Reviews

This profile includes reviews for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Home Paramount Pest Control has 35 locations, listed below.

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  Home Paramount Pest Control

  PO Box 850 Forest Hill, MD 21050-0850

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  Home Paramount Pest Control

  14212 Ellerslie Rd Ellerslie, MD 21529-1128

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  Home Paramount Pest Control

  6314 Sykesville Rd Sykesville, MD 21784-7911

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  Home Paramount Pest Control

  3 Industrial Dr Hanover, PA 17331-9530

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  Home Paramount Pest Control

  39026 E Colonial Hwy Hamilton, VA 20158-3112

Review Details

• Review fromLinda B

  Date: 08/08/2023

  I have termite stations in the ground around my house. I came home 08/04 to no paper/contact notice that an inspector would be here. I received an email advising of the visit which is fine, However an inspector was here for 11 minutes to inspect 16 stations. As I was weeding my front flower garden today 08/08 and to my surprise 5 of the stations were still under dirt and mulch. They were not inspected at all. I called the office and was told they would be back tomorrow to reinspect the stations. Please reinterate to your field staff how important and costly this is when they don't perform their duties.

• Review fromCharlie D

  Date: 07/28/2023

  I have used Home Paramount Pest Control for years for my termite bating stations. In the last five years, they have never called to schedule the annual inspection. Of course, you must pay upfront and they have no problem sending you a bill. But there is absolutely no follow up. If you don't call, you won't get service. In the last three years after I called to schedule the inspection, there have been problems with the company representative coming out as scheduled, if at all. This year after I paid my bill for the inspection in March 2023, I called in June to schedule the inspection. It was set up, but no one showed up or called to say they were not coming. I called in July 2023 to reschedule. A person from the company came to my house and did not have enough sense to ring the doorbell. My doorbell camera chimed and I went to the door and the person had left. I called the company and they seemed not to care at all. They have not bothered to reschedule. BEWARE AND STAY AWAY FROM HOME PARAMOUNT. Service and quality control is lacking.

• Review fromAmanda N

  Date: 07/27/2023

  We utilized their services for the first time today in Gastonia, NC. If you have pets please avoid this service at all costs. The tech advised he had been up all night long attending a concert in Atlanta, GA. He could not tell me how long I needed to prevent my cats to post treats exposure. I explained cat behavior and asked him to please avoid gel baits on counter tops. I stepped away for seconds only to come back in the kitchen and find him applying gel baits along counter tops. I had to ask him to remove them, which he acknowledged was incorrect application. He heavily aerosol sprayed our 800 sq ft home. Even with 95 degree weather and relative low humidity our floors were still wet with spray 6 hours later. There are literal puddles everywhere. The pesticide is so noxious is still causing us to have headaches. I feel horrible exposing my pets to this. We are promptly returning to ********. They place bait in areas pets can’t reach and we never encountered headaches, sore throats and puddles of pesticide hours later. I only hope I haven’t exposed my innocent pets to toxins.

• Review fromKenneth A

  Date: 07/06/2023

  Paramount Pest Control are liars and charlatans. They attempt to take advantage of their customers by pretending to find "problems" and "infestations" while there is no such issues. I had this verified separately by two other companies. Never use them and I hope someone that actually falls for their lies sues them.

• Review fromSelam H

  Date: 07/03/2023

  Oh wow, I see other customers have experienced the same thing I experienced. They are truly unprofessional (specifically the Hamilton Branch), lazy, unethical, and more. I do not know even this type of company is even able to exist in the United States, ripping off people promising to do work that they are unable to perform. My contact with them was for bat removal from the attic, attic insulation replacement, and sealing the attic to avoid bats from entering back to the attic. When they replaced the insulation, the dust covered the entire house (that I could barely see inside my house (apparently, they noticed the hose was leaking and they did not do anything about it). I had to replace my curtains and throw away my comforters since they did not cover/protect any of my stuff. They said they sealed everything in my attic. But sadly that was a false statement since I continued to see bat droppings similar to what I saw prior to Home Paramount's alleged work, which cost me a lot of money. What a ripoff! For two years, I have been telling them about the issue. They canceled my appointments multiple times without notifying me (they just didn't show up), and a couple of times they came with a 30' ladder that could not reach the area they needed to inspect (claiming the 40' ladder at their office was broken and it would take a while before the office gets one), so their visit was waste of their and my time, and finally they start questioning about the contract telling me it was another Home Paramount (Fairfax branch) that did the work and the Hamilton branch cannot help. All along though, it was the Hamilton Branch attempting to send people to my property, although they sent either incompetent people or the manager at the branch is incompetent. Their HQ is not helping despite the multiple times I complained about the issue. Now, I decided that the least I can do is to warn others to please stay away from this business.

