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Business Profile

Cards and Gifts

Red Heart Print

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cards and Gifts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Print was packaged poorly and arrived damaged. I contacted the vender and have gotten no response.

    Business Response

    Date: 12/03/2024

    We are sorry about this and will send a replacement straight away

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has contacted me, and the owner fixed the problem for me personally. I am very happy with the outcome. Please feel free to cancel this complaint. Thank you, **************

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you for letting me know because the vendor did reach out to me via their customer support on 9/1/23 letting me know they issued the refund.  That refund cleared my bank account today 9/6/23.   I appreciate your assistance and efforts to contact them.  Although you were not able to reach them, I do genuinely believe those attempts made them correct the issue on their own.  So again, thank you! 

  • Initial Complaint

    Date:02/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a personalized card for my daughters birthday! It was bought on Jan 20th 2023, hoping it would be delivered before Feb 3rd. My actual daughters birthday. They state that it will take 5 business days to create, plus shipping. So it would be plenty of time.
    Never received by birthday date, and it states on website, “ not fulfilled”
    After trying to contact them, I received a supposed tracking number by the ****.
    After putting that number in the **** tracking system. It shows that it has no info for that number. So either it is a bogus number or it was never scanned at the **** ******.
    They want me to track the package down, which I cannot with this number ( why aren’t they trying to track it down?)

    The card was only $6.58 plus postage, but I’m frustrated with the customer service.

    Business Response

    Date: 03/02/2023

    We mailed the card and it got lost in the mail.  We refunded her per her request. 

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a personalized birthday card 1/12/23 order #***** $5.99. It said shipped 1/16/23 7-10 days. I have not received card and no response to 2nd email sent to the company.

    Business Response

    Date: 02/24/2023

    We refunded the customer on February 1, 2023. 

Red Heart Print is NOT a BBB Accredited Business.

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