Extended Warranty Contract Service Companies
Service Net part of AIG
Complaints
Customer Complaints Summary
- 87 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** * **** ************If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Now Sharper Service says they are not allowed to service Dishwashers out of
The original manufacturer warranty. Ok thrn why are we always set up with them. They have rejected our service tickets and sent back to Whirlpool. Whirlpool has not contacted us to direct us to another that can repair our dishwasher. We need a refund from Whirlpool/Kitchenaid so we can buy sn extended warranty from another company so we can get our dishwasher serviced when needed. No one answers the phone! *************** The website ************* is confusing too! It’s nuts.
Business Response
Date: 10/30/2023
We submit this letter in response to the complaint that was filed by ***** *** ****
********* with the Better Business Bureau, Inc.
We have completed our investigation of the concerns that were expressed by ***
*** **** ********* and our response was sent directly to them on October 27,
2023, via email.
Should you have any questions or require additional information, please contact the
undersigned.Initial Complaint
Date:08/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** ***********If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Business Response
Date: 08/28/2023
We submit this letter in response to the complaint that was filed by ******** ******** with the Better Business Bureau, Inc. regarding her claim under a Whirlpool Service Plan. We have completed our investigation of the concerns that were expressed by *** ******** and our response was sent directly to her on August 24, 2023, via email. Should you have any questions or require additional information, please contact the undersigned.Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have an extended warranty on my Maytag washer. Washer has been out of service for almost 3 months. Service company tech showed up in May and indicated that parts are to be ordered. He showed up again in a couple of weeks and discovered that he damaged the drum while taking it out. He ordered that part and indicated that it is on a back order. It is already August and AIG is refusing to replaced the machine and yet my washing machine is still out of order.
Type: Washer
Maker: Maytag
Model: ********* *Serial Number: *********Business Response
Date: 08/17/2023
From: ***** **** * ********************
Date: Thu, Aug 17, 2023 at 12:28 PM
Subject: COMPLAINT RESPONSE: ***** ***** - BBB FILE NO. ******** - OUR FILE NO. **********
To: **************************** ******************************* ******************** **********************
Cc: BBB Louisville KY ********************* *********************** *************************Good Afternoon:
Attached, please find our response to the subject complaint that was filed by *** ***** ***** with the Better Business Bureau.Should you have any questions or require additional information, please do not hesitate to contact me.
Sincerely,
**** ****
Analyst - Consumer Complaints
American International Group, Inc. (AIG)
28 Liberty Street, 22nd Floor
New York, NY 10005-1445
Tel. 212 458 7042
****************** * ***********
Initial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AIG is a company that seek to defraud customers of other companies. I have my home appliances through Whirlpool. So, I received an email in June, stating that I would loose coverage on my oven and dishwasher if I didn't renew those services. I decided to renew my services on June 17th. The payment amount of 579.41 was taken out my account on June 20th. It wasn't until July 3, 2023, when Whirlpool emailed me stating that I had purchased coverage for my dishwasher and oven twice. In order for me to receive a refund I had to call the number that was provided to do so. When I called Whirlpool, I was informed that the other account that was associated with the 579.41 balance wasn't through them it was through AIG. I was told that I had to contact them if I wanted to cancel that particular coverage. Before all this I had never heard of AIG. Also, the email I received about renewing my appliances I thought it was through Whirlpool. I had no knowledge of this company or what they were even about. I called this company on July 7, 2023, to initiate a cancellation for those services so I can get my refund. During this time I also left a message related to this issue as well. When I finally got through to a representative they stated that those services were cancelled and I should be receiving a refund within the next week or so. I emailed a representative who have contacted me about my account before to ask where my refund was. She sent me an email that had the date 7/21/23 attached to it and the email read "processed refund amount of $579.41 by credit card". I sent that email on July 30. The dates from the previous email and the current time is not adding up. It will be two weeks since the funds where supposed to be refunded to my account. If the date of 7/21/23 is correct. It doesn't take that long for something to post into my account. I don't believe anything this company says. I just would like what's due back to me. They owe me $579.41. Terrible company.Business Response
Date: 08/21/2023
Please see attached response.Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: A longer term does not mean it is the "best value" alone. A "best value" would indicate the cost per unit (years in this case) is lower the more you purchase. That is not true in this case.
Sincerely,
******* ******Business Response
Date: 08/08/2023
We submit this letter in response to the complaint that was filed by ******* ******
with the Better Business Bureau, Inc. regarding his inquiry into an extended
warranty plan for his Whirlpool appliances.
We have completed our investigation of the concerns that were expressed by ***
****** and our response was sent directly to him on July 24, 2023, via email.
Should you have any questions or require additional information, please contact the
undersigned.Initial Complaint
Date:07/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** * **********If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Business Response
Date: 07/20/2023
Please see attached.
Initial Complaint
Date:04/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:the new door came in and when the repair person opened to install (5/18/23) it was damaged so they had to order another door. I certainly hope this will not take 5-6 months to get resolved as before as I have a refrigerator door that is not working properly and has not been since December of 2022
nformation/update. She said someone from VIA would call be that day to update me and asked me to wait until 4/28 for a resolution. No-one from Via called and to date (4/28) I have no calls and no resolution on a refrigerator door that is not working properly and has not since December of 2022. I will also file a complaint against Via - the repair company. At this point I would prefer a new refrigerator.
Sincerely,
******* ********Business Response
Date: 05/18/2023
Please see attached.Business Response
Date: 05/25/2023
Please see attached.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.