Reviews

Review Details

• Review fromTheresa B

  Date: 12/06/2023

  Last pass app on iphone is a joke. Constantly having issues logging in. Does not recognize email and/or master password. Recovery email was set up and now it says it's not. So sick of this company. Cannot get in touch with anyone over this issue. They will take your money but will not offer support of any kind. Will be cancelling and switching to another asap.

• Review fromTed T

  Date: 08/21/2023

  I have been a paying customer for years and they used to be great. But now they have taken away all phone and email support. Their automated system locked me out and I now cannot get to any of my passwords - several years worth. I've tried their recovery process which fails. I've tried my master password (I've been using the same one for several months, so I know it is not incorrect) and I get a non-descript error on the login screen. At this point I'm at a loss and unable to get work done. I cannot fathom a company being so arrogant as to provide no method of supporting their paying customers.

  LastPass

  Date: 08/22/2023

  Hi ***, thank you for your feedback. 

  One of our support representatives has reach out to you via email hoping we can confirm you are still experiencing issues login to your account and if so, to help you troubleshoot so you can gain access again. 

  Please let us know through that email how we can help. 

  Best regards,

  The LastPass Support Team. 

• Review fromJames H

  Date: 04/13/2023

  BEWARE! The company stole my debit card number from my vault and charged me for a year of service that I did not authorize. I won't do business with them anymore.

  LastPass

  Date: 04/25/2023

  We are sorry to hear that you are unhappy with your LastPass service. However, I can assure you that LastPass did not access data within your vault to obtain your payment card information. This is not even technically possible due to our zero-knowledge security model. Encrypted vault data is encrypted and decrypted at the end user device level using a unique encryption key derived from each end users master password. End user master passwords are never known to LastPass and are not stored or maintained by LastPass - which helps ensure that no one has access to the encrypted data stored in your vault, except you. Not even LastPass.
  
  Instead, it sounds like your subscription was simply set to auto-renew. Upon renewal, we work with payment card processors and financial institutions to maintain current billing information to ensure there are no interruptions in service for our auto-renewing customers. This is specifically referenced in Section 2.1 of our Terms of Service (We may charge any payment card on file or bill you for all amounts due for your use of the Services, including any fees or overdraft charges incurred in collecting payment, and we may take steps to update your payment card information (where permitted) to ensure that payment can be processed.). End users who do not wish to auto-renew always have the ability to turn off auto-renewal from within their Account Settings within their LastPass vault.

• Review fromBritni G

  Date: 04/03/2023

  They don't offer any advanced support for free customers - only the ** chat bot that doesn't understand it's own prompt responses such as 'yes' and automated account recovery options that are supremely buggy. My Edge browser extension kicks me out whenever it feels like and then logs me in whenever it feels like, which means I have intermittent access to IMPORTANT passwords. Trying to recover or reset my password does not work. The links are broken or buggy, the website throws irrelevant errors such as not having required fields filled out on a page that has no fields to fill out. And again, literally NO way to contact their support unless you upgrade to a paid account.Save yourself the grief and use ANY other method. Giving your password to that handsome Nigerian prince that needs a few grand is more useful because at least you might have a record of your communication.At the very least, my passwords are so secure, not even their creator can access them.