Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Heating and Air Conditioning

One Hour Air Conditioning & Heating

Reviews

Customer Review Ratings

4.85/5 stars

Average of 100 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromCourtney R

    Date: 02/24/2024

    Excellent service. **** was efficient and professional. Even made sure to tell us to keep our ducks away from the ** unit so they didnt get exposed to the cleaning agent used.

    One Hour Air Conditioning & Heating

    Date: 02/27/2024

    Thank you for taking the time to leave us feedback. We are delighted to hear that you value the efforts we have put towards ensure the highest level of customer satisfaction. We look forward to assisting you again in the future.
  • Review fromShelby S

    Date: 02/13/2024

    I have the One Hour maintenance agreement where they check my central air and clean it every 6 months. They do a fair job of cleaning the outside condenser but leave piled up leaves inside of it. Told me it was a little low on Freon, which was true. Also told me it needed a new induction motor. A small fan on the furnace front held on with 4 sheet metal screws. Price quoted was $900.00. I had another company give me a second opinion. Nothing wrong with it. I canceled my agreement with them.

    One Hour Air Conditioning & Heating

    Date: 02/14/2024

    Thank you for your review, all feedback is important to us and were sorry to hear you were not satisfied with your recent experience. Just as with any preventative maintenance, it is the technician's responsibility to simply make you aware of potential issues that *** arise. As the tech mentioned, and stated on your invoice, the inducer motor is currently operational however is it grinding badly and could fail. We have video documentation of this issue and would be happy to send to you for your records.
  • Review fromRyan M

    Date: 02/09/2024

    Great job coming out on a Friday night quickly and diagnosing the problem

    One Hour Air Conditioning & Heating

    Date: 02/14/2024

    Thank you for taking time to share your experience with us, ****. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for the kind words and we look forward to assisting you again in the future.
  • Review fromTasia T

    Date: 02/06/2024

    This company and their staff are always efficient and professional. Love the maintenance club as it keep my system running as it should and staff gives recommendations of possible services to think about, *** came out today and did an amazing job.

    One Hour Air Conditioning & Heating

    Date: 02/07/2024

    Thank you for such a wonderful review, *****. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for the kind words and we look forward to assisting you again.
  • Review fromKEN K

    Date: 01/26/2024

    ****************** of One Hour **************************** Conditioning is an awesome Team Member. She is professional, thorough and explains findings in simple language.Not only would I recommend ******************, I would highly recommend One Hour Heating and Air conditioning for your HVAC needs. ***************, *********,01/26/2024

    One Hour Air Conditioning & Heating

    Date: 01/29/2024

    Thank you for such a wonderful review and recommendation, ***. We are thrilled that you loved your experience, and know ******* will be pleased to read your kind words. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again and we look forward to working with you again.
  • Review fromMaria F

    Date: 12/29/2023

    They did good job installing my two furnaces.I was told they will come back to do an inspection.

    One Hour Air Conditioning & Heating

    Date: 01/22/2024

    Thank you for taking the time to let us know about your recent install. We greatly appreciate your support and positive comments.
  • Review fromBill C

    Date: 12/27/2023

    Very timely, efficient and professional. BAC was knowledgeable, explained things very well and did not waste my time. Well done! Been with One Hour for many years and never disappointed.

    One Hour Air Conditioning & Heating

    Date: 01/22/2024

    Thank you for such a wonderful review, ****. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for the kind words and we look forward to working with you again.
  • Review fromRonnie R

    Date: 12/21/2023

    This man was probably one of the best Service Techs that has ever entered my home. 05 Rating.Service5 Intelligent-5 Business Knowledge-5 Manors5 Professionalism5 As you can see, he gets rated like I almost never do rate someone. Thanks ????

    One Hour Air Conditioning & Heating

    Date: 01/22/2024

    Thank you for such a wonderful review, ******. We are thrilled that you loved your experience, and know the technician will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for the kind words and we look forward to working with you again.
  • Review fromSarah R

    Date: 12/21/2023

    Very professional, friendly and knowledgeable! He addressed my questions and concerns and my bird likes him.

    One Hour Air Conditioning & Heating

    Date: 01/22/2024

    Thanks so much for letting us know you enjoyed your experience, *****! We love hearing positive experiences from our customers. We made sure the technician got the recognition he deserved.
  • Review fromBill K

    Date: 12/19/2023

    Fast, expert, professional service that zeros in on all possible maintenance issues.

    One Hour Air Conditioning & Heating

    Date: 12/20/2023

    Thank you for taking time to share your recent experience with us, ****. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for the kind words and we look forward to seeing you again.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.