Reviews

This profile includes reviews for Viator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Viator, Inc.

  400 1st Ave Needham, MA 02494-2815

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  Viator, Inc.

  777 N Rainbow Blvd STE 300 Las Vegas, NV 89107

Review Details

• Review fromDiana R

  Date: 12/08/2024

  These people are liars and thiefs. Bought a the 7 attractions pass valid for 60 days they make you believe. Not true after you activate you have only same day to visit all locations. After i requested refund on last day of vacation I get a response hours later saying I was right. since the response I get is I have 60 days. My trip is over and once again that is not what I was told my ticket was no longer available at customer service. They themselves contradict themselves.

• Review fromJenn D

  Date: 11/17/2024

  Company refuses to refund money even though I contacted them before 24 hour window. Company misrepresented tour time .. I traveled an hour to tour then was told there is no tour. I was in ****** the most dangerous neighborhood in *********** .. I had to walk for hours during which time I called viator 8 times each time call cuts. Now they wont refund as I made reservation independently which is illogical since I called company directly .. w this logic no paid reservation made w this company can be refunded since the tourist acted without .. whoever would make them dependents .. this policy then overrides 24 hour window .. Im embarrassed that this company would risk the life of a tourist, waste 1/2 day of a trip and then keep my money under illogical senseless rules whipped out after they chose to violate their own terms of service.

• Review fromDan P

  Date: 10/31/2024

  Viator is not a responsible tour company When tours go wrong, Vistor tells you they will respond to your issue and then do *********** receive no response even after written and verbal assurances I am deleting my app and will report any future e mails or text as junk.Know once you give them your money no chance of getting it back.

• Review fromNN G

  Date: 10/29/2024

  Viator is a second-rate platform for all kinds of US and international scam tour and travel operators who make and break their own rules with Viator's blessing. When you bring the unscrupulous practices to Viator's attention, they make absolutely no attempt to mediate or rein in the scammers. They quickly brush off the customer and shut down your ability to communicate with them. A word to the wise: GetYourGuide is a competitor that sells almost all the same stuff at consistently lower prices. The boat tour I booked through Viator was weather dependent. There was extreme weather on the tour date that caused unsafe boating conditions. THE TOUR OPERATOR FAILED TO NOTIFY ME THAT THEY WERE NOT OPERATING THAT DAY. I reached out to the operator on the Viator app that morning, but they did not respond until the following day, the day after my scheduled tour. By then, it was too late. I had already made alternate plans in another city, so I asked for a refund. The operator immediately rejected my refund request even though THEY WERE THE ONES WHO DID NOT OPERATE AS SCHEDULED. They abruptly cut off all communication, kept my money, and then promptly blocked my ability to post a review. All communication was done through Viator, so they had the full history, and they still sided with the deadbeat tour operator They pretended to do an "investigation" which lasted all of 3 minutes, and then refused to issue a refund. *********.

• Review fromLauren B

  Date: 10/27/2024

  We booked the Sunset Dinner Cruise Tour in *******, ********, ** on 23OCT 2024. Unfortunately, the boat broke down and missed the sunset. **** a crew member, informed us we would all be refunded. We contacted Viator immediately to request a refund as soon as we got back to shore. Viator denied us .twice. I called them several times. They said the tour operator wont refund Viator, so Viator cant refund us. I told them that seemed to be a them issue with the tour operator, but we did not do business with the tour operator - our business was with Viator. The tour operator, *********************** likely lied to Viator, but everyone on that cruise was promised a refund. In addition, we paid extra money for preferred seating on the upper deck. When we got there, they sat *everyone* on the upper deck - some folks stated they just paid the regular price - another red flag this tour operator is a complete scam. I feel that *********************** took complete advantage of the guests (all tourists), lied to our faces in a public announcement and kept us there under false pretenses. It was blatantly obvious that ***********************, and their staff, did not care about the people on that boat that day and only cared about losing $$$. They knew we werent coming back to do business because we are all tourists, and that they are backed by Viator, both of whom only seem to care about the $$$. That tour was $500 for a family of 4 with premium seating, which was a complete scam. *Please* look into this matter and give Viator customers peace of mind knowing they have been exposed and cannot continue to treat people this way.

• Review fromNeha K

  Date: 09/24/2024

  THIS IS A TRIPADVISOR SCAM!I recently found out that Viator is a subsidiary of *********** and they are running a scam. The app will lure you with reward points and charge you double the price of actual tickets. It was our first time in ****** and the company looted us twice!! Never ever again will I trust an aggregator like this. Worse part is that I see so many disgruntled people complaining yet they have such a good App Store rating with no legal consequence for their actions!!I do not understand this at all. I wish someone would bring them down.

• Review fromChris D

  Date: 09/18/2024

  If there were a Zero star rating, that's what Viator really deserves.After paying for a Singapore River cruise, I received a voucher with info included about how to contact the local tour operator directly if I had any doubts/questions.Additionally, the tour operator sent me an email (through Viator) giving me the local number to contact them.I tried calling as I had a tour specific question that Viator could not answer. Nobody answered. I called Viator to tell them that it was impossible to contact the local tour operator.Despite promises of "escalating your problem", the tour operator continued to send emails to Viator telling them that "they do not answer any phone calls". How is a business allowed to advertise on Viator's platform if they don't answer customer calls/questions?Additionally, I found out the tour operator was in fact a Tourism Software Distributor. Small wonder that they didn't answer calls from a customer about a river cruise. To date, ********************** CS has not been successful either in getting them to answer calls & this company continues to communicate with its host via email. I haven't been able to contact ******** does Viator think that this standard of customer service is acceptable? Avoid ********************** & buying a Singapore River cruise through this company at all costs.

• Review fromMark M

  Date: 09/16/2024

  I made a reservation for a foodie tour for 9/7/2024 in ************, **. We received a text on 9/7 saying our tour started in 2:45 minutes and where to meet the group. We drove 1.5 hours, paid for parking....and there was no tour. The tour was cancelled. I called Viator and was told that I wasn't charged and nothing that they could do. Over the next 2 days I received emails stating that our tour was cancelled.I contacted Viator on 9/16. I asked to speak to a manager. There were no managers available. I spoke to a manager on 9/18. He said there was nothing the company would do.I would highly recommend not using Viator.

• Review fromBob S

  Date: 09/09/2024

  Anyone considering using Viator for booking a trip, I would encourage you to run. The phone number goes to the *********** without you knowing it. The booked me on a trip to the ************** on a day it was closed and won't give a refund.They double booked me on an excursion, charge me twice and no refund. The agent in the Phillipines says they dont have a US number and they won't let you speak to a supervisor.I felt scammed Trying to file a dispute with the credit card company

• Review fromSonal D

  Date: 08/21/2024

  Horrible. I would give it 0 stars if I could. Very bad customer service that resolves nothing. They took my money and not refund it for River cruise in ***** that was cancelled because of Olympics. 20+ phone calls and no sign of getting any refund. Save your money. Do not book on Viator also very expensive and poor 3rd party vendors they work with.