Auto Rentals and Leasing
ACE Rent A CarHeadquarters
Reviews
This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 291 Customer Reviews
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Review fromJordany R
Date: 08/03/2024
******* and *** held it down, they the real mvp. Great and fast service.
ACE Rent A Car
Date: 08/06/2024
Greetings Jordany,
I appreciate your positive feedback about our ********, JFK team. ******* and *** will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.Thank you
Review fromKatelynn A
Date: 08/03/2024
****** and *** gave us the best service and was very kind. They helped us get the best car for our trip and made sure that we did everything correctlyACE Rent A Car
Date: 08/06/2024
Hi ********, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful ****** and *** did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations.
Thank you
Review fromJay H
Date: 08/03/2024
Excellent car rental establishment. Quick easy and affordable. Great staff! ******* was amazing to work with and upgraded me to a vehicle I really enjoyed driving. Excellent customer service. 100% renting from.l this establishment on all my future rentals.ACE Rent A Car
Date: 08/06/2024
Hi ***, I am happy to hear that your rental experience in ******** was great and affordable. I love to hear how wonderful ******* did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations.
Thank you
Review fromPetagaye F
Date: 08/01/2024
DO NOT RENT FROM THESE PEOPLE!This is the worst car service ever, and they are thieves! I rented and returned their vehicle over a month ago, and I have yet to receive my deposit back. Every call, message, and voicemail goes unanswered. The reservation team is incredibly rude. One lady even hung up on me, and ******** (not sure if thats spelled correctly) is another rude representative. Dont let them fool you.From what I can see, they only care about making money. Once a customer has an issue, they are rude and dismissive. I still havent received a callback from the lady in the ********* department after 30 days!I was skeptical when renting the vehicle and should have trusted my intuition. This is very unfair. They keep telling me to wait 5-7 business days, give it a week, or sometimes up to 30 days, but nothing happens, and no one is able to help.******** claimed she would give me an authorization code to provide to the bank, but its the same number theyve given me for weeks now, and the bank says they dont see anything.Listen, dont rent from them. I will get my money back, but dont put yourself through this foolishness.ACE Rent A Car
Date: 08/02/2024
Good Afternoon Peta, Thank you for bringing up your concern with the customer service you received so that this may be addressed directly. I have been unable to locate your rental to investigate further regarding your deposit, if you would like this reviewed further please email ************************************* with your booking information. I hope we will be able to assist you on your future rental needs.
Thank you
Review fromLatara K
Date: 07/31/2024
Fraud. I got into a car accident in one of there vehicles. Unfortunately the third pet insurance I thought I got through Priceline did not go through, and my insurance stated rental coverage was an add on, they also told me I dont get their insurance that what I paid extra for was for tires and windshield reimbursement/protection. I let them know the car was not drivable, also let them know everything about the accident and talk to them then entire time until I dropped the car off. I was still charged $136 per day for a car that was not drivable. I drove a car that was too dangerous to drive (brake line broke) 3hours away so I could drop it off and not continue to be charged. I paid $101 dollars for new tires because one was blown and the other had a bubble. They told me all I would have to do was pay their insurances deductible and everything would be ok. I paid their deductible of $500 , $300 of the deposit and $200 debit on 05/27/2024 when returning the vehicle. They turned around on 7/25/2024 and tried to file a claim on my insurance. Stated they never had contact with me and the car showed up with damages and I couldnt be reached. Luckily I saved the inspection email of the day I dropped off the car, and the pictures match my bank statement of the other portion of the deductible I paid when I arrived at the office. My insurance company will be turning down their claim since I gave them all of the documentation proving it was fraud. I am currently dealing with a lawsuit lawyer for punitive damages because this was an international act of trying to defraud my insurance company and hurt me. I am glad I recorded my conversation with the manager when signing the paper work for the damages. We will also be reaching out to police officers to receive ACE surveillance of me dropping of the car and signing the documentation. I learned a valuable ****** in all this , double check your insurance and record everything.ACE Rent A Car
Date: 08/01/2024
Hello ******,
Thank you for writing to us regarding your rental in ********** and the damage claim. Unfortunately, once a damage claim is opened there is nothing ACE is able to do and it does need to be handled through insurance and the location. As legal action has been taken, no further communication with ACE can take place.
Thank you
Review fromEduard N
Date: 07/27/2024
*** and ******* are very good and fast , thanks for great serviceACE Rent A Car
Date: 07/29/2024
Greetings ******,
I appreciate your positive feedback about our New York team. *** and ******* will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.Thank you,
ACE Customer Care
Review fromJamese V
Date: 07/24/2024
****** and ***** at the desk, provided me with quick and efficient help. I was even able to choose between three different car options which has never happened with other rental companies. They explained the whole process from A-Z giving me peace of mind and no surprises on the contract. I look forward to renting again in the future. Thank youACE Rent A Car
Date: 07/25/2024
**********************,
I appreciate your positive feedback about our New York team. ****** and ***** will be thrilled to hear about the great experience they provided you with and the selection of vehicles. I look forward to seeing you again soon.Review fromLinden P
Date: 07/24/2024
****** and ******* was excellent at their job well professionalACE Rent A Car
Date: 07/25/2024
Greetings Linden,
I appreciate your positive feedback about our New York team. ****** and ******* will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.Review fromJennifer E
Date: 07/23/2024
What a wonderful experience to rent a car from your location I was greeted with a warm smile, and the customer service was an A+. Thank you to ****** and *** for being so patient and answering all my concerns, will definitely be renting from here again.ACE Rent A Car
Date: 07/24/2024
Hi ********, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful ****** and *** did in helping you. I look forward to assisting you on future rentals whether in ******** or one of our many other locations. If youre not an ACE member already, I recommend signing up for free at *********************************************** to earn points on rentals that you can use toward future trips.
Thank you,
ACE Customer Care
Review fromBre S
Date: 07/16/2024
********** was very kind and helpful with my rental. Service was quick and easy.ACE Rent A Car
Date: 07/17/2024
Greetings Bre,
I appreciate your positive feedback about our Newark team. *** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.
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