** representative will contact you regarding your concerns. Thank you. 

• Review fromPatrick H

  Date: 08/05/2024

  I ordered the replacement beveled glass for my storm door plus the trim kit in mid June of 2024. A few days later the trim kit arrived. I waited a few days before contacting them in regards to the glass and when I did, I was told it would arrive in about 4-6 weeks. I reached out via chat on 08/03/2024 to inquire about the status and was told by ******************** that there was no information from *** to verify if the glass was ever picked up or if it was damaged during shipping. He said he would put in a new order and it would arrive in about 16 days. I told him I wanted expedited shipping and the chat abruptly ended. I opened a new chat and was given the 844 number to call during business hours. On 08/05/2024 the following Monday and asked to speak with a supervisor. **** came on the line speaking very bad broken English making it hard to understand. I explained my situation and he asks me to wait while he goes through the file. He comes back and says there is no record of me contacting Andersen on the 3rd which means the agent *******************, lied. **** said he would place a new order and that I would receive it in about 5-6 weeks. I told him that was unacceptable since Ive already been waiting over six weeks. I said Ive been lied to and now youre telling me I need to wait another 5-6 weeks. I said I wanted a full refund to the card I used to purchase these items and I needed a return label sent so I could return the trim kit. He proceeds to tell me that there is a restocking fee that I would be responsible for. I said I will not be paying that fee. This failure is your fault not mine and I will not be penalized for it. He then says he will waive the restocking fee but I would be responsible for the return shipping. Again I said I will not be paying Andersen one red cent more for their failure. He then snaps back and says, just keep the kit and Ill issue you a full refund. I dont care what you do with the kit at this point, keep it or throw it away its up to you.

• Review fromCarri L

  Date: 07/19/2024

  So NOT work with this company. Lies from sales all the way through install. Once purchased they provide zero customer service for their installed products. 12k for a door and 2 weeks after install they will not help at all. Terrible company. Big corporation. Regardless of what local company you choose, any real issues will be handled at the national level and they dont care at all about the customer or product. Now we have to be in court.

  Andersen Corporation

  Date: 08/06/2024

  Renewal by Andersen is very sorry to hear youve been dissatisfied. A Renewal by Andersen Resolution representative will contact you regarding your concerns. Thank you.

• Review fromMae E

  Date: 07/15/2024

  I have an EMCO storm door. The metal on the door bracket broke in half. I called customer support and they want to charge $20 to replace this small piece of metal. It only has a one year warranty I am told. This door was expensive and this part should hold up better. Now Im shopping around to find an affordable way to replace this door closer part. I feel that ******** has let me down. The part is even out of stock at my local ***********

  Andersen Corporation

  Date: 07/16/2024

  Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

• Review fromSara W.

  Date: 07/12/2024

  Poor customer service. I called the 800 support number and after waiting on line for a while, I reached a call center in the ***********. In broken English the person was filling in the blanks on a website for missing parts in our storm door kit we bought from ********** only to tell us it would be about 11 days to get the parts. I could have filled in the blanks but I wanted to talk to someone at their US headquarters. What a waste of time. I dislike call centers outside the **. Just gonna wrap up this missing part stuff cr$& and drive it back to HD and they can deal with ********. If they advertise they are a US company then they should have customer support in the **!!!

  Andersen Corporation

  Date: 07/22/2024

  Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

• Review fromMichael desjardins D

  Date: 07/06/2024

  I had a salesman give me quote for new windows two years ago, after the quote, I told him I would discuss this with my wife. After seeing all the no pressure ads on fox news, they are full of c*** I literally had to throw this guy out of my house, he would not take no for an answer. I'll never call them again.

  Andersen Corporation

  Date: 07/10/2024

  Renewal by Andersen is very sorry to hear youve been dissatisfied. Thank you for bringing this to our attention. 

• Review fromAveryl H

  Date: 06/20/2024

  We purchased a new ******** storm door through ********** and had them install it a year ago. All seemed great until I had to fly out of state to my father's funeral. My husband forgot his keys with ***. When we got home we discovered that no place, not even **********, could make a copy of the storm door key. I called ******** and was told we need to purchase an entire new lock at the cost of just under $90! Even though they are the manufacturer they refused to send us key blanks and they have it so that that is the only way to get another key. They did end up giving us $20 off but that's still almost $70 for simply needing a blank key. We are members of AARP due for new windows soon and I've seen their ads but we will not be getting them from ******** after this experience!

  Andersen Corporation

  Date: 07/01/2024

  Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

• Review fromDavid A

  Date: 06/20/2024

  I picked up my Andersen order from the ********** of a Luminaire Retractable screen. The box appeared to be in good condition. When I unpacked the door The plastic pieces started falling. both ends of the screen had damage. It was obvious that the packing was inadequate to protect the thin plastic parts. I called the Andersen number on the instruction page and spoke with ****. She connected me via video chat to look at the damage. One piece was broken off and she asked me what the part was. (I was anticipating her recognizing parts from her product.)We decided the best route would be to return the entire door to HD rather than replace the broken parts which would take ***** days. She advised me to have HD "expedite shipping" and request "special packaging" For $400 dollars you would think that all products would be "specially packaged". I will update when the replacement arrives and will be opening the box at HD

  Andersen Corporation

  Date: 07/01/2024

  Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

• Review fromKeisha B

  Date: 06/15/2024

  Yes ******** doors are absolutely horrible! And the locking mechanism on them are a joke!!! The locking mechanism doesnt lock correctly and every time you lock the door you have to lift the handle really hard and turn the locking mechanism and than it just results in the k*** that locks the door getting broken. The locking mechanism starts spinning around in a circle and not locking the door at all! This is all caused by them sending pre hung doors in frames that are to wide apart which keeps the doors to far apart from each other in the middle, which results in the lock not reaching the other doors lock opening to hinge itself in there. PLEASE PLEASE PLEASE!!! DO NOT WAIST YOUR MONEY ON THIS LOW BUDGET BRAND!!! You pay like quadruple the amount of money for these low budget doors and windows and inherit nothing but a headache and stress! Plus your window and door will never lock lol! And ******** doors and windows does nothing to correct the problem!!!

  Andersen Corporation

  Date: 06/18/2024

  Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.