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Business Profile

Extended Warranty Contract Service Companies

Service Net part of AIG
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    ******** ******* ** *** *** *** *** ********* **** **** *********** ****** ******* **** *****

    I "disagree" with the decision regarding the amount that was sent to me. The job was $700 and I got $500. I would like for the company to pay what they said they would pay me. I'm very disappointed with them. 



    Regards,



    ******** **********

    ars old and now without my $700. I spoke to 1 agent that said with the bill they will only give me $500 and then I called again and the other agent said they will give me $350. I don't understand this. Why are they playing this game, causing me so much stress! My ******** called and spoke with a manager and they told her nothing is being sent out without the DETAIL bill. She was so upset she had chest pains. I am on a fixed income and need this money that I was promised. Please can you help me!! They are continuing to take my money and I had a problem and now they don't want to pay me. I am asking for your help. Please!!! I contacted the Plumbing Company and they said this is what I give all my customers and I am getting punished for using that Plumbing Company. Its not right what they are doing. I don't know if I'm being scammed! I'm very upset about this. Plumber says they gave us an Invoice and that should be sufficient enough. I also paid $55 to open the claim, paid to American.

    Business Response

    Date: 12/15/2022

    We submit this letter in response to the complaint that was filed by Mrs. ******** ********** with The Better Business Bureau, Inc. requesting to have her shower valve repaired.
    We have completed our investigation of the concerns that were expressed by Mrs. ********** and our response was sent directly to her on December 15, 2022, via email.
    Should you have any questions or require additional information, please contact the undersigned and reference our file number ***********

    Business Response

    Date: 01/17/2023

    We submit this letter in response to the follow-up complaint that was filed by Mrs.  ******** ********** with The Better Business Bureau, Inc. requesting an  additional reimbursement under her Plan. 

    We have completed our investigation of the concerns that were expressed by Mrs.  ********** and our response was sent directly to her on January 13, 2023, via  email. 


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