Reviews

Review Details

• Review fromroger O

  Date: 12/11/2022

  Placed an order with Bud's Gun Shop and submitted Personal check of $100 down payment. The second payment of $150 was made thru their "echeck" option which requires disclosure of bank routing number and account number. Instead of one payment of $150, Bud's took 2 $150 payments from my account. Bud's own records indicate they were paid 11/11/2022. I saw the double charge on 11/14/2022 and immediately notified Bud's of the issue. They agreed to rectify the situation, but after many emails, as of 11/27/2022 they had done nothing. On 11/28/2022 the $150 overcharge was returned and my financial institution refunded the other $150 payment and filed a stop payment. This double charge can ONLY be done by someone at Bud's entering the bank information again and getting a second "authorization code". After reading their reviews, this double charging customers happens on a regular basis. DO NOT do business with these lying crooks!!! Their A+ rating certainly does NOT reflect their business practices.
  

  Bud's Gun Shop.com

  Date: 12/13/2022

  We apologize for any confusion. We do not save any payment information in our systems to allow for any additional charges to be submitted on an order. We do show that two payments were submitted to us as of 11/11. Both payments were put through nearly the same time and it is normal for the funds to not post on the customer's account until the following business day, which was Monday 11/14. It is likely that this was due to hitting the payment authorization button multiple times when the payment was submitted. We did agree to refund one of the payments that were submitted, however, with electronic checks, it does take 5 business days for the funds to fully process and be submitted to our account. Until that time we cannot issue the refund, as we do not know if the funds will be cleared until we receive them. Once we receive the funds the refund then also takes 5 business days to be processed back to the customer's account following the same process. However, the payment was unfunded was completed before the refund could be issued, which meant that we no longer had the funds to refund. It likely took longer for the funds to show available in the original account after the payment was unfunded. We apologize again for any inconvenience.

• Review fromByron M

  Date: 12/06/2022

  Excellent service. Definitely recommend! I'll be ordering from BGS again soon

• Review fromP. H.

  Date: 11/19/2022

  I ordered a SCCY DVG-1 and their online description stated it included a red dot optic. The received gun did not include the optic. I sent Bud’s a copy of their own description that stated it included the optic. Bud’s response was that the gun does not include the optic, notwithstanding their promo description stating otherwise. They offered me a $20 coupon for the inconvenience. I responded that I was not interested in being bought off for $20. I’m entitled to receive what their description said I would receive. I do like the gun. I took it to the range to try it and the gun is great. I made the naive assumption that Bud’s would make it right. I was wrong. I find the ethics of that sad. I have spent $1000’s of dollars at Bud’s. Yet, I don’t believe I’m entitled to any special treatment. All I asked was to receive what their description said I would receive. Bud’s did change their description after I brought this to their attention. Hmm, maybe I should get a $150 web consultant fee! ??
  

  Bud's Gun Shop.com

  Date: 11/21/2022

  We are very sorry to hear about the confusion with this listing. The firearm that was ordered was listed as a Red Dot Ready model. The description that we received for this model did mention a factory red dot optic stating that it would be a perfect companion for the range. Unfortunately, the model that was ordered does not come with that from the manufacturer. However, all of our items are priced based on our cost only, so the total cost for the firearm that was purchased was correct for the item that the customer received. That being said we do understand how the wording we received could have been misunderstood and offered the option to return the firearm for a refund if it had not been transferred or if it had not been fired, if transferred. We also offered a coupon for the inconvenience if the customer wished to keep the item as it was.

  P. H.

  Date: 11/21/2022

  When you read the myriad of Bud's responses it is NEVER their fault. THEY created and posted the wrong information; they refused to honor what they adrvertised. Yes, they offered a $20 coupon. That tells me all I need to know about their concern for their customers. Any ethical business would honor their ads unless it is obvious there is an error. Their wording, not SCCY's, said it included the red dot. Classic Bait and switch. I can understand errors can happen...everyone makes them. But to take no responsibility is very poor customer service.

• Review fromLarry S.

