Reviews
This profile includes reviews for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 43 Customer Reviews
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Review fromLacey C
Date: 06/29/2023
I have used a variety of systems in my professional career including Workday, Paycom, ADP, etc etc. Paylocity surpasses them all.and for the price! Everything about Paylocity is intuitive. The best part about Paylocity, though, is the outstanding support. My account management team is top notch.I can send an email and within the day, I have a response, if not a resolution. They make taxes so stupid easy! They also do same day ACH for any off cycle employees that need to be paid. I dont have enough good things to say about this company.Review fromByron B
Date: 05/26/2023
Awful doesnt even begin to describe the misery of the Paylocity product and offerings.
Paylocity Corporation
Date: 05/30/2023
Hello, can the client please provide more details and a client name?Review fromClifford W
Date: 05/04/2023
I am a current client of theirs and if I wasn't already so many hours into setting them up I would leave. I wish we had stayed with ADP or even Paychex. I have a small company of 18 employees. We are in a situation where one Paylocity employee needs to call each other to see how to do something, but they apparently they cannot call each other. The only way they have to contact each other is via "teams." Not only that, there is no direct way for me to contact a specific person either. I was told to dial the 888 number and just wait. I just sat on hold for 17 minutes before having to hang up to work. Tried again a couple days later and this time waited 22 minutes before having to give up. They are the single most frustrating company I have ever had to deal with and my staff needs to be paid. I made a bad mistake coming over to them.Paylocity Corporation
Date: 05/05/2023
Thank you, I will follow up with leadership on thisReview fromCarolyn G
Date: 05/04/2023
I am not using this daily in accounting however, as an employee navigating my payroll has been efficient and easy. I can get a bit flustered with new systems, but Paylocity has been working for me.Review fromAharon P
Date: 04/25/2023
The school I work for used Paylocity for one year then moved on to ADP. I am applying for a mortgage and needed my payment information from 2021. Paylocity refuses to allow me to access my information saying that a verified person from my company is the only one who can access that information IF they pay another large feed.Paylocity is actively preventing me from becoming home owner because they want more money from the school I work for.Review fromAlex P.
Date: 04/06/2023
Paylocity has been a complete disaster for our firm from it's inception.Their software is non-functional, and their staff are incapable of resolution.We are unable to reach a competent 'Account Rep' who has the ability to do anything other than 'put in a ticket' (at their own company?)They have not been able to track time off of any kind even when accurately put into their system. Their software has repeatedly paid out incorrect amounts to our staff, and they refuse to acknowledge any wrongdoing on their part. They have withheld incorrect tax amounts. They have no way to extract our employee records and *will not speak to employees* who wish to resolve these errors.A comedy of incompetence.Paylocity Corporation
Date: 04/11/2023
Thank you, we will research and provide resolution. Thanks.Paylocity Corporation
Date: 04/11/2023
Thank you, we will research and provide resolution. Thanks.Alex P.
Date: 04/11/2023
You've had 4 month to 'provide resolutionAlex P.
Date: 12/31/2023
STILL not resolved.Review fromnatalie s
Date: 04/05/2023
Paylocity has been a good fit for our company for years. I think Paylocity is user friendly & can hold a lot of useful information.Paylocity Corporation
Date: 04/07/2023
Hello *******, Thank you for your review. Paylocity strives to ensure that we are providing a User-friendly and robust system to meet our client's needs for *************************Review fromemily S
Date: 04/03/2023
Wow. I wish I would have read these reviews before signing up and dedicating my time to this payroll system. This corporation has made my job ***** times more difficult. Due to poor customer service our small business was stuck having to submit payroll twice in a week!!! Due to poor customer service and guidance!!!! No body seems to know what they are talking about. Especially regarding the payroll, and banking side which is such a sensitive matter. But hey! They can care less. It's not their business. At this point I am so drained and exhausted attempting to fix this, because every time i attempt to get answers it is an hour phone call. the rep i speak with always begins their sentence with "um i think" or "um so i guess" . Um. HELLO! This is over 30k in payroll weekly for them to not be able to let me know what is going on and to not have a clear answer. I do not like to leave bad reviews, but as a business owner, i repeat do not sign up with this company. As soon as you sign up. GOOD LUCK! You better make sure you won't need any assistance or guidance what so over because they will lead you in the very much wrong direction, and you will also be stuck in an unfixable situation (according to them anyways) like having to issue payroll twice in ONE DAY due to a mistake on customer service and lack of information and assistance from these dummies! I am sorry but i do not know how else to refer to customer service. Maybe banking are the dummies. This whole corporation is ridiculous. Beware. And my "dedicated account manager" sjones2 is *** since we signed as of the first week of january 2023. Crazy.Paylocity Corporation
Date: 04/04/2023
Hello *****, let me work with leadership and get this straightened out. Thanks,Review fromAlexia T
Date: 03/07/2023
A **** of ***** contracted organization using Paylocity, 3 MONTHS of lost sick time and paid time off. Paylocity refuses to speak to employees. Months of this "error." Sounds like wage theft to me. Paylocity sales team is really slick apparently....too bad the software is legally non functional and they don't feel the need to do anything about it. Insights at JobCorp. Fix it already Paylocity. Or stop selling payroll software. Doesn't seem difficult.Paylocity Corporation
Date: 03/09/2023
we are unable to find a client account with an employee id corresponding to *************************. If you could please provide us with the company name we would be able to look into this further and work with the company administrator to resolve this issue.Review fromLeah L
Date: 02/04/2023
If I could give zero stars I would. Taxes was wrong, pay was wrong, implementation completely botched our whole set up and I have spent hours upon hours fixing their errors. The implementation manager did not reach out once to apologize about the egregious errors. I filled out a survey stating that implementation was erroneous in many ways and the company has not made one effort to make things right. They even wanted to charge us a fee to leave. All I can say is good riddance, be wiser than me and never trust your business to such an incompetent company!Paylocity Corporation
Date: 02/06/2023
Thank you for the feedback. I am addressing this with my executive team right away.
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