Reviews

This profile includes reviews for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christianbook

  140 Summit St Peabody, MA 01960-5156

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  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

Review Details

• Review fromLKLD L

  Date: 03/04/2025

  Only option for shipping is ***** (perfect customer service from ***** in our town) In reality, the product is given to an unnamed courier. So far, this courier is holding (not shipping and not delivering to *****) the product for days ************** has not received the product from the unnamed courier and is not affiliated with any courier. Rude and vague responses from online customer service. Answers appear copy/paste from the thread.Never, ever, ever again.

• Review fromBrenda S.

  Date: 02/13/2025

  When I made an online purchase, my email receipt said if I emailed my "proof-of-purchase documentation, I would qualify to receive the cost of the shipping amount back, $3.99 in my case. I did submit the proof of purchase, via the email address they provided. I then received an email saying my membership earned me the $3.99 and that it had been added to my ********************************* which I did NOT sign up for either one! I did not sign up for a membership nor use of their *************** program. I did send an email to the company explaining my dissatisfaction because I did not choose a membership nor to have my shipping rebate put into a rewards savings. This is purely a ************* ********* order did get delivered, but I have not received ANY communication from Christianbook concerning my shipping rebate that they even said I DO qualify for. As a shipping rebate, that is a partial refund-money back to the buyer for the amount of the shipping cost--which I have not RECEIVED from Christianbook.
  

  Christianbook

  Date: 02/18/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. 

  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program. When you placed your order with us,we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box stating that you agreed to the automatic renewal and billing terms, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.

  We'll make sure your 30 day free trial is cancelled right away and you'll receive an email confirmation once it has been processed. 

  Thanks again for your feedback.

• Review fromMily J

  Date: 10/30/2024

  Somehow I was unintentionally enrolled in the Christian **** Rewards program. The program charged me $16.95 a month for 2 months. When I reached out to the company, they cancelled the account, but said that I agreed to the charges, which I would never have done. Please help me get my money back. Total scam.
  

  Christianbook

  Date: 10/31/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  We've confirmed that your account has been cancelled and will make sure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.

• Review fromDr Dean A

  Date: 04/22/2024

  I have had a great experience with the Christian ********** but my recent purchase with next-day shipping was lacking. The representative reminded me that it takes two to three days to make an imprint, which I already knew since I've purchased 15 to 20 Bibles from this organization with imprints. I'm not sure if the screen didn't show that I was a repeat customer or if it was an oversight, but if it was, I hope I can be forgiven.Here is the rub. It's not that I missed it or that I owe the 2-day shipping regardless, even though I will receive it 7 days later from the purchase date.This order was purchased for next-day delivery (an additional $26 or so) on Wednesday, the 17th, and is due for delivery by Wednesday, the 24th. I did not realize it until I went back and looked at the receipt when I contacted them. The issue is that the "shipping date" didn't 'show until after I placed the order, and an email receipt was generated for payment remitted. Had I known that I would receive the order seven days later before I hit pay, I would have likely selected the less expensive shipping route. Maybe it's an anomaly. Customer Representative. "P" (Monday 4/22/2024 @ 3:15 PM) at ********************* YOU WIN MY FRIEND. **********************
  

  Christianbook

  Date: 04/27/2024

  Thank you for your feedback.  We double checked your order and see that you did the express checkout option with Paypal.  We placed a test order to recreate that checkout process.   On the final screen with the order summary, right before one hits, the "Place Your Order" button there is some relevant information. On the top is the statement that you mentioned about personalization adding delay of several business days.  Then by the shipping options in the "Shipping Method" section an estimated delivery date is quoted.

  We are very sorry that at this point in the order process the computer could only provide the estimated delivery date  Your patience with our process on this orders and past ones is much appreciated. We will happily refund you the cost difference between the overnight shipping you paid for and the ground shipping price.  Thank you once again for your feedback.

   

• Review fromDianne M

  Date: 04/18/2024

  After dealing with this company several times and ordering various items, I became curious as to where their products originate from. I have seen many items represented as Made in *****. I am appalled that ANY ***************** would have dealings with *****, since they are a KNOWN Communist Country. To me this is a serious breach of ********* ******* If ********* ******** takes so lightly the ********* ***** so as to enter into a compromising business relationship with a pagan country, I not only question their *********ity, but doubt ANY serious intent to conduct business in any form of God-fearing practices! Our Lord commands that webe not unequally yoked together with unbelievers, and Id be hard-pressed to call ********* ***** ********* Their business practices clearly are deceptive, as I can attest, sine I was nearly deceived into signing up to participate in the same Rewards Program so many other customers of ********* **** were lulled into without being aware of the $14 - $17 per month Membership Fee! What EXACTLY is the Membership Fee for, if not to off-set the cost of the REWARDS they claim to be offering??!! IT IS A SCAM! and ********* **** .com is guilty of bilking the unsuspecting ********* public if hundreds, if not thousands of their own customers simply to make a few extra bucks. Not only so, but at least some of the Bibles that they have the audacity to sell as genuine ******************* are not only printed in *****, they contain ERRORS!! The Life in the Spirit Bible I purchased months ago is one that ***** printed and one of the ERRORS I found substituted the word grins (or smiles) for Gods term, gins, (similar to traps)! I find that error very significant! As others have already said, I will NOT be ordering from ChristianBook.com at ANY TIME IN THE FUTURE. They dont deserve even 1 STAR

