Reviews

Review Details

• Review fromBlake B

  Date: 09/26/2022

  Terrible Experience with Buds Guns. I received a damaged/used gun from Buds that they refused to trade out when i paid for a new gun
  

  Bud's Gun Shop.com

  Date: 09/27/2022

  We are very sorry to hear that you were unhappy with the firearm that was received. All of our new firearms are factory new and are shipped as they are received from the manufacturer. However, it is normal to see signs of use on a factory new firearm as manufacturers do test their items to ensure function before they are shipped. These firearms are then shipped to us and we do not open the packages to inspect or clean the firearms to ensure the items are shipped out exactly as they are sent by the manufacturer. We do also understand that the product may have been damaged in shipping, in packaging, or may be defective in some way from the factory. This is why we request all customers inspect the firearm they receive thoroughly at their dealer before accepting the transfer of the firearm and to let us know if there are any issues. Unfortunately, in this case, the transfer was completed before we were notified of the issue which meant that we were no longer able to take a return on the firearm because with the transfer being completed that firearm was considered a used firearm, even if it had not been fired yet, as it was transferred to a private individual. As it is a new firearm it is covered under the manufacturer's warranty so if there is an issue we recommend reaching out to them as they would cover any issues or damage to the firearm after transfer. If there are any questions about our return policy it can be found here near the bottom of the page: https://www.budsgunshop.com/shipping.php

• Review fromwilliam h

  Date: 09/21/2022

  I ordered in-stock ammo so that my lady friend could go to a local range and practice. I knew that UPS employees were stealing shipments containing what they consider to be premium ammunition and I paid for insurance, even though I already knew that the shipment was insured. A month later, I'm still waiting to get what I paid for. I can't vouch for UPS. My guess is that a package handler stole my little shipment and that Bud's has to eat it. But it's been a month. It's looking to me as if I'll need to file a claim with my CC and with TIGTA. The thing about TIGTA is that they will do what UPS can't. TIGTA will find the box, and the thief. I wouldn't order again. Using UPS to ship anything isn't looking good right now. I'm out until someone from Bud's calls me and makes things right.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We apologize for the issues that you faced with the delivery of your package. After reviewing your order it does show that an investigation was started with the shipment once we were notified of the issue on 9/8. Typically, the UPS investigation process takes about 3-8 business days on average to complete and once we have a response to the claim we would be able to proceed from there. We did receive an answer to the claim on the 9th business day, 9/21, that the package was confirmed lost in transit and we have issued a full refund for the lost items. If there are any questions about the claim process or refund please feel free to reach out to us any time, we are always happy to assist in any way that we can.

• Review fromZachary W

  Date: 09/17/2022

  They double charged my layaway payment. I have an item on layaway that have almost paid off. I paid $50 one day and they took an extra $50 the next and it didn't even go towards the layaway.
  

  Bud's Gun Shop.com

  Date: 09/20/2022

  After reviewing this order we do show that we have consulted with the customer regarding this issue. We were able to confirm only one payment was approved and submitted to us. Any additional pending payments the customer sees would be ones held by their financial institution and in most cases should fall off automatically. We would recommend that if those pending charges do not fall off automatically that the customer contacts their financial institution for more information and assistance.

• Review fromSantos P.

  Date: 09/15/2022

  I'm giving one star because there is nothing less than that and because of my first order. I made a couple of orders with them for shipping to Puerto Rico (PR). My first order was a breeze, a pistol, great price and free shipping better yet. It was then from the second order on that they messed up the situation due to shipping charges. Their webpage states that the shipping charges to PR is $40 but they shipped the item for less than $7 (paid for the shipping of a USPS First Class Mail Package with a weight of less than a pound) I claimed and they stated that was an error and refunded $30 which was great. Then it came to my third order, again ordered a couple of items, they charged $40 and when I claimed they stated that the charge was correct because they shipped via UPS and that the previous refund was to help me. They don't know that UPS and USPS are different companies that do not take packages to carry from point A to point B. Again, they shipped this one the same way, (USPS First Class Mail Package with a weight of less than a pound) this time they paid a little bit more but still less than $10. They did not want to give a refund for what charged illegally. I asked for the UPS tracking number and said that they do not give that information. Ok, I know that never existed and that's why do not want to give it. There are much more companies out there in the web that are professional on this matter and provide better service. Will never ever buy from Budsgunshop.com again and am not recommending as a business.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We do advertise that any accessories or long guns shipping outside of the continental US would see higher shipping costs due to the additional shipping and handling required for the items to ship. Typically, we ship all firearms free and accessories would start at a shipping rate of $9, but this could go up based on the weight of the shipment. In most cases, packages being sent to Puerto Rico, or to any other area outside the continental US would ship via USPS. We do normally ship via UPS as they are our standard carrier, but in circumstances where we are unable to ship using them, we can ship via USPS. In this case, handguns shipping via air shipping would receive free shipping even going to areas at no additional cost. Any items, such as accessories or long guns, going via ground shipping are subject to high shipping and handling costs as we state on our website: "Hawaii, Alaska, and US Territories Shipping charges to these areas may be higher than our standard charges." We did make an exception for the customer's first order as a one-time courtesy, however, the shipping charges are provided up front and the customer agreed to them when placing the order. We explained that we would not be able to revert shipping charges on every order because of the increased cost of shipping and handling in these cases. If there are any questions about our shipping terms or orders please feel free to contact us again at any time, we are always happy to help in any way that we can.

