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Business Profile

Computer Software Developers

G2 Chicago

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for G2 Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

G2 Chicago has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • G2 Chicago

      100 S Wacker Dr Ste 600 Chicago, IL 60606-4028

    • G2 Chicago

      20 N Wacker Dr Upper Suite 1800 Chicago, IL 60606-2806

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/2/2025 I paid the company G2 app global (*********************************************************************) $2500 in cryptocurrency over the day to perform work under the direction of a manager that was recommended to me by a headhunter using the following url to login to perform tasks validating crypto currency transactions. The job was advertised as a part time work your own hours deal. However a contract was never supplied, only a manager to speak with via text (WhatsApp). I believe this is a set of individuals pretending to be the company they are working for and not actually hiring for legitimate jobs. They definitely tricked me into putting around $2500 into the business over three days and refuse to work with me to ensure I get my money back.The funds were provided to cover negative balances that would occur doing the work itself. With the understanding that the balances were proportional to the starting amount. The balances however became insurmountable after three days of tasks, which means the company keeps what you put in unless you finish the job. The manager indicated this amount would never pass a few hundred dollars making me comfortable taking the challenge on. However, after doing this throughout the day, eventually a balance of $3300 came up to be able to get my money back which was never explained as a possibility. They also lied about the frequency in texts that this need to load funds would occur.

      Business Response

      Date: 02/26/2025

      Hi, Thanks for reaching out. Were unable to find an account associated with this user name. If you are still in need of assistance, please open a ticket in our help center sharing the email you used to create your account. You can do so here:*********************************************************

    • Initial Complaint

      Date:10/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22386715

      I am rejecting this response because: their response is a lie. I use the products daily at work and have proven it several times. This company has continued to solicit paid reviews from me even after I filed the complaint with BBB. I now delete them and will soon ban their domain from my mail server.

      Sincerely,

      ***** *****lled the phone number on their website twice and left voicemails waited a week and heard nothing back from them. I then opened support tickets on their website and was greeted by an unhelpful agent with nothing but copy and paste messages from their FAQ and non-resolution of the issue.I will be lodging a complaint with the US Better Business Bureau (BBB). Ironically enough, there are dozens of complaints against G2 similar to mine dating back to 2023 already lodged with *********************** evidenced by other complainants, G2 is clearly victimizing the IT industry without remorse.

      Business Response

      Date: 02/26/2025

      Thank you for reaching out about your reviews. At this time, your rejected reviews do not qualify for approval. The decision was made based on your G2 account information, review history, and other suspicious related data.
      Due to the nature of the rejection, we are unable to share the specific details regarding why the reviews were rejected. We apologize for any confusion this may cause. Kindly note, this decision is final.

    • Initial Complaint

      Date:07/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This site straight up offered $50 for a review in a screenshot with no qualifications or restrictions, after i repeatedly turned down other offers. i did it, they approved it, then refused to issue the payment.Straight up deception.

      Business Response

      Date: 02/26/2025

      Hi, Thanks for reaching out. I just took a look and the gift card has already been sent for your***********review on our end, long ago. You should be able to find it in your G2 profile.

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21897535

      I am rejecting this response because I haven't received the reason for rejection. I took time to write a detailed review.

      Sincerely,

      Anand D Rof paid reviews while accepting unpaid ones suggests that G2 is only interested in obtaining free value from users, which is unfair and unethical.Impact on Credibility: This practice not only affects the credibility of G2 as a review platform but also undermines the effort and honesty of genuine users like myself.Desired Resolution:Review Acceptance: I request that G2 re-evaluate and accept my legitimate reviews that have been previously rejected.Clear Communication: G2 should provide clear and specific reasons for any review rejections to ensure transparency and fairness.Policy Revision: G2 should revise their review acceptance policies to eliminate any bias against paid reviews and ensure fair treatment for all users.I appreciate your attention to this matter and hope for a prompt resolution. I believe that addressing this issue will not only help me but also benefit many other users who may be facing similar challenges.Sincerely,Anand

      Business Response

      Date: 02/26/2025

      Thank you for reaching out about your reviews. At this time, your rejected reviews do not qualify for approval. The decision was made based on your G2 account information, review history, and other suspicious related data.
      Due to the nature of the rejection, we are unable to share the specific details regarding why the reviews were rejected. We apologize for any confusion this may cause. Kindly note, this decision is final.

