Extended Warranty Contract Service Companies
Service Net part of AIG
Complaints
Customer Complaints Summary
- 87 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ************If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.at a joke and ripoff the warranty is. It says on the warranty worry free depend on us to provide reliable repair or replacement solutions. I would like a warranty refund and fridge replacement as I feel like I have been pretty much deceived on this warranty. Whirlpool should not put there name on the warranty as they have nothing to do with it. You can complain to the warranty customer agent but it does zero good...the wait times to get hold of an agent can take over an hour if you have an issue....Should have bought another brand.
Business Response
Date: 05/19/2023
Please find attached a copy of the response that was submitted on April 12, 2023, via email. As well as confirmation of the submission.Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********Not really rejecting the response. Payment was made to me for this. What I'm not understanding is that this company is still using TV ads that show dame day service on a weekend. However, their contract states differently. I'm an older person that has a harder time reading through all the paperwork. I went with the company partly because of the TV ad that showed same day service on a weekend for a water issue. My issue was a furnace in the winter in Michigan which is much more detrimental to my health than water issues would be. Certainly I'm not the only person to go with this company based on their false misleading TV commercials. These ads need to be changed to reflect how they actually operate or be discontinued altogether. Seems very fraudulent to me. But I have received the money I was owed.
s in good condition for the winter. However, we had a harsh spell of really cold weather. The repairman was paid by me and then sent a copy of the bill to the warranty co. so that I could be reimbursed. They have sent the bill back refusing to pay until more documentation is provided. The repairman noted that a limit switch was bent and needed replaced. Now that co, now wants to know exactly how this got bent. I don't have any idea and don't feel we should have to come up with any more details for them. I feel the furnace needed replacement parts due to normal wear and tear and the harsh temperatures. I will not be purchasing any warranties in the future. This is the 2nd company that has done this to me. They should have something noted in their files for false advertising. And when dealing with MI customers there should always be a furnace person available. I feel this co. is crooked. If need be, you should be able to get copies of the phone calls as they say they are recorded.
Sincerely,
******* ****Business Response
Date: 04/06/2023
April 6, 2023
****** ******** ******* ****
*** ** *** ******
*********** ** ************* ************* ******* ****
******** *** ************** ****
******** **** ***************
***** **** ******** *** ********
*** **** **** ********
*** **** **** ******Dear Sir or Madam:
We submit this letter in response to the complaint that was filed by Ms. Delores Pace with the Better Business Bureau, Inc. We have completed our investigation of the concerns that were expressed by *** **** and our response was sent directly to her on April 6, 2023, via email.
Should you have any questions or require additional information, please contact the undersigned.
Sincerely,
****** ********Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I hereby reject AIG's response and actions as unsatisfactory!
I henceforth further request that AIG addresses the problem by means of
substantive action that bore fruit to the problem's solution, rather than
appetitive emails or letters promising such.
What AIG has done so far, amounts to no more than damage control techniques
and public relation appeases. It emailed me asking that I troubleshoot the
issue by the telephone with a technician that I never am able to reach due to
the backlog of calls and shortage of attendant technicians made available to
such an end. Moreover, there is nothing that can be done through the system’s
programming that I have not yet done through the instructions from the manufacturer.
As to AIG’s procedures so far, this is a crude and ineffective way of
deflecting blame and downplaying service by means of pacifying letters and superficial
attendance to repairs. This discourages consumers
from pursuing their rights and minimizes costs to AIG, thus
increasing its gains at the cost of poor service to consumers.
I hereby request what I had all-along done, that this contract is
cancelled and that I am fully refunded of my original premium payment to same
account immediately!
**** * ******Business Response
Date: 03/17/2023
We submit this letter in response to the complaint that was filed by **** ***** with
the Better Business Bureau, Inc. regarding a Whirlpool Service Plan.
We have completed our investigation of the concerns that were expressed by ***
***** and our response was sent directly to him on, via email on March 16, 2023.
Should you have any questions or require additional information, please contact the
undersignedBusiness Response
Date: 03/27/2023
We submit this letter in response to the follow up complaint that was filed by **** ***** with the Better Business Bureau, Inc. regarding a ********* ******* *****
We have completed our investigation of the concerns that were expressed by *** ***** and our response was sent directly to him on, via email on March 24, 2023.
Should you have any questions or require additional information, please contact the undersigned.
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