Reviews

Review Details

• Review fromNicole R

  Date: 04/21/2025

  I am an authorization Coordinator and these people are in a country that is really hard to understand their broken English. They answer the phone "HELLO" Wow the most unprofessional bunch of clowns. They do not care at all about their Jobs or the people they deny care. I am trying to convince everyone in ******* to DROP their insurance and get rid of these foreigners. 

• Review fromPinske E

  Date: 02/01/2025

  Limited mailings of ****. Poor communication and information given regarding requested reviews of charges. Never able to get the same person. Was told to be patient regarding a review of charges and after multiple attempts at information between provider and Allied found out they never paid the agreed amount from provider and it went to collections. Despite meeting Max *** Of Pocket will now be paying another $20,000 over! Why do I pay for insurance?

• Review fromryan z

  Date: 08/21/2024

  The worst insurance company I have ever dealt with in over 40 years of owning and working in the corporate world. there customer service is deplorable-dropped calls, long hold times, shuffling blame. They have lost multiple premium checks and have an accounting department that is extremely incompetent. they are consistently incorrect in their accounting. Highly recommend that one choose any other medical insurance carrier or one that does not use Allied Benefit as administrator.    

• Review fromAdam G

  Date: 08/04/2024

  This is the worst insurance company that I have ever dealt with. They claim to have an in network out of pocket *** of $8,550, yet I was charged over $10,550 for seeing in network providers during the same year as my plan. This appears to be some kind of false advertising.   

• Review fromJennifer L

  Date: 03/26/2024

  ZERO stars. I am a licensed professional counselor. This company promised they had reissued payment (on checks that were un-cashed because not received the first time) on 8 claims from Nov to Dec 2023 recently. Never arrived a 2nd time either. Cannot be reached by phone or email. Their phone system is set up very deceivingly and it is extremely hard to get in touch with a live person. Two employees were disrespectful, purposefully asking "relentless" and "arbitrary" questions that were unnecessary to do the task that I asked for when I called. The person had sufficient information to do the job yet kept asking question after question in an attempt to frustrate me in order to try to get me to hang up. When they saw they were not successful, they then just put me on mute and never came back to the call. You could tell it was purposeful¬ that they were asking someone for assistance in a matter they did not understand.This company owes me $1600 & I will take further action if required.My client should not have to pay this large balance when she has valid insurance for a reason. One company (this one) "supposedly "processes" claims while another company actually makes payment to you for the claims (Zelis). Never worked with a more difficult, unprofessional insurance company in 18.5 years of practice. They seem very interested in keeping funds that are owed to providers & paid for by their members to themselves (greedy).They owe me months and months of interest. There are laws in place to protect people in this situation and if this situation is not prompted handled, I will take action. It took WEEKS to hear back each of the 2x I heard from someone at Allied as well as Zelis. Highly disorganized & each company blames the other for information that they pretend not to have (selectively aloof)&tell you to go chase the other company around = WILD GOOSE CHASE. Does not care about their members or providers. Shocker: In it for themselves alone. Do not choose this insurance company!!!!     

• Review fromShelon D

  Date: 12/28/2023

  I am writing to address a matter of significant concern pertaining to medical service charges that have been deducted from my paycheck without my explicit consent or knowledge. Upon reviewing my financial records, I discovered that I have been subject to direct debit withdrawals for medical services, which were purportedly initiated over two years ago. I would like to clarify that I did not enroll in nor authorize any such medical coverage, and I have not provided any signed documentation accepting these services. During a conversation with our accounting representative, I was informed that my manager purportedly signed me up for the medical coverage, and subsequent payroll deductions were executed without any accompanying signed documentation. However, I firmly assert that this information is inaccurate and unfounded.Despite seeking clarification on the individuals responsible for enrolling me in the medical coverage and initiating payroll deductions, the representative was unable to provide conclusive evidence. This lack of transparency and documented proof raises serious concerns about the legitimacy of these transactions. Additionally, I received an email instructing me to fill out a termination form for the aforementioned medical service. To my surprise, I was terminated without submitting any such form. This further underscores the inconsistency and lack of due process in the handling of these matters. I am puzzled by the ability of the company to add and remove services without obtaining proper consent or maintaining documented proof of acceptance. This situation has had a profound impact on my personal circumstances, as I have lost my ******** coverage that I had held for over five years due to these unauthorized deductions. I wish I could give 0 stars.

• Review fromChris F

  Date: 12/18/2023

  I wish I could give 0 stars. My employer made the mistake of using these people. They were supposed to add my wife and they did on the Allied side but then the never sent the information on to ***** and Aetna to actually add her to the policies and now we're out of open enrollment and they won't add her. Stay very far away from these people.

• Review fromMatthew C

  Date: 10/10/2023

  If there was a 0 star option I would use it. This "insurance" company is the worst I've ever dealt with. They are a total scam. Their customer service model is to pretend they can't hear you and drop calls. Another good one is the static on the line trick, then you get transferred at which point the call drops. The audio "issues" and dropped calls are far beyond coincidence. I've had ****** *********** etc in the past and have never experienced anything like this. This is customer service behavior you see in ****** where I used to live, but never here in **********. This company is actively engaged in fraud. Avoid at all costs.

• Review fromStephanie H

  Date: 08/25/2023

  I have never experienced worse customer service in my life. No matter how nice their reps ****** they never have an answer for you. They will ask you a million questions, pretending like its going to get you somewhere but it never does. They will transfer you to 5 different reps and the line will conveniently drop during that process and youll need to start from the beginning again. Also, their plans exclude all basic help for people with special needs. This company should be ashamed.

• Review fromMichelle M

  Date: 08/03/2023

  Do whatever you can to avoid this insurance plan. The worst plan Ive ever had. Shame on employers who go this route to save money. Horrible. You get what you pay for.