  Santos P.

  Date: 09/29/2022

  It is simple, you stated that normally ships UPS been why the $40 shipping cost to Puerto Rico which I agreed because you were going to ship them by UPS but for my surprise, but you did not. You used USPS and both orders weighted less that one pound each and furthermore shipped USPS First Class Package paying less than $10 each. You charged me a shipping amount with a carrier was not used (UPS). Remember, I have view of every USPS shipping with a valid tracking number and the system tells me the route, the weight, what the sender's paid for the shipping, address going to, and even a photo of the mail. Never mind, there are other online stores providing better customer service. Shame on you.

• Review fromMike M

  Date: 09/15/2022

  Going on day 9 of the 7 business day ship time. Contacted customer service to be told that they will ship soon. When I asked if soon was today or next week they told me that they aren’t sure.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We are very sorry for the delay with your recent order. We do expect all of our items to ship out within our standard 3-7 business day time frame unless the item is advertised as a special order item. In this case, this item would normally ship out within that time frame due to being an accessory as those tend to process faster than firearm orders on average. However, due to the additional processing necessary to have this item shipped out due to regulations in the delivery area and exemptions provided it did take a bit longer than normal to ship out. Even in these cases we do still try to ensure our orders will ship out within our standard time frame but unfortunately, it does appear this order did take 10 business days before it was fully processed and ready to ship out. We apologize again for the inconvenience.

• Review fromWALTER R

  Date: 09/13/2022

  64 years old disabled veteran and I was looking about weapon from Buds Gun Shop but they don't jump to so Advanced and the technology they said telephone calls is a thing of the past for the human beings in the world today and if you will not able or capable to be on their level then they don't want you business and don't have time to reach out to you so just letting all the seniors you know other people who have who need help on the telephone do not contact Buds Gun Shop because it tell you telephone calls now as a thing of the past so the contact them you don't need a cell phone you don't need any any kind of phone you don't get to talk to anybody she got any questions or anything so but they fail to realize that there's more than one gun shop in the world and who knows it might have to change that literate in the future
  

  Bud's Gun Shop.com

  Date: 09/21/2022

  We are always happy to assist customers with either placing an order or any order questions. We do have a phone line that can be reached regarding existing orders and we are available Monday - Friday from 9 AM - 8 PM EST. If assistance is needed in placing a new order we are happy to help by setting up a new order via our LiveChat program on our website that way an existing order is created to allow customers to call in to make payments on the order. We can also be reached via email through the "Email Us" link on our website. We want to be able to provide the best assistance to all of our customers and if there are any questions about what options are available please feel free to contact us again, we are always happy to help.

• Review fromMilton B

  Date: 08/19/2022

  This is my first time placing a order with them and only did so cause a few friends had ordered form them and said it was a great deal. i placed a order and a week and a half later it still did not ship. I kept getting emails telling me how sorry they were for the delay but still got no answers to when it would ship. I used their chat and was told sorry we had to get the ammo from another warehouse that what has caused the delay. Sorry but that sounds like BS to me, they sold me ammo they didnt have that what the problem is . In the mean time just sit and wait another few weeks to get what I PAID FOR.
  

  Bud's Gun Shop.com

  Date: 08/26/2022

  We do apologize for any delays with the order. Our standard order processing time frame for all items is 3-7 business days once the order is able to begin processing. After reviewing this order we did need some additional credentials due to state regulations before we could begin processing the order. Once those were received the order did begin processing. Our processing team did become aware of an issue on the 6th business day that would, unfortunately, delay the order beyond our normal time frame. We have many inventory warehouses where inventory is stored but our inventory is shipped out of one central location. There appeared to be an inventory issue that caused a delay between the warehouses that delayed the shipment so we informed the customer. The customer decided to cancel the order as of 8/19 which would have been the 8th business day and we offered a full refund since it was outside our standard processing time frame. We apologize again for any inconvenience.

• Review fromJ. G.

