Reviews

This profile includes reviews for The RV Factory's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The RV Factory

  2503 Marina Dr. Elkhart, IN 46514

  
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  The RV Factory

  3504 Henke St Elkhart, IN 46514

  

Review Details

• Review fromMitchell S

  Date: 05/21/2025

  Good morning. My name is ***** *****. We purchased a 2021 Luxe on consignment at the first of 2024. We arte satisfied with the service that we received from the fellas in the shop. We where assured that the coach had been inspected and that everything was in order. We took a long trip last fall. When we arrived back home I was cleaning the coach and noticed the middle band of tread was completely gone from the front tire on the door side. This left a 4 inch exposed tire base. When I had Mock Tire in Pfafftown NC replace the camper tires I was shown 3 different brands of tires that they had taken off of the camper. They were all in bad shape. Thank goodness we were not in a accident because of this, we could have been injured or even more tragic, killed. This in my opinion is negligence on the part of the RV Factory. If they were to say that they were not aware of this, it would speak even more volumes about this. We are really happy with the camper and think it is a well built unit, however. ***** *****

• Review fromCraig D

  Date: 03/28/2025

  07.15.2024: Did the tour of several companies with **** being the last tour. The difference in quality with a Luxe product and what your money is buying is over the top. Do yourself a favor and take a look at Luxe, I believe you will see what we saw, a HUGE difference and well worth our hard earned money. The attention and follow up by *******, our factor **** was excellent. 03.28.2025 update: WE just spent the week at **** as we picked up our coach - the entire team was amazing as they helped us through all aspects of the coach and fixed (all minor) items that we noticed during the week. Special shout out to **** **** ****** ***** **** (and I probably forgot a few that helped us) and the entire team at **** as they are 10+++. **** you should be proud of all your team as they represent the **** brand and quality everyday.

• Review fromCol D

  Date: 01/27/2025

  We toured the factory and the showroom. ******* was very informative. They are 1st class all the way! Many floor plan options to choose from. You can make it your own with all the options there are. The factory tour is great! you can see each step in the process of making your Luxe. We hope to be living in one of these in the not so distant future!

• Review fromChristopher G

  Date: 01/15/2025

  This is a true customer focused company. ********************** takes pride in not just the building process but customer service even after the purchase. We had a blow out on our trailer, and I made an appointment with the ** **** as these trailers are a custom build so we didn't want just anyone trying to fix the skirting. A winter weather system delayed us by a day and I called **** to notify him and not only was he understanding but stated be safe we will get you in. What other trailer builder is understanding on you missing an appointment, they usually make you get another date.The whole staff is happy, pleasant and concerning on insuring you are pleased with your trailer. On the trip here my toilet valve started to leak, I talked to the ******* ***** and right away he was on the horn to get Dometic out to fix it while it was in the shop. While you are there everyone you see asks is there anything you need and want you to be satisfied.This is a truly customer focused company and show it in their team and not just lip service. This is our 4th trailer, and I have never gotten this service from a dealer let alone the *************** will be truly welcomed at the RV Factory and love your Luxe. We have only had a couple issues with our 2022 but they were rv components manufactured by different companies ( Heater and In Command) nothing on the quality on craftmanship by the RV Factory

• Review fromLola M

  Date: 09/24/2024

  They go above and beyond. We are just leaving the facility after having a kitchen remodeled. We are the second owners of a 2023 45FB Toyhauler. We came up with a design in the space unlike any other and they were wonderful to work with us to make it our own. We highly recommend the Luxe brand and The RV Factory. We love our fifth wheel.

• Review fromBo S

  Date: 09/01/2024

  Everything about Luxe Fifth Wheels spells class. Including **** We had a great tour at the factory. *** answered every question we had. She is a wealth of knowledge and a great asset for the company. We will definitely be dealing with *** again soon. Thanks for the time, tour and willingness to answer questions.

• Review fromTracy G

  Date: 08/18/2024

  Remarkable customer care. Goes above and beyond. ******* was impressively , professional and personable. She answered all of the questions we had even regarding the suspension. She knows these RVs inside and out. The company is extremely fortunate to have her representing them. She makes for a great impression for the company overall. We thoroughly enjoyed spending time with her going over plans and ideas!!
  

  The RV Factory

  Date: 08/19/2024

  Thanks for your review! We feel strongly that our factory-direct approach to RV manufacturing has a leg up over the dealership model because of factory representatives like Kristen, who are experts on our brand. Her in-depth knowledge and commitment to ensuring you have all the information you need are exactly why we believe in the power of our factory-direct model. We're glad she made such a positive impact on your experience, and we look forward to helping you find the perfect RV when you're ready!

• Review fromCheryl A

  Date: 08/07/2024

  ******* was very knowledgeable and took the time with us.We were very impressed and makes us very excited to make a move forward with our forever home.
  

  The RV Factory

  Date: 08/09/2024

  Thank you so much for your 5-star review! We're thrilled to hear that you had such a positive experience working with ******* and that you're excited about moving forward with your forever home.
  As a factory direct builder of luxury fifth wheels, we truly value the opportunity to work directly with customers like you. This direct relationship allows us to gather invaluable feedback from the end users of our products, ensuring that we continue to meet and exceed your expectations.
  There's a significant difference between our factory direct model and the dealership model used by other RV brands. We firmly believe that our approach is better across the board, offering a more personalized, efficient, and transparent experience. We're looking forward to continuing this journey with you and helping you create the perfect luxury fifth wheel!

• Review fromBill C

  Date: 07/29/2024

  We visited the Luxe factory in ******* in July 2024. We are recently retired full-timers. W received a tour with ****, VP of Operations. We had recently purchased a used 2021 Elite 42-RL via a private transaction. It didn't matter that we were not the original owners, as we were treated as if we were. We learned a lot about their processes and materials. We had a few repairs completed by their Certified RV Repair shop (*****/*******/*****) adjacent to the Luxe factory coupled with some upgrades such as larger outdoor TV, upgraded full gas oven, couch end tables, etc., that the RV Factory completed. We returned to Certified RV Repair 2 weeks later for an unplanned adjustment to their previous repair (awning lights) and a previously ordered kitchen extender arrived, so we had it installed. Our planned travels took us back to the ******* area... so wasn't an issue. The work was completed as requested and on time. The entire staff from both buildings were personable, informative, and easy to talk to / work with. Despite our arriving during their typical summer employee vacation period and a company-wide inventory... they listened to our requests and made genuine efforts to meet them while meeting our agreed to schedule. It's now 2 weeks later, and everything works fine. Our overall experience was very good.

• Review fromKevin P

  Date: 02/01/2024

  Purchased a 2022 Luxe 48FB. If you are in the market for a luxury 5th wheel I would highly recommend ****! The product speaks for itself but its the people that make the company and that persists beyond the initial purchase and delivery. ******************* and his team made the process as painless (not pain free) as possible and ALWAYS make things right with the customer at all steps of the build, delivery, and post purchase issues. We considered other manufacturers but are very happy we made the choice to join the Luxe Family of owners.