Reviews

This profile includes reviews for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 West 156 Street Olathe, KS 66062

  
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  TAFS

  PO Box 872632 Kansas City, MO 64187-2632

  
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  TAFS

  PO Box 572632 Kansas City, MO 64157

  

Review Details

• Review fromCh G

  Date: 03/01/2024

  Title: Unpleasant Experience with TAFS Customer Service
  
  I recently had a disappointing experience with TAFS regarding their customer service. My encounter with their representatives left much to be desired, and I feel compelled to share my experience.
  Upon contacting TAFS to request a release letter, I encountered a significant lack of professionalism and customer care. The primary issue arose when they informed me that I couldn't receive my release letter until I provided additional documentation that was entirely unrelated to my Factoring account. This request seemed unreasonable and added unnecessary complexity to a straightforward process.
  To make matters worse, I received an email stating that my cancellation request did not comply with the terms of the Factoring Service Agreement. According to them, I failed to submit the request within the specified timeframe of 90 to 120 days before the expiration of the current term. My contract is set to be renewed in July 2024, and rather than addressing my concerns, they insisted on enforcing the terms strictly, refusing to allow any flexibility.
  During my interaction with TAFS, they not only demonstrated a lack of professionalism but also refused to allow me to speak with my Factoring Servicing Manager. This added an additional layer of frustration and hindered any attempts to resolve the issue amicably.
  To make matters worse, despite having worked with several companies, I have yet to receive payment as of the current date. This not only raises concerns about their customer service but also the efficiency of their overall operations.
  In summary, my experience with TAFS has been marred by poor customer service, unreasonable demands, and a lack of willingness to address genuine concerns. I hope that by sharing my experience, others may be better informed when considering their services.
  
  

  TAFS

  Date: 08/15/2024

  TAFS management reached out to resolve this and the carrier indicated they would remove this review on 3-4-24, This was resolved, but the review was not removed.

• Review fromSeema A

  Date: 02/26/2024

  We work with Tafs’s last 2 years and MS.Ingrith is the best best person she always help us and she always there whenever we need help.She’s the best person .
  

  TAFS

  Date: 02/27/2024

  Thank you for the five star review Seema! We are glad Ingrith has been able to help, and we hope to help you grow even more in the future!

• Review fromChristopher H

  Date: 02/23/2024

  Sales rep fully aware I was brand new to the industry and had no mentors, he preyed on me and got me under contract. That sales rep Kyle Marriot was fired for being a greasy salesman, they know he hosed me and won't terminate my contract. Worst company ever, will not ever do what's right only what helps them survive. You only have a 30 day window per year to cancel or they screw you and renew your contract without sending you anything making you aware it has been renewed. They also filed a UCC1 with state of WI, this is typically used when you have a loan. UCC1 definition "A UCC-Uniform Commercial Code-1 statement is a legal notice filed by creditors to publicly declare their rights to potentially obtain the personal properties of debtors who default on business loans they extend. " EXPLAIN WHY A COMPANY PAYING ME FILES THIS? BECAUSE THEY WANT TO TAKE YOU FOR EVERYTHING THEY CAN IF YOU BREACH THEIR **** CONTRACT.
  They also reached out to a carrier without notifying me sending them a NOA the day after I sent an email to cancel my contract. Not coincidence, they are malicious and will never do what's right only what allows them to survive another year, DISGUISTING.
  

  TAFS

  Date: 03/01/2024

  Hello Chris, team members have spoken to you to get you set up, and managers have listened to previous phone calls and done a full review. All factoring companies file UCC's, as part of the contract. You are currently under contract with TAFS and we are happy to factor your invoices until properly terminated. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Thank you.

• Review fromMartin D

  Date: 01/18/2024

  This are worst people in the face of the earth "they'll put lean on your company first change they get be careful don't even try it bunch of liers" especially that so call juanito"
  

  TAFS

  Date: 02/27/2024

  Hello, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call Client Services at 913-393-6110, option 3. Thank you.

• Review fromKenney S

  Date: 12/18/2023

  I'VE FOLLOWED ALL PROCEDURES,SUBMITTED REQUEST NOT TO RENEW IN 2024 MY CONTRACT IS UP HAD TO DO ALL FOOT WORK TO CLOSE OUT PROCESSED LOADS. BUT THEY DON'T ALLOW BUYOUTS .I CAN'T FIND ANYONE TO ASSIST! SIGNED AN SUBMITTED AUTHORIZING NEW COMPANY AS MY FACTORING COMPANY, AND THEY WON'T REPLY TOO THEM NOR ME, I WAS TOLD CLIENT MANAGERS GO ON RENEW MY CONTRACT AN ALL MY PROBLEMS WILL BE SOLVED. BY ALL MEANS I WON'T REFER THIS TOO ANY CO THEY WILL HAVE YOUR COMPANY IN FINANCIAL BANKRUPTCY, CALLED TODAY AND WAS TOLD ALL TRANSITIONS ARE BY EMAIL, BUT NO RESPONCE . THEIR WERE (20 INSTANCESES OF FELLOW FRIENDS HAD SAME SITUATION,RESULTED IN DOING LOADS UNDER TABLE FPR LESS JUST TOO PAY THERE BILLS
  

