About
Overview
Pella Windows By Horne
2120 Oak Industrial Dr NE
Grand Rapids, MI 49505-6014
See Hours
| Monday | 10:00 AM - 6:00 PM |
|---|---|
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 2:00 PM |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 11/25/1998
Years in Business: 64
Business Details
- Local BBB:
- BBB of Michigan
- BBB File Opened:
- 8/13/1980
- Business Started:
- 1/1/1961
- Date of New Ownership:
- 7/18/1997
- Business Incorporated:
- 7/18/1997
- Type of Entity:
- Corporation
- Alternate Names:
- Horne Building Specialties
- Pella Windows & Doors By Horne
- Pella Windows & Doors
- Horne Building Specialties, Inc.
- Pella Window and Door
- Pella West Michigan
- Pella Grand Rapids
Additional Contact Information
- Principal Contacts
- Mr. John Estabrook, President/Owner
- Customer Contacts
- Ms. Sabrina Bouma, Accounting Manager
- Mr. John Estabrook, President/Owner
- Mr. Jeff Kenney, Vice President of Operations
- Chris Eckerd, General Manager
- Additional Phone Numbers
- Other Phone: (231) 946-3835
- Other Phone: (231) 347-1340
- Other Phone: (800) 968-2400
- Other Phone: (269) 327-4431
- Other Phone: (989) 773-4022
- Additional Websites
- pella.com/locations/weste...
- Social Media
Latest Reviews
Mark H
"This organization NEVER follows through. The process is broken and the Pella factory cannot be reached according to Horne." ... Read full review
Maria B
"This was the 3rd project we did with Pella by Horne. We paid a lot of money to have windows totally replaced because this is a lake house and we knew there would be issues with rotting wood so we went with Pella because they did a great job prior to this." ... Read full review
John W
"Purchased doors and window panels to replace our original Pella units after excellent performance for 30yrs on our lakefront home. New units installed and when complete we saw that between the glass panels there was considerable dirt." ... Read full review
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.