Complaints

This profile includes complaints for University of Maryland Global Campus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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University of Maryland Global Campus has 5 locations, listed below.

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  University of Maryland Global Campus

  3501 University Blvd E Administration Adelphi, MD 20783-7998

• 

  University of Maryland Global Campus

  First Floor Lee Building College Park, MD 20742

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  University of Maryland Global Campus

  1118 Mitchell Building College Park, MD 20742

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  University of Maryland Global Campus

  Terrapin Trail #2740 Comcast Center COLLEGE PARK, MD 20742

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  University of Maryland Global Campus

  1616 McCormick Dr Largo, MD 20774-5301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Computer Science and Information Security Departments sell courses that are not ready for student consumption. Effectively, the product being sold is a 'lemon' and there is no due diligence put forth to make courses reasonably free of bugs. In fact reliance of this testing and "quality control" is solely on the students themselves, the paying customer - who expect (by nature of their purchase) to be given a course and course material (products) that are reasonably free of defects. This is not the case. I would like to see proof that the school performs quality control checks via dated documentation. I would also like to see internal practice documentation that outlines steps necessary for quality control on courses (with due respect to technologies used, website links, etc) performed on classes prior to selling them to students. This action must be done annually at the very least. Or else a 'buyer beware' should be posted for each class not in compliance with quality control checks disclosing to students that 'the course may not be ready for usage and quality control cannot be guaranteed'. The courses not checked for quality control should be sold at a discount, as the product is experimental at best.Without this information, the buyer(student) cannot make informed consent on the purchase of the courses at any given time.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a graduate student at this university. The course schedule ran from 8/ 16/23-11/7/23. I withdrew following the financial aid mandate which by law is set at 65%. The withdrawal calendar starts at 10/4/23 and runs through 10/9/23, which was a holiday. The school was notified by me on 10/6/23 by email that my last day in attendance was 10/7/23. I screen-shotted my posts on 10/6/23 and my posts on 10/7/23. The school ignored my emails regarding my withdrawal. They left my name on both course rosters, **** *** and **** ***, marking me absent. By marking me absent, it looks like I am still actively enrolled and they can award failing grades at the end of the course. Which would be an incomplete and an F. The school was given notice and the Registrar and Financial Aid were contacted. The school gives an I/F, then they can rebill the student and the United States Department of Education for more funding. My balance is zero. This is not a financial aid issue, it is a registrar and bursar issue. They sent a letter stating I had withdrawn but the letter dates are inaccurate. My date of separation was 10/7/23, way before the semester ended. They approved it for December 2023 and the last day of school is 11/7/23. So they can turn around and place failing grades on my transcript and charge me for the same courses again. This relationship is terminated. I am transparent and I do business with transparency.

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  University of Maryland Global Campus allowed me to graduate in 2016 after an intervention from you the Better Business Bureau to UMGC on my behalf. I attended the graduation ceremony in May 2017. Now coming to find out today, 07/08/2023 from a Success Coach Team member that my academic records showed as being on Academic Probation and not graduated. I thought the problem with the university has been resolved, unbeknownst it has not. UMGC has been bothering me to review its university but after much consideration, I refused to do so. I finished its biotechnology program but I have failed to secure/find a job, which is very disappointing to me as I worked hard to finish my degree. My request is to have my Academic Records straightening out/corrected as having been graduated and no longer a student/pursuing additional classes. My Academic Record as it is now, it showing as I am on Academic Probation. Thanks!

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a full refund of classes due to illness Last year, my son was in the hospital for an extended stay and I contacted the Univeristy by email on more than 2 occasions to inform UMGC that he will not be able to do his assignments or pending tests or exams. It took them almost a month to get back to me and it seems they did not inform the instructors in a timely manner. By the time my son got back to classes. There was too much work to catch up. We were asked to provide proof and sent his doctor's official letter. Requested a refund of the 3 classes and was given a partial refund of close to 1 class. Tried to get the money back but UMGC has refused to. We are paying out of pocket and did the right thing when I notified them in a timely manner to prevent what eventually happened. In their own words, "....students may request an exception to the withdrawal and refund policy when special circumstances prevent compliance with the published deadlines." My son being in a hosptital with no access to a PC or phone (doctor's orders) and me contacting them and getting no response, means we are entitled to a full refund and NOT a partial one. We would like a refund of $3,000 Here is UMGC's stance on refun and the exception that we clearly fall into. Learn about UMGC's refund policies for tuition payments. Exceptions to Course Drop and Withdrawal and Refund Policies All students are subject to UMGC policies on withdrawal and refunds. However, students may request an exception to the withdrawal and refund policy when special circumstances prevent compliance with the published deadlines. *************************************************************** NO Phone Calls, Please