Reviews

This profile includes reviews for Consolidated Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consolidated Communications has 78 locations, listed below.

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  Consolidated Communications

  null Mattoon, IL 61938-3915

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  Consolidated Communications

  216 N Webster St Taylorville, IL 62568-1955

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  Consolidated Communications

  3312 42nd St S Ste 100 Fargo, ND 58104-7084

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  Consolidated Communication

  350 S Loop 336 W Conroe, TX 77304-3308

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  Consolidated Communications

  PO Box 324 Mankato, MN 56002-0324

Review Details

• Review fromAngela V

  Date: 05/19/2025

  This company needs to be shut down. I have never been so disgusted with a compmay as I am with this one. I have been at this with them for a week and a half and I have continued to get the runaround and nobody will talk with me about the situation because they don't want to Buck ** and have to pay me for their mess up. And now that I have read many of these other reviews, it sounds like a lot of people have the same problem with this company and I'm wondering why they are still in business.I called them because my internet kept dropping and they sent a guy out but he told me that they don't service my apartment building anymore. That my building was with another company. I said I had no nothing about that so what does he do? He goes into the maintenance room and I find out from the other company that he spliced in a line back over to Consolidated Communications from the other company that I was hooked up with but didn't know. Did he tell me he did this? No he did not.I have been paying consolidated for nearly 2 years without getting service from them. Now no one will rectify this BIG issue! I have also asked them multiple times to cancel my account and they have not. *****, the manager who spoke to me for a short moment only 1 day, gave me opposite information than what I had received from the company that I was actually getting service from. They have not shown me any logs to show I had service through them because there aren't any! This place needs to be shutdown ****. I have spent hours upon hours on hold waiting and waiting and waiting for anyone to help, yet when you eventually get through, no one can actually help you. I'm utterly disgusted and how anyone can work for this company is beyond me.

• Review fromLance S

  Date: 04/22/2025

  I haven't had an account with fidium/****************** since 2024, but every month, on a different date, I receive a text and an email saying my payment is do in two days. Every month I call customer service. It typically takes 1 1/2-2 hours before somebody tells the issue is resolved. on 4/17/25 I spent three hours, over at least 40 phone calls. Today, on 4/22/15, I've called fidium and consolidated 18 times in the last hour and twenty minutes. I'm left on hold, hung up on while on hold, rerouted to the beginning of the call menu. Fidium is a nightmare, a scam, a shell game.

• Review fromJulie Z

  Date: 04/19/2025

  I am currently trying to resolve a billing issue, having cancelled my landline service, and now being charged $30 more a month than before for internet. I have been on hold now trying to resolve for 1 hour. I was told about 15 minutes ago they were in error and still trying to "fix it". I have been a customer for over ten years. This isn't how you treat paying customers.

• Review fromDebra e

  Date: 04/15/2025

  I live in central ***** and helping my parents out with way high bills. Consolidated was one if them. I called and talked to ******* and she Was great. She went back over the last three months of their bills and saw how they use the phone and explained different plans to help my parents get this bill down. She was Very nice. Explained everything to me and came up with a great plan. Definitely saving them money. Thank you ******* Lkklkko.. ......

• Review fromDornica B

  Date: 03/29/2025

  TRY TO TERMINATE THE SERVICE WITH NO CUSTOMER SUPPORT TO ANSWER MY REQUEST. IT BEEN 2 MONTHS ON TRYING ,MIGHT BRING THEM TO COURT IF PROBLEM IS NO RESOLVED,TIME IS PASSING AND BILL KEEP ADDING, DESPITE AM NOT USING THEIR SERVICE,CAUSE LINE KEEP INTERRUPTED WHEN USED ,PHONE CALL DROPPED.

