Reviews

This profile includes reviews for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Easy Rest Adjustable Sleep Systems has 4 locations, listed below.

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  Easy Rest Adjustable Sleep Systems

  1401 S. Edgewood Street Halethorpe, MD 21227

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  Easy Rest

  315 Marie Ave E West Saint Paul, MN 55118

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  Easy Rest

  6 Marie Ave E Saint Paul, MN 55118

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  Contour Adjustable Beds

  3550 Gateway Drive Pompano Beach, FL 33069-4847

Review Details

• Review fromLawrrance P

  Date: 08/28/2023

  Company is a RIP OFF. THE BED IS HARD AS A ROCK. DO NOT BUY THEY SCAM OLDER PEOPLE. GO TO A LOCAL BED PLACE TO BUY WHERE YOU CAN TRY THE BED FIRST. STAY AWAY

• Review fromKaren B

  Date: 08/01/2023

  I am on the DO NOT CALL List. Every 4 months I get cycles of calls SEVERAL TIMES A DAY from them. I tell them NOT TO CALL and yet they continue. I HATE THIS COMPANY!!!

• Review fromgail k

  Date: 07/18/2023

  My mom purchased this bed for me in 2015 after my second back surgery and I have to say I am very satisfied with the bed itself, and after adding a topper, I feel like I am sleeping on a cloud! The mattresses' (2 twin xl) have held up very well, and because my husband and I have different mattress preferences, we were provided with a "soft" and a "firm" side. We have followed the mattress rotation instructions, as well as the foam inside the zipper rotation, and after 7 years I have no complaints about the bed itself. MY ISSUE: We spent $542.00 in January to upgrade to wireless remotes, and have a massage motor replaced.  This fee seemed reasonable to me as they upgraded both massage motors in addition to the upgraded wireless remotes. Afterwards, one of the remotes was not functioning properly, and they did make it right by sending another one out, and assisting me in pairing it. My issue now is 6 months later one of the NEW massage motors has stopped working, and when I contacted them (customer service supervisor) I received a message that I would have to pay $350.00 service fee to have them come out and replace the NEW broken massage motor which has a life time warranty on it. My husband (who is a Jet Engine Mechanic) looked at it and said he could easily install it if they send a new one. (considering his FAA license he is more than qualified) I have read other reviews where the response to this issue is "only a certified technician can install" I have called and requested they send another one out for my husband to install. No one has called me back since the message advising me of the $350.00 service fee. I find it absolutely ridiculous that Easy Rest expects me to pay $892.00 in a 6 month period for a massage motor that I can see is cracked and is only 6 months old. Honestly I don't feel I should have to pay anything due to it being so recent, but I will continue calling until I reach someone, and will update my review once resolved. 

• Review fromSue C

  Date: 05/23/2023

  I think they took advantage of my 85 year old father. The order was canceled and he is still awaiting the $1,000 deposit. Was at his home for 3 hours pushing the purchase of this bed and I think that *** be elder abuse. Send a ** ************** Certified notice of the cancellation and he has not received the refund.

  Easy Rest Adjustable Sleep Systems

  Date: 06/02/2023

  If you are due a refund call 1-800-523-5383 and the Baltimore Easy Rest will help you.

• Review fromdaniel m

  Date: 04/24/2023

  Poor customer service, does not live up to the "promises" they give, every time I call they say the same thing. Wait 90 days and it will be magic! I have never had to wait 90 days for a bed to work. They sell a shoddy product at a despicable price and they rip off hard working people just to make a quick buck. They should be shut down!!!! I am telling everyone I know and blasting on social media that they have unscrupulous business practices and to avoid them!!!! I would give negative stars if I could. I cinderblock pillow and concrete is more comfortable than this piece of garbage!!!! They should be ashamed of themselves. They even suggested I go spend MORE MONEY and get a mattress cover to help. It is 13 days old. I should be relaxing in ultimate comfort not crying every morning getting out of bed because my back is seized up!!!! I hope your company gets sued and you all go out of business!!!!

• Review fromDavid W

  Date: 01/30/2023

  Easy rest is more of a scam then a legitimately company. I purchased an easy Rest mattress from Easy Rest on 11-09-2020 since that period of time the massage actuator has gone out twice. Parts come under a lifetime warranty but each time the actuator goes out the company charge me 300.00 dollars to replace the part. They want to let me replace the part because their excuse is only their technician are authorized to install the parts, and for that reason they refuse to send me the replacement part.

  Easy Rest Adjustable Sleep Systems

  Date: 02/09/2023

  Easy Rest Sleep System's motors do come with a lifetime warranty so there is no charge for the actual part and our warranty clearly states that Easy Rest will repair or replace at the prevailing labor rates. Also, our warranty states, "This Warranty does not apply to any motor subject to customer misuse, damage in transit or handling after initial delivery, unauthorized repair or burning." This is why sending a part can effects the warranty if install incorrectly. Based on Mr. ****'s request we could send the part as long as he understands if the massage motor is replaced incorrectly, it will affect his warranty.

• Review fromVictoria E

  Date: 08/09/2022

  I'm nervous. they gave me three days to get out of my contract and then you only get the bed the bed was trouble I mean awful called them and the guy I talk to was horrible! I'm 63 years old and I think they took advantage of me so now I have to pay 8000+ and it is also going to affect my credit if I don't pay! Please don't fall for the free pillow