Extended Warranty Contract Service Companies
Service Net part of AIG
Complaints
Customer Complaints Summary
- 87 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My HVAC system broke on Dec 20 before an extremely cold snap hit, called into ARW and filed a claim cost was $55, I called a contractor for repair and after the repair I submitted the invoice to ARW, ARW sent an email asking for additional information on how the HVAC system broke and I went back to the Contractor for answers and sent the form over to her. She did not know why the system broke but she added in the report that it could also be because of the cold weather. ARW fully denied my claim based on this report as though I intentionally did damage to my HVAC which is not or was the case. The unit broke from total Mechanical Failure as all machines do but and I explained this to ARW but they are sticking with their guns and will not process my claim and as they said it is FULLY DENIED. No point in having homeowners Insurance if that is the case, I am a Senior citizen living on a fixed income and I assumed my Insurance Coverage with ARW would get me through times like this, this company is a SCAM and has duped a lot of its customers and I am one of them now
Business Response
Date: 01/23/2023
We submit this letter in response to the complaint that was filed by Mr. ******
***** with The Better Business Bureau, Inc. requesting to contest his denial and
cancel his Plan.
We have completed our investigation of the concerns that were expressed by Mr.
***** and our response was sent directly to him on January 19, 2023, via email.
Should you have any questions or require additional information, please contact
the undersigned and reference our file number **********.Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not refunded me for the warranty I purchased under false pretenses.
Regards,
***** ********Business Response
Date: 01/23/2023
Please accept this response to the above referenced complaint that was filed by the
Complainant with the Better Business Bureau, Inc. against NUFIC.
We have completed our investigation of the concerns that were expressed by
the Complainant in the complaint, and our response was sent directly to
the Complainant on January 19, 2023, via email.
Thank you for the opportunity to respond to the complaint. Please contact me with any
additional questions regarding the above.
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