Reviews

This profile includes reviews for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nexamp has 10 locations, listed below.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
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  Nexamp

  67 Hall Rd Ste 2 Sturbridge, MA 01566-1473

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  Nexamp

  17 Parkridge Rd Haverhill, MA 01835-8510

  
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  Nexamp

  200 W Monroe St Ste 620 Chicago, IL 60606-5070

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  Nexamp

  154 W 14th St Fl 2 New York, NY 10011-7300

Review Details

• Review fromJ. E.

  Date: 10/22/2024

  I have done my best to give Nexamp the benefit of the doubt. I committed myself to be fair and give them a full year to prove themselves but they are not making it easy. My bill for September was $800, a month that is typically under $200. **************** gave me the same old runaround about building credits to lower my bill over the winter. Two weeks later I received an e-mail stating I had been overcharged by $344 and I was receiving a credit. My bill is automatically charges to my credit card and my account showed, in red, a credit of $344. When my bill came due, $800 was charged to my card and $344 was not deducted from my bill. There was a message on my account stating "it looks like you overpaid but don't worry, it will be credited to next months *********** OK!!! After a half hour phone call with customer service $344 was, supposedly, put back on my card. We will see. So far Nexamp has been nothing but a source of aggravation for me and I would not recommend subscribing to their services.
  

  Nexamp

  Date: 10/29/2024

  Hello *****, thank you for sharing your feedback. Were sorry to hear that your Nexamp experience hasnt met expectations. We sincerely apologize for the billing error on your account and any inconvenience this caused. After a thorough review, we have resolved the issue as requested and communicated the update to you. Rest assured, well be bringing your feedback to our team to ensure steps are taken to prevent this from happening in the future. Nexamp remains committed to transparency and supporting you as needed going forward. 

  J. E.

  Date: 10/31/2024

  Thank you for the chance to follow-up on my review. Please understand that, with a 26% monthly apr on my credit card, holding an excess balance is significant. Now, although I did receive the $344 back on my card, I have since been receiving repeated emails stating that my Nexamp bill is past due. I have contacted customer service several times and the issue still has not been resolved as I am still receiving these emails. Additionally, although customer service ***** are always courteous they are typically dismissive of my claims and this has resulted in multiple calls to resolve the issue and a lack of confidence that my issue will actually be resolved. As it stands now, I have been asked to wait for the next billing cycle for the issue to resolve itself but, as you might understand, I am not confident that it will. I'm sorry but I feel it should be resolved immediately. My account should not state that my balance is overdue and I should not be getting emails stating the same. Thanks for your help in resolving this issue.
  

  Nexamp

  Date: 11/04/2024

  Hello *****, thank you for the follow up. We would be happy to address your concerns. Our team has continued to review and adjust your account as necessary to ensure all is operating smoothly so that you do not continue to receive late notice emails. We sincerely apologize for the confusion. We will follow up with you personally to ensure your questions and concerns have been addressed and resolved.  

• Review fromDavid P

  Date: 10/14/2024

  My last electric bill was over $400. Ive never paid more than $180. I dont know why all the sudden Im paying twice as much. to me this seems like a big rip off
  

  Nexamp

  Date: 10/18/2024

  Hi David, 

  Thank you for sharing your feedback. We’re really sorry to hear about your concerns with your recent electric bill, and we completely understand how unsettling it must feel to see such a large increase. Our program is designed to deliver savings over the course of a full year rather than on a month-to-month basis. While this can sometimes mean bills vary seasonally, specifically in the summer months, the goal is consistent annual savings.
  

  We also want to acknowledge that delays from your utility provider have impacted how quickly we could process the necessary information on our end. Please know that we are working diligently to resolve this, and we will be following up with you directly to go over the specifics of your account and ensure everything is clear.

  Thank you for taking the time to share your feedback and we will be in touch personally to further communicate with you.

• Review fromShirley L

  Date: 10/12/2024

  The sales representative, Nick M is a nice young man and was very knowledgeable about the solar program. He helped me get signed up to the solar farm in my area!
  

  Nexamp

  Date: 10/18/2024

  Hello Shirley, 

  We are so thrilled to hear you had a positive and experience enrolling with Nexamp and that we were able to provide you in depth information about our program. At Nexamp, we take pride in delivering a seamless customer experience, and we look forward to continuing to support you as part of our community solar program.

• Review fromPamela S

  Date: 10/09/2024

  Enjoy the savings of money energy! Excellent customer service and have been with them nearly 3 years.
  

