Complaints

This profile includes complaints for G2 Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G2 Chicago

  100 S Wacker Dr Ste 600 Chicago, IL 60606-4028

• 

  G2 Chicago

  20 N Wacker Dr Upper Suite 1800 Chicago, IL 60606-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/22/2023

  Hi, Thanks for reaching out and for sharing this concern. I took a look and the gift card has already been sent on our end, long ago. The user can find it in their email ********************************************. Let ** know if there's anything we can do to assist you here.
  
  Thanks and Regards,
  

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****r future review opportunities!"I don't know what agreement exists between G2 and Smartsheet, but I found this business practice misleading and deceitful. The initial messaging guaranteed a gift card if you filled out a survey, but it was only once I provided my feedback that I was notified that there were no gift cards yet. If the gift card limit had been hit, then why wouldn't that notification go out before others filled out the survey? To rectify this situation, I believe that I should receive the $50 that was initially promised.

  Business Response

  Date: 04/03/2023

  Hi *****,
  
  
  Thanks for reaching out and for sharing this concern. It looks like that was an error on our part. We have since sent the gift card and you should be able to find it in your email ***************************** Thanks for taking the time to leave a review!
  
  
  Regards,

   

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with G2's recent conduct. I received offers from G2 inviting me to provide reviews for a company in exchange for a gift card. However, after filling out a questionnaire review, I was informed that my review was not eligible for a gift card as it was not one of the first received. This was never mentioned in the initial offer.I feel misled by G2's actions, and I believe that they used my content and knowledge without fulfilling their promise. Their conduct is unacceptable, and it gives the impression of a phishing site. I want to warn other users to be cautious when dealing with G2 and not to waste their time for false promises.Thank you for your attention to this matter

  Business Response

  Date: 03/29/2023

  Hi,
  
  Thanks for reaching out. As I can see on my end, the user left a review for *********** using two G2 accounts. The review has been approved and a gift was sent on our end for this account ********************** however the review from their other account *********************** has also been approved but there was no gift card attached to it. 
  We would not be able to reimburse the user for reviewing the same product using multiple accounts.
  
  Thanks!
  
  

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18578117
  
  I am rejecting this response because:

   

  This information was not available

   

  I spent 25 minutes writing my detailed indepth reviewand they were phishing for all sorts of personal information and privileged corporate information.

   

  Site is a bunch of scammers.

   

  I already deleted my profile from their site.

   

  They never sent the $20 they owed.

   

  Avoid.

   

  
  
  Sincerely,
  
  Neg Fuz

  Business Response

  Date: 12/19/2022

  Hi,

  Unfortunately, our moderation team was unable to approve the user's review because they could not confirm the company where the software was used. In order to validate their review, we need an active and up-to-date LinkedIn profile and/or a valid business email address that redirects to their official company website, when opened. This verification process is used to confirm their professional information and use of the product.
  
  
  Please keep in mind that it may take up to 3 full business days for their review to be moderated as our quality assurance team reads every review before publishing it to our site.
  
  
  Thanks!

  Business Response

  Date: 12/23/2022

  Hi,

   

  Thanks for reaching out. The user can edit their review here: ******************************************************************** to include more information about how they are using the software at a place of work. Providing a logged-in screenshot that contains identifying company information will make it easier for our team to validate their review.
  
  
  
  Please keep in mind that it may take up to 7 full business days for their review to be moderated as our company would be enjoying an aligned global PTO. Appreciate your patience here!
  
  

  Thanks!
  

  
  

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18180766
  
  I am rejecting this response because:

  I am getting emails every other day to complete reviews for a $10 gift card! If I was not eligible, then STOP EMAILING ME THESE OFFERS!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/18/2022

  Hi,
  
  Our quality team checks every review and user profile to ensure our data provides authentic information to the professionals who use G2 as a research tool. Unfortunately, we are unable to issue the gift cards to the user due to the suspicious activity found on their account. There seems to exist another account associated with a different email address *************************** that has a couple of reimbursed reviews already!
  
  
  Apologies for any inconvenience.
  
  Thanks,

  ******

  
  
  

  
  

  Business Response

  Date: 10/21/2022

  
  Hi,
  
  
  Thanks for reaching out. We have unsubscribed them from all further communications. Let us know if theres anything else we can do to help.
  
  
  Thanks,
  

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************