Reviews

Review Details

• Review fromPatricia C

  Date: 02/11/2025

  What I want is refund consideration for over-priced windows. Project Price $13,142 My price per window: $3,285.50 Initially wanted 3 windows. Advised that I would receive 1 FREE window for every two bought. I BOUGHT 4 WINDOWS to get 2 FREE. I asked for, but was NEVER given an Invoice, with cost per window. Without paper work, I did pay the requested amount, which now figures to be $3,285.50 per window. If I had received an Invoice (itemized), I would have cancelled the order. Did not get or receive an invoice till after the project was completed, AND it was not itemized when received. Called the company and sales person, several times to ask why my windows are 400% higher than the highest price for windows posted on the internet for their company. Also, a person came to measure the windows after I had given the first deposit ($6,571) and advised that they did not make windows the size of the one I wanted replaced in my Living Room but they could make it work. Told him to have them call me. NO ONE CALLED

• Review fromLaura O

  Date: 07/10/2024

  I had a very good experience with this company. Everyone I dealt with was extremely helpful & polite My windows were installed before the expected date. I had a problem with one window & contacted them. They came out & fixed it as soon as possible I would recommend them to anyone
  

  Universal Windows Direct of Louisville

  Date: 07/11/2024

  Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS

• Review fromWhitney P

  Date: 05/30/2024

  DO NOT WASTE YOUR TIME!!! We had such a horrible experience with this company that they should not be in business!! We contacted them September 2022 for an estimate and signed the contract in October. Our first installation was January 2023 where they found they mismeasured multiple windows... They apparently remeasured and ordered them again. During this time we put our house up for sale and sold it in March 2023, the new owners knew that new windows were to be installed and had already been paid for. They came out in April 2023 to find out AGAIN the windows were the wrong size. We do not hear anything until August where the new owners are saying they have yet to install the new windows and started threatening us to take us to court. We tried to get ahold of the branch manager MULTIPLE times are never heard a word. We finally reached out to customer service and they helped very little until March of this year where they opened a investigation. Come to find out they lost the windows in the warehouse and had to reorder them yet again. We tried to get ahold of someone in management and customer service would never transfer us. They finally installed the correct windows April 2024... 20 MONTHS it took to finally get this nightmare over!
  

  Universal Windows Direct of Louisville

  Date: 06/11/2024

  We would like to apologize for any frustration that this homeowner has felt as the original homeowner of the property we installed windows into. It is never ideal to have delays on a project and that said, we have been in direct contact with the new homeowners, as part of our commitment to our transferrable lifetime warranty, and are happy to report that this work has been completed. We appreciate the chance to provide this update!

• Review fromBrad M

  Date: 08/16/2023

  Universal windows sucks! They are unable to measure a window correctly! They had to make my windows three different times! They have been out to my house 4 times now to hopefully will resolve the issue this Friday. They will not compensate for any time lost for work as they claim it is under warranty work. It has been over a year for them to fix my issue. I do not recommend them. They are rude when talking to you and refuse to let you talk to managers. They left my shutter off of my house! They left a 4 inch gap at the top of my window and just filled it in with foam and told me it was okay. They have been nothing but a headache’s! They tell you they will call you back and don’t. If I could give them zero stars I would.
  

  Universal Windows Direct of Louisville

  Date: 08/22/2023

  Brad, we are truly sorry to hear about your less than satisfactory experience with us and understand your frustration. We have reviewed your account and see our management team is actively working to address your concerns in a timely manner. If you have any urgent questions at this time, please contact the Customer Experience Department at (855) 293-7813 for assistance.