• Review fromAaron B

  Date: 02/25/2025

  My experience with Fidium was deeply frustrating. It started with a botched installation and ended with a nightmare return process.The installation took about 6 hours across two days. I was very clear with both technicians on how to ensure that the whole house got coverage from where to bring the line in to where to install the modem and router. Both technicians ignored my clear instructions.Instead, they installed the router in the far corner of my homenowhere near my officeresulting in speeds that were 8% to 15% of those advertised (150-300Mb/s instead of the 2Gb/s I paid for) and a dead zone on the opposite corner. As a result, I canceled the service the day after installation was finished noting that I could stick with cable service.The quality of install was also subpar. The technician did not use a gang box inside the wall on the interior of the house and screwed the wall plate directly into drywall. He didn't leave a service loop in the wall and had pulled the fiber taught from the outside. He actually recommended running a visible line inside the house at one point during the installation. Technician was clearly not properly trained.Concise Overview:- Botched Installation: Router installed in the farthest corner of the house, ignoring user guidance, and failing to follow best practices during installation.- Poor Performance: Significantly slower than advertised.- Nightmare Return Process: Inadequate return box provided, forcing escalation to near legal action.- Extra Fees: $376.02 rather than $100 assessed on unreturned equipment, only resolved after legal threats.- Unresponsive: Repeated emails to Fidiums provided social address went unanswered.- Suspicious Reviews: Possible fake 5-star reviews appear to bolster Fidiums ratings.- Better Alternatives: Ezee Fiber offered faster speeds (8Gb) and a smoother experience overall.

• Review fromVANESSA P

  Date: 01/14/2025

  Their physical bills sent are not accurate. I have a bill that was due. *****.i paid it 2 days before. It was due by Jan 12th. So I wake up to no Internet today. I checked my online bill and it says 99 by Jan 21st. It is now Jan 14th. Why tf do I have no Internet. Billing online is a very different statement than the sent home bills. And fidium fiber keeps you on hold for an hr, hr and a half sometimes. Then you get transferred constantly to go through the waiting process again.. This whole company is designed to cancel it whenever they want. Mine was cut off in the middle of the night. This is a ****show of a company

• Review fromAmanda B

  Date: 01/02/2025

  If I could give this company a -100 star I would do so. I have been trying to get this company to fix my **************** since November 5th 2024. I still get the run around and all they say to me is " Sorry for your Inconvenience." Then all you get from them is a Hold Call for 30 minutes or more. You can leave a message for the next available representative to call you back! NOPE, they do not call you back. I have told them that I am Not going to pay bill and they say then you will get your service "Shut Off" well it is at the moment anyway do to the fact that it is down at the ***********. I advise NO ONE EVER go though this company. They will not help you with your Internet issues or try to get you a refund or even retroactive your service you have not been able to use. Buyers Beware!!

• Review fromChad B

  Date: 12/14/2024

  I desperately need the assistance of the Better Business Bureau. Fidium Fiber has been a nightmare since day one. I signed up for the service in order to receive the affordable connectivity credit. For the first month, the Monthly credit was removed Buy a completely fraudulent company, and I was powerless because the company didnt exist in any real sense for me to do anything about it ( see QLink) So I tried desperately to keep my Internet from getting shut off every month as it was out of my price range- After six months or so, I ultimately left the state of ***** and disconnected my service- Except theyve been billing me monthly and they will not stop- If I cant get the Better Business Bureau to advocate for me on my behalf, I legitimately do not know how this ends- Already have assigned me hundreds of dollars of billable debt and I do not use their service. I dont even live in that state. I dont even live on that same side of the country.I tried to call customer service when I first realized that they were still billing me, and they basically told me point-blank that they would not stop billing me because I still had the modem- Explain to them that I had asked basically monthly since the service began for them to send a return label to return the modem- Every time I would call customer service, I would request to be able to return the equipment. They would tell me that they submitted that request. I would ultimately never receive anything- I still have a roommate At my old building With the modem that cannot be returned, literally- its a catch 22- they plan to bill me forever

• Review fromdiana l

  Date: 12/04/2024

  cancelled my services after yrs. of poor internet connections, static phone no customer service. cancelled my service on 11/27, shut off service 11/29 now its 12/4 when calling billing to request a price adjustment for the extra 2 weeks i paid in advance now they're saying it was not showing in their system it was cancelled . are they telling me their billing **** does not correspond with their service ****.. still ripping me off after all the yrs. i overpaid for a horrible service. never never will do business with this company ever again. but that shouldn't be hard to do because i presume they will claim bankruptcy like they did when they were fairpoint and just start another business under a new name once again. stay far away from this sleazy greedy business all they're good at is taking money and providing nothing in return. no surprise they rate an F on the BBB. that's probably why they're not accredited. JUST SAY NO to Consolidated Communications!!!