Reviews
This profile includes reviews for CarGurus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,275 Customer Reviews
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Review fromJoseph L
Date: 04/29/2025
Received a letter dated 04/21/2025 on 04/28/25 that Global denied a auto loan application submitted by Cargurus on 03/31/25, application # ********. THIS IS FRAUD. I DID NOT APPLY FOR A CAR LOAN WITH ANYONE, MUCH LESS CARGURUS.Review fromRob H.
Date: 04/02/2025
Cargurus is an on-line company that lists all sorts of vehicles on-line.There was and still is an ad for a 2023 Jeep Grand Cheroke for $36,999.00, I called the dealer to make sure it was still available , and it was. I had to state the price above to confirm it was the right vehicle, he said that was the Financed price only and that a cash deal would be $7000 MORE!There was no mention of this in the Cargutorus ad, and if I had'nt mentioned the price to the salesmnan I would have driven all the way out to the dealership in ******* for nothing, this was a case of false advertising.Review fromAli D
Date: 03/06/2025
As a dealer for two years, I've never been so disrespected by customer service specifically the cancelation team at Car Guru. Considering cancleling all our services with them due to the incident.
CarGurus, Inc.
Date: 03/10/2025
Im really sorry to hear about your negative experience with CarGurus' customer service, especially with the cancellation team. Your feedback is important, and I understand how frustrating this situation must be. If youd like, I can assist in escalating this matter or help you address any specific concerns you had.Review fromLynn B
Date: 12/06/2024
I am so disappointed. I landed on ******* to buy a specific car and I have a trade in. I found the car and they sent me an email with the summary of what should happen. The summary included the purchase price as well as the trade in. GREAT. Apparently they never talked to the dealership. Was I supposed to do that? The email didn't say that so I asked them about it and was told it was on me. I am guessing that ******* makes money but totally not clear what they in fact get paid to do. I had not looked at reviews before but will not use them in future.CarGurus, Inc.
Date: 12/10/2024
Were sorry to hear about your experience with our site. Please note that CarGurus serves as a platform to connect buyers and sellers, and we strive to facilitate a smooth and transparent process.Thank you for sharing your feedback with uswe truly appreciate it.Review fromAllan T
Date: 11/12/2024
I bought a car off of car gurus. I paid a deposit of $500 on the car. I have documented proof that I was never credited for the deposit made on the car. Car gurus will not give me back my money. They tell me to contact the dealership. The dealership tells me to contact car gurus. Car gurus is who took my money but they won't give it back. I am beyond angry that someone can steal from me like this and get away with it.Review fromVeronica V
Date: 09/16/2024
they don't delivery the service the Rite of Away request from CarGurusCarGurus, Inc.
Date: 09/20/2024
Thank you for providing valuable feedback .Review fromSam D
Date: 09/14/2024
******. When you start getting more leads, they will increase the price, but they will not drop the price when you start getting less leads.Every dealer they charge **************** way to keep your price is to cancel with them,, 3-4 months later they will agree not to raise the price...Review fromMohammad A
Date: 08/14/2024
I am a Business owner and a customer with ********************** ,One of their representatives showed up at my business and offered to upgrade my service with them and promised me that I can cancel from the very first month and I dont have to call them twice ever to cancel the new membership !!! come to find out I have a Long term commitment before I cancel the upgrade service its a very shameful act and very deceitful way of getting business .Now they sent my balance to collecting agency!!!I need help and assistance to solve this matter .CarGurus, Inc.
Date: 08/15/2024
Hi thank you for your feedback could you reach out to our dealer support team at ********************************** they will be able to better assist you with this issue.Review fromTkg
Date: 07/31/2024
I was in the process of selling my **************************************************************************************************************************** for a bill of sale?? I have never heard of that before I believe I was treated unjust because of racism. How saves their bill of sale months after buying for cash the title alone shows no lean and vehicle is legally registered just goes to show you are still profiledReview fromIvan V
Date: 07/21/2024
Nada ***** estoy confundido con el procedimiento no hay seguimiento no hay un si o noCarGurus, Inc.
Date: 07/22/2024
Thank you for providing feedback could you please follow up with us at *********************************** to help you further.
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