    • Initial Complaint

      Date:06/11/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me an offer to receive a $25 for reviewing a software I use. there was no mention of a limitation to the number of responses they would accept. I completed the review as requested, however I then received an email thanking me for my review but stating that I did not qualify for the gift card as "Unfortunately, your review was not one of the first we received and is therefore not eligible for a gift card"Applying arbitrary conditions on the offer after the fact is deceitful and probably illegal.

      Business Response

      Date: 02/26/2025

      Thanks for reaching out. When our vendors run their own campaigns, they typically offer a limited number of gift cards, which should have been noted in the original offer email. Unfortunately, your review was not one of the first we received and is not eligible for a gift card. That being said, we appreciate your review, and we know that your opinion means a lot to the vendor youve reviewed, too. We have sent you a gift card to this email ************************ as thanks for your time. Please let us know if you don't see it within 24 hours.

    • Initial Complaint

      Date:04/19/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21599986

      I am rejecting this response because:  I've already tried to complete these updates, and no one would respond.  Your business is very poorly managed.

      Sincerely,

      ******* *******

      Business Response

      Date: 02/26/2025

      I took a closer look, and while one of your reviews was approved and successfully incentivized, the other was unfortunately rejected because our moderation team was unable to validate its content. But dont worryit can still be approved!
      Consider improving your review by making some changes:
      Elaborate on your usage of the product / service
      Clarify ambiguous statements or sentences
      Verify spelling & grammar
      Lean away from making repetitive statements
      You can edit your review      here. Our team will re-moderate it within three business days.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was invited by a software vendor that we use to post a review at G2. I spent about an hour writing a beautiful review. I was denied for the reason they could not verify that I use the software. The funny thing is they ask you what they want you to upload for proof. I did that and I am a legitimate customer. So, if they are not asking for the right proof, that is their issue. I sent what was asked.The problem however is the fact that I contacted their support and they refused to help us identify the problem with the review.Like other complainants have stated, there is an agenda at work and this company should be investigated.

      Business Response

      Date: 02/26/2025

      Thanks for reaching out and for sharing your concern. Its possible there was an error on the moderation teams part. You should be able to see your review live on our site. However, I dont see a gift card associated with your submission.
      Could you provide more details regarding this? That would help us look into it further.
      Appreciate you taking the time to leave a review!

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20938354

      I am rejecting this response because:

      my business email is ********************** On the review of PaloAlto, I attached what company I work for as well all providing a photo of the PaloAlto Global Protect software on my work computer which was also connected during the photo with my company credentials attached to it. Thank you. 

      Sincerely,

      ***********************

      Business Response

      Date: 12/07/2023

      Hi Jaiden.

      Unfortunately, our moderation team was unable to approve your reviews because they could not confirm the company where youve used the softwares. In order to validate your reviews, we need an active and up-to-date LinkedIn profile and/or a valid business email address that redirects to your official company website, when opened. This verification process is used to confirm your professional information and use of the product. It would be very helpful if you could edit this information and the moderation team will review it again within 3 business days.

      Thanks!

    • Initial Complaint

      Date:10/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Business Response

      Date: 10/20/2023

      Hi ***,

      Thanks for reaching out and for sharing this concern. It looks like that was an error on our part. We have since sent the gift card and you should be able to find it in your email. Thanks for taking the time to leave a review! Apologies for the inconvenience caused.

      Thanks, 
      ******
      User Comm Support Manager

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I followed the link in our accounting software to review it from G2. That was my first and original review. However the company stated that it was not the first one and refused my gift card.I am demanding G2 to review my case again. If the company still insists that it is not original, I am requesting G2 to remove all my account, information, review submitted, and everything related out of your system. I shall not give G2 any authorization to use that information and shall take legal action if there are any further email sending to my business mailbox.

      Business Response

      Date: 07/14/2023

      Hi

      Thanks for reaching out! I just took a look and the gift card is already marked as sent on our end. It should be in their email ******************** but they can also find it in their account by logging into their G2 profile.

      Thanks!
      ******

    G2 Chicago is NOT a BBB Accredited Business.

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