Reviews

Review Details

• Review fromGeorge K

  Date: 05/21/2025

  did a poor and sloppy job...sent two young boys 19 yrs old...they grinded the floor with indadequate sucktion and made and absolute mess, they applied the the top clear coat unevenly, and now not responding to fixing it. Also, I overpaid them 250. by accident and still have not received a refund.

• Review fromNoah J

  Date: 02/26/2025

  Beware of Encore Coating Empty Promises!I want to share my personal experience to help people make the right decision.. I had my garage floor coated with Encore about six months ago, and they sold me on their so-called 10-year warranty with promises of quality and durability. Unfortunately, that guarantee is meaningless when you actually need it. A noticeable crack appeared in one spot, while the rest of the garage remained perfectly fine. When I contacted Encore to get it fixed under warranty, they immediately looked for a way to deny coverage. Their excuse? They claimed the concrete moved underground, conveniently in just one isolated area!Instead of honoring their warranty and provide elite customer service as promised, they tried to charge me nearly $400 for repairs. Their attitude completely changed the moment I had an issue, proving that their real customer service only lasts until they get your money. If youre considering Encore, think twice! I regret trusting them, and I hope this review helps others avoid the same mistake.

  Encore Concrete Coatings

  Date: 03/03/2025

  Hi **** -Thanks for submitting your feedback. It is unfortunate that you are having this issue with your garage floor. But as you know with any warranty there are limitations if the issue is 100% outside of our control, as is the case with deterioration of the underlying substrate. I have checked with other contractors in the coating industry and not one I found will warrant the coating if the underlying concrete simply ******** fact, here is the exact language from our warranty which is presented to every one of our customers when they sign up, and I quote"Failure of the coating due to failure of the underlying substrate regardless of any restoration work done to the concrete prior to the coating application. Examples include but are not limited to:Example 1: Concrete slab shifts due to settling causing the coating to crack.Example 2: Concrete slab underneath the coating disintegrates and begins to break away.Example 3: Concrete cracks causing the coating to crack."Regardless, our team is happy to help repair your concrete and coating but as explained to you there will be a charge to do so. Our warranty which you accepted at the time of contracting with us could not be more clear regarding the fact that this type of issue is not covered, so I believe it is apparent your review is not a fair assessment. In any case, please let us know if you would like to move forward getting this ********** is a link showing the before and after images of the spot in queston along with an excerpt from our warranty showing the language referenced above so that other can be fairly informed.***************************************************************************************************************************************************************************************************************************************************************************************************************

• Review fromKevin S

  Date: 11/13/2024

  My previous garage floor coating was 5 years old from a different company. The coating was deteriorating badly. I called Encore, who sent a sales *** to give me a quote on recoating my garage floor. This was September 10, 2024. My review is not of this sales person, it is of the company itself. I was given a price to redo the garage floor, and if I would decide that day, I would receive a substantial discount. I agreed to the discounted price. The agreement was handled electronically, on the salesman's phone. I signed in all the places I was asked to. I did not read through the fine print on the phone. I gave them a $600.00 deposit.I was told the install date would be in April of next year, 2025. Shortly after this, the original company that had installed the coating called and finally agreed to honor their lifetime warranty to redo the garage floor. I immediately called the salesman at Encore, who advised me on how to handle my request to cancel my order.I sent an email to Encore Concrete on October 5, 2024 (25 days after signing the contract) requesting that my deposit be returned, as I am canceling the project. The manager ***** ***** advised me that the deposit in non-refundable. If the material had been ordered, if the project was scheduled within the next few days, I could understand where a refund would not be a reasonable request. This project for my garage floor was not scheduled with Encore for 7 months. There is no reason for my $600 deposit to not be refunded.