  TAFS

  Date: 12/19/2023

  Hello Kenneth, our team has responded to your request and the other factoring company regarding the buyout today (12/19/23), but we still need your signed authorization form to move forward with communication and the buyout process (this needs to be send to [email protected], and as of 3:00 pm CT on 12/19/23 it has not been received). Please complete the form so we can move forward. TAFS does execute buyouts and your contract was properly expired so there will be no renewal. Thank you.

• Review fromIdalexis F

  Date: 11/06/2023

  I received a message about a load that TAFS has not been able to get paid because the broker is not answering their emails. I called the broker and they were missing one of the BOL's and I quickly reached out to the receiver and sent back the missing BOL to the broker. It hasn't even been more than 60 days and TAFS is charging me back the full amount because the broker is not answering their emails??? but I was able to speak with the broker over the phone and everything, this people do not go above and beyond they do not care about their costumers and I thought that my contract states that it needs to pass 120 days to get a charge back why am I getting it 60 days after???
  

  TAFS

  Date: 02/27/2024

  Hello, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call Client Services at 913-393-6110, option 3. Thank you.

• Review fromTerry A

  Date: 11/01/2023

  I am extremely disappointed with the factoring company's lack of cooperation and their failure to release my UCC filing (Uniform Commercial Code). From the beginning, I had high hopes for a smooth and efficient experience. However, it quickly became apparent that this factoring company's commitment to customer service was severely lacking.
  Despite numerous attempts to communicate with them and resolve the issue, they have shown no willingness to address my concerns. The main issue lies in their refusal to release my UCC. This document is crucial for my business operations and financial stability. It is disheartening to see a company that claims to support small businesses act so irresponsibly and hinder my ability to conduct business effectively. Furthermore, the factoring company's lack of transparency and communication exacerbates the frustration. They have consistently failed to provide a satisfactory explanation for the delay in releasing my UCC, leaving me feeling completely in the dark about the status of my request.
  I strongly advise against working with this factoring company. Their uncooperative attitude, failure to release important documentation, and lack of communication are all red flags that indicate a disregard for their customers' needs. Seek alternative options that prioritize professionalism, reliability, and a commitment to customer service.
  

  TAFS

  Date: 11/28/2023

  TAFS spoke to the carrier and was able to come to a solution for both parties. TAFS commitment to customer service has never been stronger. We only succeed when our clients do. Thank you.

• Review fromLeroy G

  Date: 11/01/2023

  One of the finance managers did reach out to me and address why i was charge extra for a invoice. Basically she was covering the mistake with out sending me any supporting documents . I asked why do TAFS charge people who signed up 17% for a chargeback? Also charge me a gas card that i cant use because TAFS AND I know its no gas station in the 100 mile radius of my zip code that takes that gas card. There answer is you shouldn’t of signed up. But we both did the research 2 days after i received the cards. So basically TAFS is going to charge me anyway instead of letting me out of that fuel commitment. There business practices is UNETHICAL and when you complain the client services will say that ALL FACTORING companies do the same as TAFS! Thats a straight LIE!

• Review fromLEROY G

  Date: 10/26/2023

  TAFS has SHADY BUSINESS PRACTICES. TQL SUBMITTED A CLAIM FOR $1728 SHOWING ALL 4 INVOICES # WHICH TOTAL TO $1728. THE EXECUTIVE SFROM TAFS ACCOUNTING INVOICE SHOWING A TOTAL OF $2000. WHEN I SEND TAFS THE EMAIIL SHOWING THAT ONE IF THE INVOICE TOTAL WAS $228. BUT TAFS HAS THE SAME INVOICE SHOWING $500, AND CLAIMING THAT IS WHAT TQL SENT. THIS HAS SAME INVOICE # BUT TAFS HAS A HIGHER PRICE.
  TAFS HAS A PRACTICE OF CHARGE YOU A FEE FOR CHARGE BACKS. THIS FACTORING COMPANY HAS A BAD REPUTATION AND ITS DRIVING ME OUT OF BUSINESS.
  

  TAFS

  Date: 10/30/2023

  Hello Leroy, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Thank you.

• Review fromKeith F

  Date: 09/21/2023

  This is by far the worst company I've ever worked with. They lock you in a year contract and then it takes forever to get paid. You might as well wait for the broker to pay you. Then when your sick of them and ask how to have your UCC filing canceled they say you need to read your contract. I'm getting a lawyer and getting out as soon as I can.
  

  TAFS

  Date: 10/05/2023

  Hello Keith, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Thank you.