• Review fromC. A. S

  Date: 04/28/2023

  UWD just completed the installation of all the windows in my residence as of 4/27/2023. Overall, my Wife and I are very satisfied with the results so far. Time will tell on the longevity of the really good job but I see no reasons to expect any issues. Orlando and his installation team were very professional, performed their tasks flawlessly, and seemed to take a lot of pride in getting high quality results. The only issue that came up during this project (only 9 of the 10 windows originally showed up) was resolved quickly by the sales rep and the install was only delayed 2 days. As most people, I’ve never had new windows installed before so I have no past experiences to which I can compare this project. However, I can say this company surprised me on how easily this project proceeded and was completed with what I’d say were very acceptable results. Highly recommended!
  

  Universal Windows Direct of Louisville

  Date: 05/10/2023

  C.A., we truly appreciate your feedback of this experience with us and thrilled to hear your satisfaction with your new products. Thanks again for choosing Universal Windows Direct for your home-improvement needs.

• Review fromDiane L

  Date: 03/22/2023

  I've purchased from them twice now. Both times everything went fairly smooth. There was a slight delay in getting the door but they are custom built and we're still dealing with post-Covid backup. The sales reps were polite and easy to work with. The company kept me informed every step of the way. The team(s) of installers were very professional, did excellent work. Quality products at fair prices. Hopefully with such good quality, I won't need to bother with the great warranty they provide. Definitely recommend them.
  

  Universal Windows Direct of Louisville

  Date: 03/29/2023

  Diane, we are thrilled to hear our team of installers provided you with an excellent installation experience. Thanks for trusting us again for your home-improvement needs.

• Review fromSherri F

  Date: 03/16/2023

  This company is a fraud. I ordered windows from them in October of 2022. They came to install my windows on January 18th. When they got here, they measured one of the windows incorrectly, so we had to reorder a new window. It’s now March 16th, the morning of the new windows to be installed, and they call and tell me they only ordered one window and it will be an additional month for the windows to come in. Keep in mind we have taken off work to be here for the installations. So fed up I asked them not to reorder the windows and I wanted a refund. I was told the have never not will they ever issue a refund and that I am not able to get my money back, no discount will be offered and no one was in the office that I can speak with about my issue. All managers were in a meeting. I reach out to my sales person, Mark B***, who was supposed to help me with the first issue and he never called me back. The manager, Mike, called me once but I missed his call. Called him back and haven’t spoken with him at all. DO NOT buy windows from this company. Something goes wrong, you are stuck!
  

  Universal Windows Direct of Louisville

  Date: 03/22/2023

  Sherri, we are truly sorry to hear about this experience and understand your frustration at this time. Please contact our customer service team directly at [email protected] to assist you to resolve your concerns as soon as possible.

• Review fromAmy Q

  Date: 03/09/2023

  Second product purchased, we like the quality, warranty, and the fact the product is made once you order and made in the USA. Amazing quality and look. The installers are courteous, professional, and do a great cleaning the area(s) they work in. Very responsive customer service. We work directly with the Shelbyville, KY office, and they are amazing and very knowledgeable.
  

  Universal Windows Direct of Louisville

  Date: 03/10/2023

  Amy, we appreciate your feedback on this experience and thrilled to hear you had an exceptional experience with our team. Thanks again for choosing Universal Windows Direct for your home-improvement project.

• Review fromCory R

  Date: 03/07/2023

  Contacted UWD after receiving a mailer about promotional pricing. We had a quote and official measurement in January, and had windows installed by the first week in March. Everyone I interacted with was helpful and did their best to get us the information needed to help our install go successfully.
  

  Universal Windows Direct of Louisville

  Date: 03/10/2023

  Cory, we appreciate your kind words and thrilled to hear our team has provided you with exceptional service. Thanks for trusting Universal Windows Direct for your home-improvement project.

• Review fromAdria R

  Date: 01/25/2023

  I am very pleased so far with this company. The quality of work is outstanding, & very neat!!! YUNIEL and his associate Maoorisio did an excellent job and cleaned up after themselves!
  

  Universal Windows Direct of Louisville

  Date: 02/02/2023

  Adria, we appreciate your kind words and thrilled to hear our team provided you with an exceptional experience. Thanks again for choosing Universal Windows Direct for your home-improvement project.