  Nexamp

  Date: 10/21/2024

  Hello Pamela, thank you for your positive feedback! We truly appreciate your kind words and longtime support of Nexamp. Our team is dedicated to ensuring that you, along with our many customers, continue to experience savings through our program, and we look forward to supporting you every step of the way.

• Review fromDon C

  Date: 10/02/2024

  is a rip off starting from the fact that they do not provide any pricing per kw ANYWHERE! They are worse than the Auto and ************** companies. They give the bad vibes to N American capitalism: greed and lack of honesty!BBB gives an A (???) where they should protect the consumers. You make me not trusting your ratings!
  

  Nexamp

  Date: 10/03/2024

  Hello **** we regret to hear that your experience with Nexamp has been frustrating. We take great pride in delivering an exceptional customer experience, and your concerns are important to us. 

  We always strive to operate with the best interests of our customers in mind, maintaining transparency and integrity. Our teams also work hard to ensure that all customers have the information they need to fully understand and maximize the benefits of our program. For further assistance, we are available via phone or email, and our *********** offers detailed information about your account: *********************************************************;

  
  Regarding the solar credits, these are applied directly to your utility bill and are valued at your utilitys standard rate. While Nexamp does not control these rates, they should be clearly reflected on your utility bills. You should always be able to match the solar credit amount listed on your Nexamp invoice with a corresponding utility bill by reviewing the production amount and date range. Our support team is available to assist you further if you need any help ensuring the savings are accurately reflected. We are available Monday Friday, 8:30 am 6:00 pm EST, at ******************************** or ************. 

• Review fromMatt Q

  Date: 09/25/2024

  I subscribed to Nexamp to support solar energy, but I was mistaken BIG TIME! This company operates under the pretense of promoting solar and environmental concerns, yet its business model seems designed to exploit consumers with confusing billing practices. When I saw how high my bill was, I promptly canceled, expecting the cancellation to be processed within 30 or 60 days. Four months later, Im still receiving bills from them. They claim I agreed to their billing and cancellation policy when I signed up, but it's hidden in fine print that no reasonable consumer would notice. I feel scammed and regretful for not recognizing the trouble I was getting into with Nexamp. They are taking advantage of consumers in *****!
  

  Nexamp

  Date: 10/01/2024

  Hello ****, 

  Thank you for sharing your feedback. Were sorry to hear that your experience didnt meet your expectations, and we appreciate your honesty. We're here to support you. 

  Our team works hard to keep customers informed about how our program works. We offer educational materials through email and physical mail, along with an online help center to provide further insight into our program: *********************************************************;

  In general, solar credits fluctuate based on the energy your portion of the farm generatestypically more in the spring and summer, and less in winter. Because of this seasonal variation, we recommend viewing savings on an annual basis to get the most accurate picture. You will always receive a 15% discount on the solar credits applied, and any excess credits will be banked for use in future months. 

  In terms of cancelation, our 90-day policy is in place to allow us to coordinate with Versant. Its important to note that Nexamp invoices typically arrive 1-2 billing cycles after solar credits are applied to your utility bill. This explains why you would see additional invoices even after initiating the cancelation process. You can review the solar generation periods listed on your Nexamp invoices to match them with the credits on your utility bills. 

  Additionally, we understand that higher summer generation might have been unexpected, and were happy to work with you on a custom payment plan if needed. While we have thousands of satisfied customers, we regret that your experience was different, and we are committed to helping you get the most from the program. We hope the information provided has been helpful and are here if you have any further questions or need additional assistance. 

• Review fromLouis M

  Date: 09/25/2024

  Nexamp is the biggest ripoff going! I cancelled my contract in January, 2024, and continued being billed. Later I found out that that you are responsible for bills for 90 days after cancellation. I received a bill in September and called to find out why. I was told that they have no record that I cancelled in January, so they cancelled me in June and I am now responsible for 90 days of payments. From people that I know whom at one time had Nexamp, i was given the same story about difficulty cancelling. I don't know why the ***************************** doesn't investigate the company's practices.
  

  Nexamp

  Date: 10/01/2024

  Hello *****,  

  Thank you for sharing your feedback with us. Were sorry to hear about the troubles youve experienced and want to assure you that we are committed to resolving your concerns. 
  