  Date: 11/18/2022

  I put a Bergara on layaway and have been making payments, I had the chance to shoot one this weekend and decided to stick with the Rem 700 SPS Tac, I sent in a request to change my order and was told the 20% I put down would not be refunded, and that if I wanted to change my order it would another 20% down. My response was I can understand the policy if I was just cancelling, that’s not the case, I am still trying to do business with you and give you money and all I ask is the 20% put down initially be credited to the Remington. I’ve yet to get a response, Customer is completely unsatisfactory. I will not do business or recommend to anyone.
  

  Bud's Gun Shop.com

  Date: 11/21/2022

  Our 90 day layaway program does require a 20% deposit to be placed for the item that is being placed on layaway. This deposit secures the firearm for the layaway order, which we do by securing and processing the firearm to ensure the availability of the firearm over the course of the layaway. In order to change the item on the layaway does involve cancelling the original item which we have invested time and money into securing for the order. For this reason, the 20% deposit to secure the original item would not carry over to a new item or be refunded if the order is changed or cancelled. This is reflected in our terms for the layaway program which states, "Items on a layaway cannot be changed once the 20% deposit has been received. If a layaway is cancelled prior to 90 days the 20% deposit will NOT be refunded."

• Review fromTed T.

  Date: 11/07/2022

  SHAME ON YOU BUDS !! It’s sad to post this but I’m left with no other options i have order multiple firearms thru Buds but this was my first custom one .. I ordered a custom Glock 19 with Burris red dot sight on it Amazing looking gun . BUT both mounting screws for the sight are stripped out the left one is cross threaded into the slide and missing the locking shim/washer , dead battery and completely out sight !! I have contacted them and pretty much was told too kick rocks because I accepted the transfer from my local dealer and did not look at the LITTLE TINY SCREWS ON THIS SIGHT !! Never again will buds get a dollar from me EVER !!!
  

  Bud's Gun Shop.com

  Date: 11/07/2022

  We are very sorry to hear about the issues with the firearm. Unfortunately, we are unable to take a return or offer a replacement on any new firearm once it has been transferred via the FFL because the firearm would be considered used at that point even if it has not been fired. However, every new firearm would come with a warranty from the manufacturer that would be able to assist with any repairs or parts should any defects be found after the transfer. This is listed in our returns information on our website and in the emails sent out when orders are shipped out: "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if un-fired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy)."

• Review fromRichard C

  Date: 10/28/2022

  Same experience previous review. They sent email on Tiasas $227.00 I instantly ordered but was told none available, put myself on wait list Sent email that they had 57,instantly ordered, again none available, talked with very nice customer service guy,said none in way before I got both emails, didn't know why they sent emails out. Today 3 weeks after first attempt to order,they have in stock, $170.00 Bucks more than add and won't honor price. Wish I could give zero stars.
  

  Bud's Gun Shop.com

  Date: 11/01/2022

  All of our inventory is priced based on our cost and our website updates automatically to reflect any changes in our inventory or pricing accordingly. When an item is added to the wish list we will send out email notifications to advise when the item comes in stock and is available for purchase. Unfortunately, in some cases, we may receive a very limited stock or have canceled orders that go back available for sale, which can mean items can go out of stock very quickly once notifications are sent out. We will continue to send out notifications for items that a customer has on their wish list as they become available. However, since new inventory may come in at different costs we cannot guarantee the price of an item that is out of stock will remain the same. In this case, it does appear that the item in question was previously available at a lower cost due to having inventory allowing us to offer that price. Once that sold out we had to wait until new inventory came in that did have a higher cost per unit which meant that we could no longer offer that same price. We apologize for any inconvenience and are happy to answer any further questions about our inventory or pricing.

