Reviews

This profile includes reviews for Nayax, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nayax, LLC

  Executive Plaza 1 11350 McCormick Road Hunt Valley, MD 21031

• 

  Nayax, LLC

  11350 McCormick Rd Hunt Valley, MD 21031

Review Details

• Review fromGarner B

  Date: 04/26/2023

  I used their card reader and it charged me a total of a 20.00 hold. two transactions 10.00 for each transaction . This is very unsatisfactory and CANNOT get in touch with them. Please advise everyone

• Review fromRyan E

  Date: 04/22/2023

  Non existence customer service
  Literally been waiting a week for technical support on their product.

• Review fromDarren O

  Date: 04/19/2023

  Been using Nayax for roughly 2.5 years now. In the beginning it wasn't too bad but something must've happened within the last year or so becuase trying to get help from them is laughable. You will NEVER get immediate help.
  Over half of our machines have been displaying the wrong times on the receipts and ALL of the machines have been taking anywhere from 3-15 minutes to actually produce a receipt. You know how much fun it is to tell a customer that they will have to wait 3-15 MINUTES to get a paper receipt? NOT VERY.
  Couple all of this with never being able to get any kind of immediate help. IF you reach someone on the support line they usually tell you that they will have to elevate it the higher department and then you never hear from them again. OR if you've been in contact with them through email after they've taken 1-2 weeks to reply to you they usually will write a small email stating they fixed the problem when they actually DID NOT and then close your open ticket so you can't continue contacting them within that email thread.
  Honestly put off writing this review for quite some time in hopes that they would fix these issues and go back to operating smoothly but this just appears to not be happening. Please address these problems Nayax as you are costing me and probably others alot of business.

• Review fromQuisha B

  Date: 04/17/2023

  Been trying to reach someone at this company going on a month now about my card reader on my vending machine ! I haven’t received a response to my emails , call no one answers be on the line for a hour no answer very bad for business and unprofessional… will be looking into another card reader company !

• Review fromLarry D

  Date: 04/16/2023

  I would give them no star if it was possible. No one have any idea what is going on it’s a constant loop of them not calling back. I bought 6 machines from a guy and it been 4 months try to onboard their NO help. I’m sure it’s don’t take this long to switch over account.

• Review fromJohn P

  Date: 03/30/2023

  Awful, no response.
  So many emails and calls were made on my end but nope, nothing. Nothing has been fixed and its been month+.
  Avoid at all cost.

• Review fromTamesha S

  Date: 03/20/2023

  Customer Service wait times are too long. It took over a month for my onboarding process. Had to call to push that through. Then I didn’t get my first 3 or so reimbursements until I called and they pushed that through. Now the problem that I’m having is that my card reader is accepting $1 for items that cost $10. Nothing in my machine is priced at $1. I’ve called a few times about this problem. I’m on hold 28 minutes as I write this. If there is no resolution today, I will be canceling my account. I’ve lost about $45 now due to this issue. I have items that are $95+ in my machine that have yet to be sold. But if they do, and the card reader doesn’t charge the correct amount, I will be as patient as I have been.

• Review fromC. C

  Date: 03/10/2023

  Nayax is a creepy thief. I rented a Smartecarte luggage cart at PIT twice. The price stated is $7.00, but suprisingly, Nayax added $6.00 for the rental, without my permission, twice!
  The machine conveniently no longer takes cash.
  So $13.00 for a luggage cart?

• Review fromRob M

  Date: 03/06/2023

  Worst international company ever. Had to jump through so many hoops to set up my device. Finally got it set up but can’t get my money because of the ridiculous process to do so. They have zero knowledge or procedures for Canada so they send you a bunch of American forms and then tell you if they’re not filled out correctly they can’t deposit your money. Wtf? How can I fill out forms requiring irs letters and ssn and us drivers license when I’m in Canada. When you email no one answers, when you call if you get a person they transfer you to an extension that just goes to an answering machine where they say they’ll call back but no one ever does. I would never use this company if I had a choice. Bought a machine from China that arrived Jan 28. Activated unit around middle of feb, have sold over 2000$ since and nayax stlll won’t give me my money. Asking for more and more documents each time. Why do they need so many documents ? I already sent a govt business registration document that has my business address on it, now they want proof of that address?? Don’t you think the govt did that already??? Only phone scammers ask me for irs info in Canada. This company is the worst company I’ve ever dealt with. Will not be buying another machine with credit card payment from China because of this company.