• Review fromchris l

  Date: 05/17/2023

  please do not use this pest control company they are very unprofessional dishonest and lazy they will charge you for services but never complete them. Whenever you call to request that service has not been completed, they will give you the run around by hanging up on you promising to research your complaint but will not call you back. After you keep calling, they will cancel your service and give the reason for cancellation is that you are a bad customer. Only because you wanted them to do your pest control. This company has a culture of rude people, and this starts from the top. I spoke with area manager Bobby he was very unprofessional and dishonest. then I called the human resources department they were the same way they pretended to look into complaint and said they would call back and they never did. Beware they will come and setup pest service and then tell you that you have other issues such as moisture problems, termites etc. you will pay them to resolve these issues once they get your money, they will not complete service or they will not properly fix these issues. Then when you call to complain and request service, they will cancel your pest control and refuse to come back after you have paid, they ripped me off for almost 5000 dollars if you check this site, you will see similar complaints as this. I am very fortunate they ripped me off for almost 5000 there are others who spent over 14000 and were ripped off it is sad they have taken advantage of elderly people and others who have no way to recover their money this company is a crooked business stay away these reviews are true and accurate. WARNING STAY AWAY FROM HOME PARAMOUNT PEST CONTROL. If you don't you will regret it you will find yourself entering a warning also that is what happened to me, I IGNORED ALL THE WARNINGS!

• Review fromWilliam P

  Date: 04/25/2023

  I recently paid my yearly fee to Paramount which is required before a yearly inspection. Home Paramount contacted me for a date and one was scheduled. I stayed home that whole afternoon and no one showed. I waited a week after, expecting some communication as to why no one came and heard nothing. Previous inspections were always annoying as they were as much a sales pitch for some service (UV lights, etc). I decided that I no longer wanted to do business with this company and called to confirm such. I asked for a refund of my yearly charge since the previous year had just recently passed in the last couple of weeks. The secretary informed me that this was a management decision. To not have a refund policy for no services rendered is unprofessional. A month after my call I have received no refund.

• Review fromMary Jane B

  Date: 04/14/2023

  4/14/23 Termite Inspector was scheduled to come to my house between 8 am to 11 am, at 10:45 am I was looking out the window the driver was right in front of my house because he got stopped by the school bus once the school bus moved the drive kept driving on by....I called the office and the CSR said that he could not reach the driver and wanted to re-schedule...I told him that I had already taken the day off and wanted to get my appointment taken care of...he said that he would have a supervisor call me back....as of 2:17 pm still no word from the company....my service was already paid for...they don't have to worry about me paying in advance for anything else as this will be my last time working with them. Signed by a Unhappy Customer!

• Review fromKevin P

  Date: 03/27/2023

  Termite inspectors failed to show on three different attempts. I waited for three, three-hour windows. The main customer service line could not reach the inspectors and only offers to reschedule. I asked to cancel and get a refund. They said they could cancel but not provide a refund. I asked what if I can’t take anymore leave for an appointment window, they said an inspection is mandatory. This is wrong, I have committed my time, home paramount has failed for a total of nine wasted hours. Better off buying my own bait system.

• Review fromChristopher F

  Date: 03/06/2023

  We have been a customer of Home Paramount since 2008, but today is the last day. The organization has slid into disrepair. The management no longer follows through with their contracted agreement. Birds in our rafters and it takes over three weeks for them to return a call. There is no sense of urgency, zero customer care or empathy and even less respect or professionalism. Back in 2008 they were great, in 2023 there are better options to spend your money.