• Review frommarietta b

  Date: 10/23/2022

  The store in Lexingtin where we shop is great. we had a very serious malfunction with a rifle that was purchased there and we had to take it back. They treated us with respect and checked the weapon on thier range. Needless to say they took this weapon back to send back to manufacturers. Thanks Josh for for helping us with this issue. The people that work at this store are knowledgable, professional and will answer your questions. Shop with confidence

• Review fromJoe A

  Date: 10/21/2022

  This is a terrible shop to buy your guns from, I purchased the Tisas PX9 they had a sale on recently, they made me wait eight days and then on the eighth day they called me to tell me they wanna see my drivers license before they send it to my FFL dealer,, how ridiculous is that? I told him it’s not up to them to determine my eligibility it’s up to the gun dealer. They stepped away out of their lane and I think it was just an excuse because they either oversold the gun or ran out of stock and was unable to ship it to me, never again. I bought the same gun for the same money from Tanners in Pennsylvania. Goodbye
  

  Bud's Gun Shop.com

  Date: 10/24/2022

  We apologize for any inconvenience. This order needed additional information in order to ship out due to the information for the physical address and billing address showing a different state than the FFL that was selected for the transfer of the firearm. This was done before the order went to our shipping department as it was paid with an electronic check and so it did take 5 business days for the funds to fully clear for the order to go to this step in processing. There are a few reasons that this order needed the additional review but this would be required for any handgun order as it is a federal requirement that handguns can only be transferred in your state of residence. So before shipping the firearm we needed to confirm residence in the state that the firearm would be shipped to. That way we can avoid processing and shipping as if that residency was not available the firearm would have to be returned. Unfortunately, we were unable to confirm that and the order was canceled.

• Review fromSteven O

  Date: 10/20/2022

  I’ve been a loyal customer for 10 years..I’ve spent thousands and referred several people and 3 Ffl dealers to them. Today I received a package that had an inaccurate web description.. I call and try to make my first ever return. After customer rep denied me I got the supervisor Andrew. He basically tells me to pound sand!!! So I them proceed to cancel the firearms I had ordered that still hadn’t been shipped yet. This brainiac cancels 1500 dollars of my sales instead of taking a small 50$ return of an item I received just hours earlier brand new never used with an inaccurate web description. If they treat decade old customers like that, how do you think they will treat you?
  

  Bud's Gun Shop.com

  Date: 10/24/2022

  We are very sorry to hear that you were not happy with the item you received. In regards to this order, we were not notified of any discrepancy with the item as it is listed. We were informed that after the laser was installed it was longer than the customer liked and that they no longer wanted the item. Unfortunately, we are unable to take a return on an accessory after it has been installed per our policies on our returns page: "Returns will NOT be accepted for any accessories that have been installed/mounted. Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues with / post installation." We did approve the request for order cancellation that the customer submitted after that. It was later reinstated at their request and is currently processing.

• Review fromDanny L

  Date: 10/18/2022

  I was looking through Buds Clearance items section and came upon a brand new 9mm P80 9MM Pistol 15R Black Threaded Barrel Night Sights for $125.55 plus tax. I placed the order and later to find out they cancelled it. The customer service rep told me this was a mistake in their pricing and would cancel my order. My thought was since this was in their clearance section they should have owned up to it and sold me the firearm. It was my first time shopping at Bud's and honestly left a bad taste in my mouth. I decided to give them a second chance and order a different firearm on sale and it's still showing processing after 5 days. Their prices are a lot better than most but I'm afraid their service lacks deeply. I believe this will be my last time shopping at Bud's and I'll stick to Palmetto State Armory.
  

  Bud's Gun Shop.com

  Date: 10/19/2022

  We apologize for any inconvenience regarding the pricing issue that was experienced. All of our items are priced automatically based on our cost so that we can ensure we are always providing the very best price we can based on our current inventory. Unfortunately, it is possible for an error to occur in the system which can cause an item to be priced incorrectly. It is rare for this to occur but in the event that it was we would ensure to notify the customer as soon as possible and we can offer a full refund or assist with updating the item on the order if they would prefer. I have also reviewed the more recent order and I do show that it is currently processing. This order was placed late Friday night so it began processing the following Monday. Currently, this order is on the 3rd business day of our advertised 3-7 business day processing time frame. We are working to ensure the order is processed and shipped out as quickly as possible but we are unable to provide a specific estimated ship date beyond our standard time frame.