• Review fromMartian H

  Date: 11/30/2022

  Hands down one of THE WORST and most frustrating companies I've ever had to deal with. I cannot tell you how many countless hours I've spent holding and following up with this company. It is beyond infuriating! The epitome of inefficient. I truly wonder how a company like this has this market cornered. The process of "onboarding" is a nightmare and will literally just remain stagnant without constant calls and having to remain on hold to push the process along. I would give this company zero stars if I could. BEYOND TERRIBLE CUSTOMER SERVICE! I've lost so much money just waiting for things to be done.. I'm currently on hold and its been 1 hour and 48 minutes. This is AFTER someone picked up and hung up on me twice before this. NEVER AGAIN! If you're thinking about using them, do yourself a favor and just find an alternative. They're more trouble than they're worth.

  Nayax, LLC

  Date: 12/06/2022

  From: Harry *********
  Sent: Tuesday, December 6, XXXX XX:XX AM
  To: **********************@gmail.com
  Subject: Hi *******.
  
  Hi *******.
  
  Thank you for reaching out to BBB.
  
  I do understand your frustration.
  
  Some background:
  
  Onboarding - Most certainly some have been experiencing onboarding waits. Reason? Nayax, which is already a huge company, grew their revenue over 100% this year mainly because of people switching from other companies to take advantage of Nayax exclusive technology. Very large engineering companies who are blessed with such loyalty and exponential growth, adjust as they must and we have and are continuing, adding new automation, hiring many new people, and new phone systems. Our distributors very recently have been shared a new automated onboarding process. If you bought from a reseller or distributor prior to them receiving that new process, and you are delayed in any way in your onboarding/support, please reach out to me directly and I will look into it and assist (text XXX-XXX-XXXX or email *****@nayax.com). I also see who your distributor is and I am surprised you had not been directed back to me as I could easily have assisted you.
  
  A sampling of additional Nayax technology:
  
  * Gamification - Free Money Supplied to Your Customers BY NAYAX after each purchase "Shake Me" feature built into our Monyx Wallet App that will give your customers free money after every purchase and also Nayax gives a 10% bonus (a free $2.50 for every $25 the customer would spend) - ******************************************* -Be sure you deploy the QR Code sticker in the box with the readers next to the readers
  
  * Instant Receipts - ****************************
  
  Nayax does not sell "vanilla readers" that accept ***************************** and ************ and ******* Pay as many do. Our devices are strategic tools, with specific technology features to help our operators increase their revenue and lower their cost of operations. We engineer and manufacturer for over 60+ countries in over 600K machines in every type of machine that exists from more simple vending to very complex Electric Vehicle Charging Stations, unlike others who buy basic readers from outsources and white label their names on them for resale.
  
  Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21 *************************************************************** *************************************************************** **************************************************
  
  Feel free to reach out anytime for any challenges or just to speak. Happy to help.
  
  Thank you.
  
  *****
  
  
  Harry *********
  ****************** Solution Sales
  
  Mobile: XXX-XXX-XXXX
  Phone: XXX-XXX-XXXX x1113
  XXXXX McCormick Road Executive Plaza 1 Suite XXXX XXXXX
  Email: *****@nayax.com
  Linkedin: www.linkedin.com/in/harrykozlovsky/
  Schedule a Meeting With Me -**********************************ky
  www.nayax.com
  
  
  
  THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it **** not obligate the company in any way unless there is a signed and authorized agreement.
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