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Customer Review Ratings
Average of 22 Customer Reviews
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Review fromMary L
Date: 03/24/2025
They claim they shipped an item but we never received it, I emailed several times asking for a tracking number and I cannot get a reply. I also called and no one answers, it goes to a voicemail but then it says you can't leave messages. This is all very sketchy, buyer beware. We are now going to have to dispute the charges with the credit card company.
Blastline USA Inc
Date: 04/04/2025
Dear ****,Thank you for reaching out, and we sincerely apologize for the inconvenience this has caused.After investigating the situation with the carrier, we regret to inform you that the package was unfortunately lost in transit. We understand how frustrating this is and appreciate your patience throughout this process.We also understand that you have chosen to dispute the charges with your bank, and we can confirm that the charge has been approved for a full refund. The refund will be processed through your credit card company, and you should see the amount credited to your account within your bank approved time frame.We are truly sorry for the experience you've had, and we take your concerns seriously.Review fromKathryn V
Date: 03/13/2025
Ordered a house fan cover on 2/23/2025. 3/13/2025 order status still states awaiting fulfillment. I have emailed and gotten no response. I have called and get no answer and a mailbox that is full. $172.48 later and no product in sight.Blastline USA Inc
Date: 03/17/2025
Hello *******, a member of our team will be reaching out to you via email within 2 business days.Review fromAlan B
Date: 02/01/2025
If you do business with Blastline your making a huge mistake. If you already did and are having issues, tell Blastline to cancel the order and refund your money. After they do not do that, (they probably won't) go directly to your credit card company and dispute it, don't waste your time. My experience is typical of so many of the other reviews listed here. I got my money back but it was a two month process and a lot of my time. There is a limit on how long you can take to file a dispute with your credit card company, so do it right away. From when I first looked them up on this sight they have gone from a A- rating to a B+, what good is the BBB?Blastline USA Inc
Date: 02/10/2025
Dear ****,
We sincerely apologize for the inconvenience youve experienced during the refund process. I understand your frustration and appreciate your patience.
We acknowledge that you have already received a credit from your credit card company, but as a gesture of goodwill and to resolve the matter fully, we would like to send you a check for the full order total to your address on file.
Thank you for bringing your concerns to our attention.
Review fromWilliam S
Date: 01/21/2025
I ordered a well pump on 01/05/25 for $605.19, the site says ships in 4-5 business days, on the 14th shipping status was changed to created label. Today is 1/21/25. Item has still not shipped! This company is a scam and the fact that they pay BBB to be accredited is absolutely BS. I want my money back now or I will be filing a criminal complaint with the ***.Blastline USA Inc
Date: 01/23/2025
Hello *******, We apologize for the delay and the inconvenience this situation has caused. We understand your frustration and take your concerns very seriously.After reviewing your order, we can confirm that a full refund of $605.19 has been issued to your original payment method. You should see the funds reflected in your account within 35 business days, depending on your bank's processing times.Review fromMax S
Date: 01/15/2025
Ordered a ***** Temperature Transmitter and never received it. They have not responded to attempts to email them or contact by phone. Their voicemail inbox is full so I have no way of getting a hold of them. This is terrible business, STAY AWAY!!!Blastline USA Inc
Date: 01/18/2025
Dear Max,Thank you for your feedback. We sincerely apologize for the delay you experienced with your order. We understand your frustration, and after reviewing your case, we can confirm that your order was refunded in full for the amount of $292.37 and will be returned back to your credit card. The delay was due to a manufacturer backorder, which unfortunately impacted the timely fulfillment of your order.We understand how important it is to stay in communication, and we apologize for the inconvenience caused by our voicemail inbox being full. Rest assured, we have taken steps to address these issues and improve our customer service.We truly value your business and hope to have the opportunity to serve you better in the future.Review fromShawn B
Date: 12/20/2024
Ordered an item on 12-6 paid for next day shipping. Item was marked shipped next day, but tracking says still waiting to receive item 13 days later. This company doesn't answer phones, all mailboxes are full, and no one replies to emails. This company is a scam to the fullest. They should be full investigated. i will take my concern to the next level with the BBB. DO NOT ORDER FROM HERE!!!!Blastline USA Inc
Date: 12/26/2024
Dear ***** We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in the full shipment of your recent order. Unfortunately, some item(s) you requested are currently on backorder from our manufacturer.We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount $168.84.Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.Thank you for your patience and continued support.Sincerely,Blastline USA Inc.Review fromZack G
Date: 12/04/2024
Have caution. They scam you by listing name brand tools, then ship cheap knock off tools instead. They do not reply when contacted to address the issue. This seems to be common practice for them. This has happened at least several more people, whom have posted online about it. Who knows how many more that have not tried to warn others.Review fromJeffery E
Date: 11/25/2024
I made an $80 order, they immediately took my money, I waited around 2 weeks and told them to cancel/refund me. They have yet to do the refund, the email said something about the matter being escalated to upper management. This "business" really needs to be sued and shut down for good. I came to the BBB site and saw nothing but negative reviews. Luckily I have a lawyer at my disposal and will be following up in small claims court. SCAMMERS!Blastline USA Inc
Date: 11/26/2024
Dear ******* ********, We hope this message finds you well.We wanted to inform you that your refund request was escalated to our management team for review. After further review, we are pleased to let you know that your refund has been approved. The full order amount of $80.44 has been credited back to your original payment method as of 11/26 and your order has been cancelled.Please allow ************************************************** your account. If you have any further questions or need assistance, feel free to reach out to us at ************************************************* you for your patience and understanding.Review fromMeridith C
Date: 10/28/2024
Absolutely a SCAM!!!!! Do not order from this company (if it even is a company). They will not answer your call, and you can't leave a message! Paid $2600 for an oil pump filter for an elevator and absolutely crickets! They will not answer emails either! What a joke!!!!Blastline USA Inc
Date: 10/29/2024
Dear ********, thank you for your recent order with us. We wanted to provide you with an update. Your order was placed just 5 business days ago, and we are currently working to fulfill it. However, please note that the item you ordered has a lead time of 3-4 weeks.Our team will reach out to you shortly with the next steps. We appreciate your patience and understanding.Review fromDavid C
Date: 09/19/2024
Ordered on July *******, July 22 was listed as shipped but the shipping website lists it as not received from shipper, over 2 months have emailed Blastline several times and either get no reply or they say that will look into it and then i never get a response. Internet is full of reviews from people purchasing from this company who never receive their order, makes me wonder how they could possibly still be BBB accredited.
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