  Date: 08/03/2022

  Wow, just like many of the other reviews here I too got short changed on the ammo and they wouldn't take any responsibility. I've purchased a lot of stuff from them but on my last order I got short changed out of 4 boxes of 12ga ammo. No big deal, mistakes happen so I reach out to their customer service for the first time ever. Oh wait, how do you do that? there's no phone# etc listed when you click on the 'Contact' menu. There are a few pre-selected options to send an email, none of which fit my situation. So I tried replying to the order confirmation email, no bounce email nor auto-reply back. A few days later I figured out there's a way to use a chat feature. Long story short they tried to go after UPS even after I sent pics of the box showing there was no shipping damage. Then they tried to blame the FFL. The weight listed on the shipping label clearly didn't match what the weight should have been had there been correct qty of ammo in there. But they wouldn't hear any of it even after escalating to their supervisor, Andrew, and trying to explain all this to him. He just kept repeating from the script that the claim was denied and there was nothing more they could do. I told him they lost a customer for good over $17 (it's about the principle) he seemed completely unphased and could care less. I opened a dispute with the cc company though. I see they have a long history of doing this and many of the same complaints about their extremely poor 'customer service' yet they won't change their behavior. This business should be rated C here.
  

  Bud's Gun Shop.com

  Date: 08/08/2022

  We are always happy to assist with orders and issues when they arise. Unfortunately, the customer information provided in this review does not appear to link to any orders, however, based on the information provided it appears that this situation was regarding missing ammunition on an order. We are very sorry to hear that some of the items were not received and I do see that we did start an investigation regarding this order. This claim does go through our claims team who checks with our warehouse and starts an investigation with the shipping carrier if needed. Unfortunately, in this case, it sounds as though the order was found to have shipped correctly and then the carrier also denied the claim which means that the shipping insurance, if purchased, was unable to cover the missing items. UPS does perform a thorough investigation of the shipment to ensure the shipping weights matched throughout the delivery and follow the scans to ensure proper delivery. We are again very sorry to hear that any items were not received and if there are any questions we would be happy to assist with further information. We can be reached via our LiveChat program on our website on Monday - Saturday from 9 AM - 8 PM EST.

  J. G.

  Date: 08/09/2022

  Buds CS you still continue to blame everyone else but your own warehousing process or people working there. This issue had nothing to do with UPS nor the FFL. You shipped less ammo plain and simple but you wouldn't investigate internally. There wouldn't be 100+ one star reviews of same complaint here if there wasn't something wrong with your warehouse and customer service. If you spent this much time and effort in actually wanting to solve issues and help the customers rather than writing defensive reviews here you'd lose less customers, and will have more time to provide 'customer service'. This is shameful. Whomever is in charge of Customer Service needs to find a different line of work.

• Review fromAnthony K

  Date: 07/27/2022

  Buy from anyone but them. Their customer service is horrible and they will cancel orders without any contact or valid reasons. Sad really i had ordered from them years ago and had positive experience. But they have gone down hill. Will never do business with them again.
  

  Bud's Gun Shop.com

  Date: 07/28/2022

  After reviewing this account the order was canceled due to an issue from a previous order. Another account was created using the same customer information with an order that was processed and shipped out but was then submitted as fraudulent with the bank and a chargeback was completed. This flagged that information in our system which is what lead to the cancellation.

• Review fromEdward R

  Date: 07/27/2022

  I ordered a large quantity of three different ammos on July 4, 2022. I finally received the order on July 12th, but all six boxes of one of the styles was missing. The box had not been tampered with. There was not even room in the box for the missing six boxes. With no phone number, the only way to deal with the problem was to open a support request, which I did on July 12th. It’s now July 27th, and I’ve heard nothing, except that they were contacting the shipper. This was not the shipper fault. The ammo never left Buds warehouse. To make matters worse I paid the extra insurance. I don’t understand why Buds didn’t immediately send the missing ammo and do their investigation on their time. Buds is running out of time to keep me as a customer.
  

  Bud's Gun Shop.com

  Date: 07/28/2022

  We are very sorry to hear that some of the items were missing upon delivery. We are actively working to ensure this situation is resolved as quickly as possible. Currently, UPS is doing an investigation into the shipment which is part of the process for submitting a claim with the shipping insurance that was purchased on the order. This investigation is a key part of being able to file a claim on the shipping insurance so we do have to ensure that the investigation is completed to be able to continue with the claim process. Once the claim is completed and we have a response on the outcome we would then be able to update the order depending on the outcome. Typically, these investigations take about 3-8 business days on average. I show that this investigation was started with UPS on 7/19 due to needing additional photos to initiate the claim. Based on the time frame the investigation is likely to be completed soon and we will be sure to update the order once it is completed. We appreciate your patience and we apologize again for the inconvenience.