Reviews

This profile includes reviews for Pavlov Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pavlov Media, Inc.

  601 N Country Fair Dr. Champaign, IL 61821

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  Pavlov Media, Inc.

  PO Box 25 Champaign, IL 61824-0025

Review Details

• Review fromMaysen W

  Date: 02/08/2025

  I wish I could give 0 stars. The only saving grace of this company is the people working in customer support, but the actual WiFi service sucks so bad. My apartment complex forces me to use Pavlov as an ISP here I get only 100Mbps and outages every week and once a month it’s down for almost 24 hours! It’s ridiculous that a WiFi company can operate when the service only works 80% of the time! I have deadlines and important assignments, and with the WiFi constantly being out, I’m forced to use my phone's hotspot. I wish I had a choice in my ISP because I WOULD NOT choose Pavlov in any universe!

• Review fromJohn L

  Date: 07/22/2024

  This company's customer service is extremely poor. I've been trying to cancel my service for 16 days and have reached out to 8 different representatives and I still have no idea if it has been cancelled. The reps act stupid and instead of cancelling your service they say they put in a note to cancel your service so that they can keep it going against your will to keep taking your money. This seems to be becoming more and more common in today's world. T**** style business practices. I wouldn't do business with these people again even if the service was free. I had to contact my bank to terminate Pavlov service by blocking their payments. They'll probably mail me a bill at that point and start incurring interest. I fully expect Pavlov to continue poking my eyes with a sharp stick.

• Review fromSusan W

  Date: 06/10/2024

  I don't understand how a service that was meant to be ultra reliable could the opposite. I thought the whole point of fiber was to have speed and consistency, a reduction of down time. And customer service, is a no go. They're not even in our state. Frustrating All this to avoid ***, which at least was predictably bad.

• Review fromFrederick B

  Date: 05/21/2024

  Awesome Service and awesome support. @G up and down for less than 100$ is all Win.

• Review fromKendra D

  Date: 04/21/2024

  Pavlov is the worst internet service provider you could possibly be stuck with (because you’d never choose it yourself). The service is wildly inconsistent with several day-long outages all with the same excuse of “fiber optic cable damage.” It is pathetic for a student housing apartment complex to choose a provider that disallows them to do their schoolwork or other responsibilities that they were under the impression they could complete easily due to the “free wifi” provided at their complex. It isn’t “free wifi” if I have to drive to a library or a ********** to use internet I don’t pay for as part of my lease because the provided service is so terrible and has such low download and upload speeds that a 30 minute episode of your favorite show turns into an hour and 15 because you’re constantly waiting for it to buffer due to Pavlov’s terrible performance. If I could give Pavlov 0 stars, I absolutely would. I can’t believe that a company can get away with taking hard earned money to provide below the bare minimum in internet service and in customer support.

• Review fromCharlene T

  Date: 04/07/2024

  Kyle was the technician that got us set up at our *** ******* loactation. He was very polite and respectful and was efficient in taking care of our situation. I also appreciated his sensitivity to putting down a cover on our new carpet as well as removing his shoes. He had previously been working in an attic and did not want to transfer the smudges from his clothes to our new flooring. I appreciated that very much. He patiently answered questions that I had regarding the set up. We are very happy with our service.

• Review fromJackson O

  Date: 02/22/2024

  Terrible internet. I have to constantly restart my laptop for it to recognize the Wi-Fi. My phone will drop connection at random times. I have to use cellular data. I never leave reviews on products, but ever since the apartment complex switched providers, I have had so many issues I want them to be heard. I pay way too much money for such a terrible service.

• Review fromJason W

  Date: 01/03/2024

  worst service every to exist. I have called and called to get my internet to run at my Apartments and it only works if i hard reset my devices. This is tradable, they blame me for the problem. I am a computer science major and understand how connections work, but the overseas support dose not think that there is a problem on there end. I should not have to pay for a service that does not work!!!! if it could be a 0 rating i would do it

• Review fromNilesh T

  Date: 12/08/2023

  I guess i should have looked at reviews here before signing up with them. But clearly, not many people are looking at these reviews. We had a landscape company cut the fiber line that pavlov had laid in May. In November, they sent me an email about the invoice for the repairs which I never got. A month later, they send me a letter by mail that says my "account" is significantly past due (a month is significantly past due??), even though the monthly charges are being paid automatically. The person that i talked to, had absolutely no desire to listen. She was "right about all of it", and my only choice was to pay or be turned over to a collections agency. The internet service isn't horrible, just this sour interaction.

• Review fromDeb M

  Date: 07/08/2023

  I do not obtain internet services from this company. CCG was recently in our neighborhood to install fiber-optic cable. We did not receive a door tag advising us they would be installing such until after they had installed the cable and had moved on. The City of ***** and other utility companies we contacted had no idea who was working on the boulevard and their trucks had no identifying information. There was a crew of five or six men working in the boulevard in front of our yard and when my husband questioned them as to what they were doing - none of them understood or spoke English. I find that more than difficult to believe but it worked to their advantage. We have a large turn around drive and they consistently blocked both ends with their trucks, equipment and supplies. Since they didn't comprehend English, my husband had to go out several times to gesture to have them move their equipment or move the strung out lines himself so we could use our driveway. There was not one pleasant or accommodating person among them. To add insult to injury they left empty soda containers/cups along with their other trash sitting on the sidewalk and in our yard. This is the first I have heard of this company but their first impression leaves little to be desired. I am left to question just what would be their quality of service based on such an impression. For a company in the communication field, they are severely lacking in communication. I don't believe I will be utilizing their services.