  The cancelation policy outlined in your agreement accounts for the time needed to work with your utility to officially remove you from our solar farm. During this period, you would still be generating and receiving solar credits, which reduce your utility costs. Since Nexamp invoices are sent after the solar credits are applied to your utility account, this explains why you would have received invoices following your initial cancelation request. Please rest assured that we will ensure your cancelation timeline is honored as outlined. 

  We understand that your situation is unique, and wed like to discuss it further. A member of our team will reach out directly to ensure your needs are fully met. Thank you for your understanding and cooperationwe value your feedback and are committed to addressing your concerns. 

• Review fromClay H

  Date: 09/24/2024

  We have solar panels on our roof that we had installed before becoming Nexamp customers. We were *** customers before moving to **********************. What we did not know is that Nexamp cannot give us credits for our own solar generation. The upshot here is that the credits for our own solar generation are being supplied to ************* Power, while our bill is coming from Nexamp. Nexamp and CMP have no way of communicating and applying our own solar generation credits to our Nexamp bill. We are going to go back to ***, so that we can continue to get the financial benefits of having our own solar generated power. To summarize: If you have solar panels on your roof, think very carefully before becoming a Nexamp customer. The power that you are generating will not be applied to your bill in this case.If Nexamp and CMP could figure out a way together to pay us for our own generation, we would stay with Nexamp.
  

  Nexamp

  Date: 09/27/2024

  Hello Clay, 

  Thank you for sharing your honest feedback about Nexamp. We apologize that the program didnt meet your expectations, and well use your input to help improve the experience for future customers. 
  **********************'s community solar program is generally a great alternative for those who either dont want to or cant install personal solar panels. In these cases, we apply solar credits to their utility bills, helping them save throughout the year. That said, we understand your situation is unique, as you already have your own solar panels. While the regulations in ***** allow for this setup, we would aim to offset the remaining utility costs that your personal panels dont cover by adjusting your share size on our solar farm. We acknowledge the complexities involved and understand if you felt that this combination wasnt the best fit for your needs.  

  We appreciate your time and feedback, and we're here to support you if you need anything else as we move forward. 

• Review fromPeter a

  Date: 09/19/2024

  They are a scam we called to let them know we werent getting any discount and sent proof of our bills . The person who I spoke to on the phone agreed we were not qualified because we were on budget billing . Had they told us initially we wouldve never signed up we sent proof of our electric bills that credits were not applied and they still are sending us bills
  

  Nexamp

  Date: 09/20/2024

  Hello *****, 

  Thank you for sharing your constructive feedback. We are deeply sorry for the inconveniences youve experienced and recognize that our internal process may not have met the standard we aim for. Please know that we are committed to addressing any gaps in our operations to better meet your needs. 

  While our goal is to make the enrollment process simple and seamless, certain factors like having personal solar panels or being enrolled in budget billing can impact the experience depending on the utility territory. We strive to prevent these issues, but we understand that there may be room for improvement. 

  We recognize that your situation is unique, and we will reach out directly to ensure all of your questions are thoroughly addressed. Thank you again for your time and cooperation as we work toward a resolution. 

• Review fromRachael F

  Date: 09/06/2024

  At first I thought this was a good idea but there billing is a scam. I understand they bill on a delay compared to the time cycle that national grid bills on but today I got my invoice informing me that due to delays with national grid they nexamp is billing me two bills in one billing cycle. Completely unacceptable. Therefore I have requested to have my account with them closed and judging from the comments below its not going to be easy to cancel so not looking forward to that. Such a shame this turned out to be a scam.
  

  Nexamp

  Date: 09/10/2024

  Hi Rachael, 

  Thank you for your feedback regarding the multi-cycle bill and your request to cancel. We understand that receiving multiple billing cycles at once can be unexpected, and we apologize for any confusion. 

  As mentioned in our prior communication, the multi-cycle bill occurred because there was a delay in receiving necessary information from the utility, which is required for us to bill accurately. Since we bill in arrears and it had been two months since your last invoice, this was the best way to keep your account as current as possible. 

  Please know that we never charge late fees or interest on our invoices, and we are happy to discuss a payment plan that works for you to make this more manageable. 

  Regarding your cancelation request, we want to assure you that we aim to make this process as smooth as possible. While cancelation can take up to 90 days due to utility timelines, we are committed to assisting you throughout the process. We regret that your experience has not met your expectations, but please know we are here to support you. 

  Thank you for being part of the Nexamp community, and don't hesitate to reach out if you have further questions or if we can assist with anything else.