Reviews

Review Details

• Review fromRachel K

  Date: 02/17/2025

  Took Management over RY Properties for ******************* in ********, **. Taking on substantial debt from a roof that was installed divided up amongst all the the property owners in December 2023. ******* billing wasn't setup by the company so we were already in the rears. I sent an ACH w/voided check to initiate HOA payments. The company was still figuring out the debt that was incurred by the company they bought out. The roofing debt was not settled up with owners that could pay but sent straight to collections and all HOA ACH payments were haulted. Scam artist of a company. Instead of a hard working family settling a $3900 roofing bill we now owe an additional $2500 in legal fees without demand for payment on what was owed for a roof which will be recuperated in small claims court. If this is your new or existing HOA, BEWARE and be vigilant.
  

  Park Property Management Solutions

  Date: 02/18/2025

  We have reviewed your recent submission to the Better Business Bureau regarding the management of *******************************, IN. Upon investigation, we found that the review was submitted under the name "****** *****," which does not correspond to any homeowners in the community. Please note that we send multiple collection notices to homeowners before initiating any legal action. Unfortunately, when these notices are disregarded, we are compelled to forward the account to our attorney, which can result in additional legal fees. Additionally, we send monthly statements to all homeowners to inform them of their account status.

• Review fromSandra B

  Date: 06/11/2024

  Became our new Management Company June 1st of 2024. Took June's HOA payment from my account, even though I had already paid June's payment via old Management company in May. Have sent numerous email's regarding this, have talked twice to a person in the office, which was quite the feat since I have tried calling the office and have been on hold for 10 minutes with canned recording that someone will be with you shortly and I hang up out of frustration. My email's go unanswered. They do not respond to them. Very unresponsive company with poor customer service skills. We've had them for 3 weeks and they act like this? Horrible service.
  

  Park Property Management Solutions

  Date: 06/12/2024

  ****************, I am sorry to see your review. We did receive an email from you yesterday. The email received a response today. As we discussed in late May, we are unaware of your payment to the previous Management company for your June *********** Once we receive the Financial report from the previous company, we will apply the appropriate credit amount to your account. I am sorry that you were put on hold. I reviewed our call log. While I understand that your hold time may have seemed like 10 minutes, it was actually 3 minutes. We do our best to have a minimal hold time. Thank you, *********************

• Review fromRichard Z

  Date: 05/08/2024

  Do not use, hire, or engage with the unethical Park Property Management Solutions business.Last fall they executed a work order for roof inspection and roof repair due to water entry into a townhome. Roof inspection and roof repair are core responsibilities of any *** management group and covered under *** Bylaws. Park Property sent a crew of two who claimed their over $600 bill wasn't covered work, even though it was submitted and executed under a properly submitted owner work order. They claimed that a minor not covered window chalking job deemed the entire work order not covered. Absolutely wrong. When their bill and reasoning were disputed, they withdrew the $600+ funds anyway from a bank account that was to be solely used for monthly *** fees. When a formal Owner Complaint form was submitted and sent to them (for the wrongful $600+ bill and for the wrongful unauthorized withdrawal), they ignored the Complaint and deliberately buried it, not bringing it to the attention of the *** Board and not even identifying the complaint on the *** Board Meeting Agenda. This deceptive and amateurish behavior was by the head of Park Property Management **** and his local manager ****. Stay away from this business. (A big exception is Finance head **** who was professional throughout the ordeal).

• Review fromMichael D

  Date: 03/21/2024

  As a board member for our 38-unit condo association, I cannot speak highly enough about our experience with Park Property Management. Under the exemplary leadership of *******************, supported by the expertise of owner *********************, receptionist ******, and Director of Finance Jan, our community has thrived.One of the standout qualities of Park is their lightning-fast responsiveness. No matter the inquiry or concern, they are always prompt and efficient in addressing it, ensuring our peace of mind and swift resolution to any issue.Their commitment to financial transparency is truly remarkable. Jans extensive monthly reporting provides unparalleled insight into our associations finances, empowering us with the knowledge needed to make informed decisions. ************************* and dedication ensure that we not only understand our financial standing but also feel confident in navigating it.Margies warmth and helpfulness are a breath of fresh air. Her cheerful demeanor and willingness to assist make every interaction a pleasure. Whether its scheduling meetings or answering questions, ****** goes above and beyond to ensure our needs are met.The online portal provided by Park Property Management streamlines assessment collection tracking, making administrative tasks a breeze for our board. Additionally, their offer of the conference room for association meetings is greatly appreciated, providing a professional & convenient space for us to gather and collaborate.****** extensive experience in real ******************************* management shines through in every aspect of Parks operations. His leadership sets the tone for excellence and professionalism throughout the organization.Our experience with **** has been nothing short of exceptional. Their dedication to responsiveness, financial transparency, and overall service excellence make them an invaluable partner for our condo association. We wholeheartedly recommend them to any community seeking top-tier management services.

• Review fromTherese M

  Date: 10/25/2023

  The office staff is always helpful, and responds to my inquiries providing the information that I ask for.

• Review fromNicole D

  Date: 10/17/2023

  I've had great experiences with both **** and ***** at Park. Very professional and extrmrely helpful!!!!

• Review fromMatt R

  Date: 10/17/2023

  Very pleased with the response I get when I call in to talk to ******************* and how quickly he sends someone out when I have any issues. Thanks again for always taking care of us.

• Review fromFada M

  Date: 12/06/2022

  Been trying to contact this company for the past 3 years and no one is returning my phone calls . They collect the *** money every month and have not once met us or let us know what their doing with the money . The hallways have not been cleaned or maintained in the past 3 years since I have owned the condos. Two Garbage bins fir 18 units! Parking lot a mess and service is unacceptable. We need a solution to see who these people are? Who is ********************* and why hasnt he returned my phone calls? Who is this guy ? Whats he doing with our money ? Whose our association board ?? Why dont we receive a monthly or even yearly financial break down of what is being done with our money ??

• Review fromMarion N.

  Date: 09/17/2022

  This company is ridiculous. I have had issues in my unit that are most likely caused by the foundation going bad and have been going back and forth with maintenance at Park ********** for several MONTHS and its still not resolved. We had a Board meeting three weeks ago with *********************. I mentioned the issue to him and he said he would look into it and get back to me. Im still waiting. Im considering selling my unit and moving because of this.

• Review fromMao R

  Date: 09/13/2022

  Incompetent HOA management company. They are very good at NOT returning phone calls, messages or emails. We almost lost our buyer for our condo all because of ******** not providing the required documents in order to sell our condo. My attorney had to advise them that we will be pursuing litigations against them if my buyer backs out (which she became homeless because we had to push out the closing date almost a month out!). Unacceptable behavior and unprofessional at the lowest level possible by any management company we've ever dealt with.