• Review fromGlenn G

  Date: 03/19/2024

  Christians BEWARE . Just because *********** is the name they go by , they will flat out steal drom you and here is how.Today I went online to order 10 copies of "More than a ********* " in Spanish at 4.59 per copy , when I went to "check out" my total was $140 and change . What I didn't realize is in the past , over the last how many years , I am guessing 3-4 I looked at ordering this same book I guess a few different times , "I guess " when i reviewed my order , it showed my order for 10 books today , plus 3 previous orders , totaling 12 more books . Not only did I "delete" the 12 I never pulled the trigger on , they magically reappeared and I had to delete all over again , THEN HIT the "update order " conveniently " down below on the same page . This is all intentional , meant to confuse anyone who makes the mistake to use this crooked *********** so called business . This raised my flag enough to check what their ****** AND CONDITIONS " are before I gave my email and hit the "CONTINUE" button ( which they **** you into doing to "SAVE ON SHIPPING" ) . In the ****** AND CONDITIONS " is where they HIDE YOU WILL BE BILLED AUTOMATICALLY ON A MONTHLY BASIS , my question is FOR WHAT ?? This is not isolated to this crooked company , this is a common practice these jerks use because they KNOW , no one wants to read their 3 hours worth of ****** AND CONDITIONS " to save $15.99 on shipping . Boy am I glad I did . If I could give these clowns a rating of NEGATIVE 10 I would . BEWARE , DO NOT GET SUCKED INTO BUYING ANYTHING FROM THESE JERKS !
  

  Christianbook

  Date: 03/21/2024

  Thank you for taking the time to leave a review about our site. We're sorry to hear about the trouble you had with your shopping experience. There should've been an additional screen that alerted you to the fact that you had items in your Cart from a previous visit when you signed in, but we're sorry if that screen didn't function as you expected.

  Regarding the Christianbook Rewards offer that you saw after completing your purchase, the payment details are listed on the offer page, but we're glad to hear that you read the terms of the program as well. 

  As always, we appreciate any feedback that we receive and consider it before making decisions about the future of our business. 

• Review fromIan F

  Date: 03/01/2024

  This company is a complete joke. To start off, I used a promo code to get free shipping and was only charged for the items and the taxes just for 2 days later to be hit with a separate charge for the shipping cost without being informed. After I thought that was squared away. Apparently my items got put on back order which canceled the original transaction. Once again, I was not informed that any of this was what's happening. I was once again charged, but this time for the full price and shipping and when I attempted to cancel the order i was told there was no guarantee because it was already in process to ship. For the cherry on top I was hung up on be 2 different supervisors
  

  Christianbook

  Date: 03/04/2024

  Thanks for your feedback. We're sorry to hear that you didn't successfully apply a free shipping promotional code when you placed you preorder and that it may not have been clear to you that you were preordering the item you purchased.

  We've checked your order and see that it was successfully cancelled so you were not charged for the purchase and it did not ship, as you requested.

   

• Review fromKelly K

  Date: 01/23/2024

  Modern ********************* beyond disgusted that a company that has the word ********* in their name could have such a devious scam for unsuspecting shoppers. I just noticed a recurring $14.99 charge on my account. I backtracked and it looks like Ive been charged $14.99 for months and months as part of some membership that I was unaware I was entered into. Supposedly they have it buried with some shipping box thats checked upon checkout? I would have never intentionally signed up for a membership over buying a few books! Unbelievable and sneaky and so unchristian. Obviously, it isnt very clear when you see others complaints about the same thing. I would have spent that money on donations to a church or autism .I am in no need for a membership to a website I dont even shop at regularly. SCAM they totally scammed me along with others!
  

  Christianbook

  Date: 01/26/2024

  We're really sorry to hear that it wasn't clear to you that you had enrolled in our Christianbook Rewards program when you placed your order. Before the 30 day free trial period was over, you should've been sent a reminder email alerting you that you were about to be charged, though it's possible that message could have been filtered to a spam or junk mail folder.

  We'll make sure that your account is refunded for any charges relating to your Christianbook Rewards membership.

• Review fromTamara A

  Date: 01/22/2024

  I went to this site and purchased a sing for download. Somehow without my consent they enrolled me in a monthly subscription. I will NEVER use the site again. I feel ripped off. Not very ********* for a ********* ******
  

  Christianbook

  Date: 01/23/2024

  We're really sorry to hear that it wasn't clear to you that you had enrolled in our Christianbook Rewards program when you placed your order. Before the 30 day free trial period was over, you should've been sent a reminder email alerting you that you were about to be charged, though it's possible that message could have been filtered to a spam or junk mail folder.

  We'll make sure that your account is refunded for any charges relating to your Christianbook Rewards membership.

• Review fromAshly G

  Date: 01/21/2024

  As many have stated I to found a charge for a membership on my bank account that I never signed up for. **************** is refusing to issue a refund. I'll be contacting my bank on Onday to have a reverse charge. Very sad I ordered Christmas presents from them and then get slapped with a charge I didn't authorize.
  

  Christianbook

  Date: 01/22/2024

  We're really sorry to hear that it wasn't clear to you that you had enrolled in our Christianbook Rewards program when you placed your order. Before the 30 day free trial period was over, you should've been sent a reminder email alerting you that you were about to be charged, though it's possible that message could have been filtered to a spam or junk mail folder.

  We'll make sure that your account is refunded for any charges relating to your Christianbook Rewards membership.