Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Transformco has 3005 locations, listed below.

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  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
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  Transformco

  17550 Halsted St Homewood, IL 60430-2006

  
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  Transformco

  1235 Worcester St Natick, MA 01760-1512

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  Sears

  1040 Annapolis Mall (ANNE ARUNDEL) Annapolis, MD 21401

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  Transformco

  2306 N Salisbury Blvd (WICOMICO) Salisbury, MD 21801

Review Details

• Review fromKaren G

  Date: 03/24/2025

  Sears Home Services is a total SCAM!! I have a Master Protection Agreement on my washing machine and have requested service for a month. They keep cancelling the appointment on the day of service and not coming out. I finally got ahold of someone today who said the part they ordered has not been delivered yet so I said how can they know what part is needed if no one has come to even look at the washing machine?? This is a HUGE scam and don't ever buy from Sears!

• Review fromRon B

  Date: 03/17/2025

  Totally negative experience. Needed a simple part for an older ********* lawnmower that I couldn't find elsewhere online. Spent some time with the Sears chat "service". Confirmed the model of the mower, the parts #, and even compared the diagram in the repair parts section of my owners manual with what "chat" showed me they had (which was the same page). The quoted price and final price (assume due to shipping costs) was about 80% higher. Went with it since I couldn't find an online alternative. When I received the part it was different than what I ordered and had provided to Sears w/ very specific information on. Item was returned for a refund so we'll see what happens. Two screws they charged an arm-and-leg for was shown as non-returnable on their statement with the received part but this was never brought up when initially going through the order process. If you have an alternative source for the part you are looking for - use it vs Sears Parts Direct as it couldn't be any worse.

• Review fromCarl Z

  Date: 03/17/2025

  After determining the agent recommended part was incorrect, I canceled my order. I cancelled the order within an hour or two, verified by multiple agents. Sears parts sent me a partial order that I had already canceled. They charged my cc for the full order anyway and would not refund even after they promised to do so. I filed a dispute with **** to get the money refunded. This place used to be great. What happened?

• Review fromMark L

  Date: 03/11/2025

  Ordered a part, said it was in stock and when it never showed went on back order. Tried to cancel the order and get a refund and I kept getting the run around by the overseas call center that is hard to understand. It's going on 3+ weeks and I still don't have my order cancelled and refund. How is this company still in business.

• Review fromLori J

  Date: 03/10/2025

  My parents bought a brand new Kenmore Elite refrigerator from sears in Aug of 2020. They paid $1356 for it. Two weeks ago it stopped cooling. Today Sears came out to take a look at it and said its the control board. Sorry it is not covered under warranty. It will be $1300 to fix!! Excuse me???? this refrigerator isnt even 5years old yet. My father being 85yrs old, I told him I would call Kenmore myself and see what I could do. Kenmore said to me " It doesnt surprise me. In 2020 they were using parts that were not up to par" so I said you're used to seeing this and he said "well that is what this department was made for. " Ok so Sears, and Kenmore are ok with stealing thousands of dollars from consumers with false promises that their appilances will last ***** years when, in fact they know they will only last 4yrs if your lucky!!!! REMEBER They have a department set up for our phone calls and complaints, but they don't care!****

• Review fromSusan M

  Date: 03/10/2025

  THEY ARE A SHAM COMPANY - ALL LIES!!!! THEIR WEBSITE SAYS "IN STOCK" WHEN THEY KNOW FULL WELL THEY HAVE NOTHING IN STOCK!!! THEY ALSO PERPETUATE MORE LIES FOR EVERYTHING ELSE THEY TELL YOU.

• Review fromBrandon G

  Date: 03/08/2025

  Just took my money never sent the part I ordered. Should have done research better

• Review fromRodney L

  Date: 03/06/2025

  Repair services and follow up on multiple appliances with extended warranties have been neglect. Scheduled appointments have been "no shows" with no communication.

• Review fromCrystal H

  Date: 03/06/2025

  My deceased husband and I have always carried warranties on our appliances from Sears. After my husbands passing, I couldnt afford the current warranties we had so I chose to get a new warranty with Sears to cover my refrigerator. In 2023 my refrigerator began freezing everything inside. I had to throw all foods, fruits and vegetables away. I called an had a technician from Sears to come out, and was informed the condenser was shot and to order a replacement refrigerator. I have now received three separate authorization order number values at $2,500.00 for a replacement refrigerator. This last replacement was to be delivered on March 3, 2025. But again, I have now received three replacement refrigerator and still having to throw all foods into the trash. Trying to talk to a live person is virtually impossible, and if I get to talk to someone they have such a strong accent, I can barely understand what they are saying. This is such discouraging to me spending money to feed myself, when most of it freezes in my refrigerator and I am throwing money down the drain; considering the cost of food now. I paid for a warranty with my hard earned money and would like for Sears to honor their part of the deal. C, ****

• Review fromEvelyn W

  Date: 03/05/2025

  I had a Sears Technician to come out and service my over the stove microwave on January 3, 2025. He said I needed two parts, so we ordered them that day. They came in a week later than I was scheduled for two appointments in January they did not come out. They had an excuse. Their excuse was due to un controllable circumstances. finally on February 1 a technician was scheduled to come out he called me and said I needed another part for the microwave he said if he came out and put the other two parts in without the third part, it blow it again so we order the part over the phone then I had three appointments after that that were canceled by them due to uncontrolled circumstances I had another appointment on March 1 same thing happen I never got the part that was ordered on February 1 and I have called Sears home service department. They dont know where the part is, but I was charged for the part I will never ever buy anything else from Sears. Its not worth the hassle ****** ************.