  Encore Concrete Coatings

  Date: 11/13/2024

  Hi ***** -Thanks for your feedback. We feel that posting a negative review because you do not like a policy which you agreed to is a bit unfair, but you certainly have the right to do so. Like many companies we have very specific written policies and we are very tranparent about our policies right from the start. You agreed to our policies when you scheduled the job and gave us a deposit to secure a spot on our schedule. We agreed to perform the work per the signed contract and as such provided you a firm installation date. You may cancel the project with us but our policy stands regarding the 30% non-refundable. Please let us know if you would like to proceed with your scheudled install. We hope you do and we look forward to working with you.

• Review fromCharmaine B

  Date: 07/29/2024

  **************** over the phone was very rude and made ****** since I am hard of hearing. I dont appreciate how some people are rude and treating senior citizens and disabled people. Since they are giving me a hard time because I decided to canceled the project which hadnt even started. I would not recommend going with Encore Concrete company.

  Encore Concrete Coatings

  Date: 08/01/2024

  Thanks for your feedback and I am sorry you feel the way you do. First, let me say I personally listened to the phone calls involving our staff and feel our team members treated you in a courteous and professional manner. I am happy to provide you with those recordings is you want to review them. Also, as we explained it is stated clearly on the contract which you entered into that the deposit is non-refundable after the legal rescind period. We are happy to complete the project as planned when ever you are ready to move forward. Please feel free to email me direclty if you have any other questions.

• Review fromCarl M

  Date: 07/24/2024

  This company needed to do some warrantee repair work on two patios that were coated less that a year ago. The problem was blistering of the epoxy and their solution was a power wash followed by a buffing and seal coating. The power wash was finished but the buffing and seal coating has not been done. They have not answered my text messages for scheduling a date to finish the job. When I called them today, they could not find me in their system. They have apparently removed me from their customer base by removing my name, address, and phone numbers. I would not recommend them.

  Encore Concrete Coatings

  Date: 07/26/2024

  ********************** recount of events is incorrect. He as called on July 15th and told his repair needed to be rescheduled due to rain. It was moved tentatively to July 19th and 20th pending weather. It had to be moved again and was told we would contact him as soon as we had a new schedule date. We believe we can schedule the repair for next week pending weather. We have reached out to him regarding this new schedule date. In the meantime, we take very seriously poor reviews which misrepresent the facts and harm our companies reputation. In the spirit of cooperation we are asking the review be removed by the customer or the ********************.

• Review fromRosemary E

  Date: 04/25/2024

  I met with your Encore Rep on 04/23/24 and was very impressed with the presentation and all the information given on your product. I received my date of installation the following day. I appreciate the promptness. Am looking forward to having this product installed.

• Review fromAlex S

  Date: 01/02/2024

  From the initial walkthrough, to scheduling and actual application, Encore conducted themselves professionally. The work itself was executed very well and timely. The crew was friendly and did an excellent job. Thank you!

• Review fromJames F

  Date: 11/29/2023

  Had the garage floor for six months, would not have it any other way. Garage floor is so easy to take care of and no dust.

• Review fromSue S

  Date: 10/30/2023

  Polite and respectful employees. They explained what they were going to do and were very efficient. The garage floor looks great!

• Review fromDaniel E

  Date: 03/23/2023

  Never showed up for an estimate and no courtesy call saying he would be late. He called 15 after the appointment. Drove back and fourth from work for nothing. No follow up call and never an apology. Absolutely pathetic!!!!Update: Obviously, A recurring issue with the review posted below!!! Use a different company, for your needs. ??????Update 2: ************ has blocked me on all SM outlets. Until I get a call from the ** and a formal apology, I will keep posting all over. BBB, yelp and wherever else, I can. Waiting for your call guys.

  Encore Concrete Coatings

  Date: 05/18/2023

  Hi ****** - Thank for posing a review with your honest feedback. I checked our records and spoke with both our scheudling team and sale rep and he actually was at your home 15 minutes prior and you were not home. He called/texted several times and waited past the actual schedule time and you never showed up. In recent months we have have seen a few reviews with this same theme. Unfortunately our competitors sometimes will put people up to this to harm our repuation. But, with thousands of 5-star reviews, I think our repuation stands for itself. If this was for a "real" appointment we would be glad to assist, just give let ** know.