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Business Profile

Auto Repairs

Velasquez Complete Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Velasquez Complete Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Velasquez Complete Auto Care has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Velasquez Complete Auto Care

      3022 N Rockwell St Chicago, IL 60618-7918

    • Velasquez Complete Auto Care

      5317 S Archer Ave Chicago, IL 60632-4945

    • Velasquez Complete Auto Care

      84 McHenry Rd Wheeling, IL 60090-2683

    • Velasquez Complete Auto Care

      7623 W Hampton Ave Milwaukee, WI 53218-4702

    • Velasquez Complete Auto Care

      3477 S 16th St Milwaukee, WI 53215-4903

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had exhaust work done and the shop didnt complete my repairs charged me over $2200 dollars then changed its name and wont honor my warranty.

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Left Wisconsin can't get my 5 year warranty on catalytic muffler Honored and paid ***** for services

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/23/24 we had a fuel pump replaced and 3 weeks ago check engine light came on. We contacted the repair shop immediately. We were told that would not honor the warranty. We called the headquarters in ********. We have yet to hear from them.

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 25th we took a 2014 ***** Equinox in for a check engine light. This was found to be caused by a faulty fuel pump and catalytic converter. We got both repaired by Velasquez that day. The check engine went off until March 17th the light came back on causing the fuel gauge to inconsistently read (symptoms it was showing before the repair) We took the car back to Velasquez on 76th and *********** and they proceeded to explain that they are no longer apart of the franchise anymore, only 58th and Capitol drive location can service the parts under the year warranty. We went directly to 58th and capitol location for there to be NO EMPLOYEES NO OPERATION at all. I went to this location everyday day for a week , multiple times a day, during their hours of operation, and no one was there the doors were closed and the closed sign was in the window. I then called the main office located in ********, spoke to two people that were supposed to call back a week ago. Weve given them ample time to ******** ****** have not accommodated our warranty. The service was $2800 dollars, and the problem is not solved or fixed properly. If you do not have the man power to service the vehicle again we need a refund , the check engine light is still on with the same warnings of the fuel pump

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car in to get the *** Solenoid replaced and now my car won't start because the vvt solenoid was never replaced and it may have caused more damage. I pulled the part out myself to check and found that the old one is still there! I called the shop multiple times. When I went back to the shop, I found that the shop was closed permanently or at least that location. I paid a total of $561.53 on March 1st, 2024. My car is a 05 Acura TSX. I paid in cash because they said they were only accepting cash at the time. I had to go to an ATM across the street to pay them. My car is now nondrivable and they played me.

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary. They seem to have incorrectly stated some of the facts. We have submitted additional evidence in this response that we hope will be considered. It is with 100% certainty that we believe they are at fault for the deterioration of our vehicle which was once driven daily, and is now undriveable.

      Please find enclosed a check payable to the Better Business Bureau serving ******* and Northern ** in the amount of $_______________; as I would like an appointment scheduled as soon as possible.

      Sincerely,

      ***************************

      rk 15 minutes away from home. It shook violently the entire way, there was smoke coming from the tail pipe, the engine light was still on and now i was losing acceleration pressure. We took it back again. This time the mechanic, *******************************, told us that he would replace the other solenoid because he only did one when he shouldve done both. They kept the vehicle for 3 more days. After getting the vehicle back this time, the engine light is still on, still white smoke, still leaking, shaking vigorously, losing pressure in acceleration, can't get to 40 mph and it also cuts off now after driving 5 minutes.

    • Initial Complaint

      Date:08/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20514426

      I am rejecting this response because: the work was NOT done at their shop that was closed for fraudulent activity. It was performed at the grand Ave location which is open for business. My name is *************************. My phone number is **********. The lowest amount I will accept is $400. I should not be responsible for your malpractice and aggressive behavior towards women.

      Sincerely,

      *************************there is nothing wrong with the part. The gentleman that told me that he would replace it was now lying saying he did not say that. I went to go pick up my car and both men were aggressive and extremely rude. They constantly spoke over me and spoke down to me. One of the guys told me it's normal for my car to make this loud noise. He said that right after telling me that it WASNT MAKING ANY NOISE! Velasquez would not change out the part because it was under warranty and they didn't want to lose money on the labor. I took my car and left. I went to a reputable company called ******************* and they did an inspection that I had to pay $50 for. During that inspection it was found that the part WAS BAD. They also found that because that part was bad for so long the entire steering shaft had to be replaced. This cost me $532.14. I want a full refund of $582.14. Velasquez's other shop closed down for these same fraudulent acts.

      Business Response

      Date: 11/15/2023

      Regarding this complaint, we are doing our diligencies on tracking down this customer information. The location where this job was performed it's currently closed since February. and we don't have access to the ** system/CRM .
       
      As per her request, We are not refunding any amount for services that we have not performed. But, we would agree on half of the total requested amount. 
       
      Thanks for your assistance,
       
      ********

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Business Response

      Date: 06/05/2023

      Good Morning *******,

      We're sorry for your car problems. We would like to support and resolve this issue.  Unfortunately, our ******* locations is temporary closed, but we would like to assist you at our Hampton location ************************************* Please let me know when you are available to come, so i can arrange you the appointment. or feel free to contact me directly. ************* I'll be happy to assist you.

       

      Thanks,

      Velasquez Complete Auto Care. 

       

       

       

    Velasquez Complete Auto Care is NOT a BBB Accredited Business.

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