Reviews

This profile includes reviews for Viator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Viator, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Viator, Inc.

  400 1st Ave Needham, MA 02494-2815

• 

  Viator, Inc.

  777 N Rainbow Blvd STE 300 Las Vegas, NV 89107

Review Details

• Review fromChristine C

  Date: 11/20/2022

  I booked a Japanese archery ****** in ***** through Viator. It was advertised as being offered in English and ********. When I got there, only ******** was spoken. The instructor held a few pages in English up to my face for less than 30 seconds. Then shot an arrow once. Then had me try to do it but it was all in ********. I was quite upset since it was my last afternoon in ***** and there were other things I could have done. I was angry, frustrated and on the verge of tears when I left. His female assistant was laughing at me when I walked the door. I see this business has many one star reviews. The ********************* should be embarrassed to have this company operating in its town.

• Review fromT L.

  Date: 10/25/2022

  Please take my advice and do not book any tours with Viator. I booked a bioluminescent tour in Tobago and there was a medical emergency and I was not able to go on the tour but the 3 other customers with me still went. I asked Viator and the tour company for a partial refund which they denied. The other 3 customers said they didn't get what was paid for to either go on paddle board or kayaks. Viator said that was never included in the tour but that is a lie because when booking and entering each customers name we had a choice to choose either paddle boat or kayak which everyone chose kayak. They didnt get this and was told to jump off the main boat and swim in the ocean at night to see the bioluminescence. The tour guy didnt even deny those were the options and said sorry no refund. This company is a rip off. Their refund policies are c*** Don't waste your time using them go with a more reputable company that honors refunds especially for emergencies out of your control.

• Review fromAbhinaya S

  Date: 10/10/2022

  Warning , do not book on this ****************** centers around finding ways to give customers a happy experience but Viator will rip you off , will show give you no support once payment is made and will make you regret why you went with them with cold responses. They did not pick up any of my phone lines,/emails for me to find the correct spot for pick up before the trip, refused support on reaching toll booth exactly 5 mins late &refused to give a refund and put all the blame on me. They are just bad news and probably have a significant unhappy customer base.

• Review fromStephanie H

  Date: 09/27/2022

  Viator is an awful company and I wouldn't recommend my worst enemy to use them. They didn't update my pickup location and sent me messages through the app that I had only looked at the time after no one showed up to pick me up. It was my birthday and anniversary celebration in ***** that was deeply impacted by this and their customer service during the ordeal. Truly horrible HORRIBLE CUSTOMER SERVICE!!!!! I requested a refund which they promptly denied. Viator SUCKS! DO NOT GET SUCKED IN!!

• Review fromedward c

  Date: 09/26/2022

  Viator does honor their price match guarantee. Glass bottom boat cruise in Waikiki offers $6 discount for seniors and Viator issued refund. It is nice to see a company that honors its promise.

• Review fromMariela S

  Date: 09/18/2022

  Worst experience ever. They make it so difficult to find them, we got there 4 minutes late and they didn't allow us to take the tour to the ********. Two days later we booked again a tour with them because they were the only option. The tour included ********* forum and palatine hill tickets. But when we finished ************* they said it was too late to do the rest!!! That we could do it the next day but we had to leave the next day so we lost it.

• Review fromVeronica P

  Date: 09/15/2022

  Viator is refusing to give us a refund due to circumstances beyond our control. We were on a cruise ship to Mykonos. Winds and seas were too rough to let us off our boat to go ashore. That would fall under bad weather scenario and we should get a refund of $1300 for 10 people. This was not our fault, we were denied access to the island because of ************ authority.

• Review fromDennis D

  Date: 09/15/2022

  Viator is a third party who books tours thru local providers. There is a disconnect between them and the local provider and getting scheduling information is near impossible. I suspect there is a very high no show rate because there is no financial incentive to provide the service once payment has been made. I will never use Viator again as previous posters have said, they are a scam outfit who have a significant unhappy customer base. Only book with ********************** who can provide accurate pick up place and time when you book.One of the thousands of unhappy Viator customers

• Review fromvalerie h

  Date: 09/14/2022

  Like many I feel ripped off by this tour company. I canceled a shore excursion through Viator called From *******: ************ Indipendent and **** Private Tour. I never received a confirmation email or cancellation email. It wasnt in my trash either. It never showed ** in my app like the other tours we had booked through Viator. No record of it anywhere until 2 days AFTER the tour was over. Then it mysteriously appeared in my app showing it was completed. We were receiving confirmation/cancellation emails from the other Viator tours we had booked. When we called Viator the rep there said they had put down our email wrong which would explain the no communication part. It puts the responsibility on them to refund our money but they are refusing to do so. It was their fault for the lack of communication in confirming/canceling. They have lost a customer, along with everyone else I will be educating about their deceptive practices.

• Review fromBeth F

  Date: 09/12/2022

  Viator site has misleading and false information and they refuse to be liable and to correct the mistake on their site.The overview section of the tour clearly states >>>This small-group tour includes hotel pickup and drop-off for up to 12 travelers, and offers both morning and afternoon departures<<< and so we were expecting to be picked up. Viator provided us $14 refund which is not enough to cover a round trip transportation for our group.https://www.viator.com/tours/Oahu/Waikiki-Parasailing-Experience-in-Oahu/d672-7006_PAR?m=63070&nid=VR.45a2250c-74bd-4355-9e9d-c7b5131049fc.VT_EMAIL_TRV