Reviews
This profile includes reviews for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromSusan F
Date: 03/14/2023
I paid for a one-time search and didn't realize a monthly subscription was added to my account after I paid the $1 amount. I did not know that it was added to my account until I received a monthly charge of $24.95 taken out of my account without my consent or my knowledge. ***************** refused to refund the money nor did PayPal. Refund my money so I am now out ***** for a service that I have no need for. I paid for the one search that I wanted and that is all I wanted and I had no knowledge that a subscription was added to my account upon checkout.
Infotracer.com
Date: 03/16/2023
Hi *****,Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.Our Terms of Service are also available at ******************************************** reviewing the details of your case, PayPal determined these charges were valid, and the refund was not issued. We will uphold the outcome of the dispute.Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromJordan D
Date: 03/12/2023
Very fast, the customer service team was ***** & straight to the point !Infotracer.com
Date: 03/16/2023
Hi ******,Thank you for this excellent review! We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromNick K
Date: 03/09/2023
The customer service representative went above and beyond my expectations with addressing my concerns and also identified a couple things I needed and didnt ask for. Very beneficial for me.Infotracer.com
Date: 03/10/2023
Hi ****,Thank you for taking the time to give us a review. We're happy that the representative who assisted you went above and beyond. We'll ensure she reads your feedback; this will make her day. Please let us know if there's anything else we can help you with. Have a fantastic weekend, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromJeffrey D
Date: 03/08/2023
****** was attentive, nice very responsive and I was able to cancel my membership thanks for all your help in this matter.Infotracer.com
Date: 03/09/2023
Hi *******,We're happy you were pleased with the assistance you received from ******. We'll ensure she reads your feedback; this will make her day. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromJeanette M
Date: 03/05/2023
My experience with info tracker was very good. I spoke to a ************* Rep named ***** who was extremely helpful and very pleasant to speak to. He was prompt and efficient and took care of the issue I was calling about. It went smoothly and I am pleased with my experience.Infotracer.com
Date: 03/07/2023
Hello ********,Thank you for this excellent review! I'm happy you're satisfied with the assistance you received from *****. We work hard to meet expectations like yours and are delighted we hit the **** for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromMichael B
Date: 02/27/2023
The whole experience with info tracker was very good. I would suggest them to anyone if you were looking for a company that does their line of business. Everything was so easy to navigate through and just a very professional experience is what I had.Infotracer.com
Date: 02/28/2023
Hi *******,Thank you for this fantastic review! We're happy you found the information you needed and are satisfied with the service. We hope to work with you again in the future! Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromLori L
Date: 02/21/2023
They refunded me which was great. Thank you, I hit the wrong button by accident. Appreciate their quick responseInfotracer.com
Date: 02/21/2023
Hi ****,Thank you for your review. We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromPeggy R
Date: 02/20/2023
Its ok but it did not help me to find the owner of the vehicle with the plate # I had The customer service Rep. ***** to be extremely helpful.Infotracer.com
Date: 02/21/2023
Hi *****,Thank you for taking the time to give us a review. I'm sorry you didn't find the information you were searching for. Your feedback will help us improve in the future. We're happy, though, that you were satisfied with customer service. We hope to see you again in the future! Have a nice day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromGeorge F
Date: 02/17/2023
Excellent customer service.... I talked to the nicest, most polite lady named *****. She explained and took care of my concerns & I must say, it was my pleasure to talk to such a nice person.Infotracer.com
Date: 02/17/2023
Hi ******,Thank you for this excellent review! We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a fantastic weekend, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromScott C.
Date: 02/14/2023
I was unaware of the monthly charge of *****. I tried to cancel and ask for a refund within a minute of my PayPal being charged. They flat out refused to give me one.Infotracer.com
Date: 02/15/2023
Hi *****,Thank you for your feedback. We provide customers an Order Summary on the checkout page detailing their subscription. The customer must tick the box confirming they have read the Terms of Service and Billing before purchasing. You can also check this out at ************************************* reviewing your account, our **************** team could not provide a refund because of a disputed charge on the account. To check the status of your dispute, please visit this link:************************************************************************************************* Again, thank you for your feedback. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************
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