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Average of 19 Customer Reviews
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Review fromMichael M
Date: 08/24/2023
**************** and communication were incredibly poor. The only reason I give 3 stars is because install crew was friendly and efficient. Could have done a little better job cleaning up after install. Definitely expected more for such an expensive project.
Universal Windows Direct of Chicago
Date: 09/05/2023
*******, we are truly sorry to hear we did not meet all of your expectations during your experience with us. Customer satisfaction is our top priority here at Universal Windows Direct and we are always looking for ways to improve the customer experience. We will pass along your feedback to our management team to make necessary adjustments to enhance customer satisfaction. Please don't hesitate to reach out directly if you have additional feedback to share or questions regarding your project.Review fromDeborah D
Date: 08/23/2023
Six week delay in step one.No accountability instead blamed my HOA, who assisted by giving highlighted directions of how to get approval, so unprofessional.Install left damage to my landscaping, broken glass in my home and out, glue on my rug and siding and drywall. Stickers on windows and all six are filthy on both sides and both stories of my home.Install has 3/6 screens not square and 2 windows not sealed, meaning I can see light through the cracks. No one contacted me when install was completed they just left the mess and the damage.I was told 4 times between Monday and Tuesday that the scheduling manager would call me to make a day for the crew to come. I will keep calling but no longer think they are honest.Universal Windows Direct of Chicago
Date: 09/05/2023
*******, we appreciate you making us aware of the concerns you've experienced with your project and understand how frustrating this can be. We apologize for any inconveniences that *** have been caused. We have reviewed your account and our manager will be contacting you to assist you further. If you have questions beforehand, please contact the ****************************** at ************** for direct assistance.Review fromPeter U
Date: 08/01/2023
Zero Stars!! I god ad by mail - "Buy two windows, get two free!". Free estimation. Ok, let's go.Website is nice and I submitted estimation online. Shortly front desk lady and followed after technician set an appointment. My family adjusted all the day for everybody and were waiting, but nobody came. After 1 h I called office. Answer was stupid - no one can come today ... representative has problem with traffic ... his car has a problem...next appointment in a couple of days...Of course, sorry, apologize, were included. Our decision - "Bye-bye Universal Windows Pie"DO NOT GO WITH THIS COMPANY.Universal Windows Direct of Chicago
Date: 08/22/2023
*****, we are truly sorry to hear about your experience with our team and apologize for the lack of accommodations to meet your needs. We appreciate this feedback and will be sure to share with our management team to ensure improvements moving forward. If you wish to share additional information regarding this experience, please contact our team directly at ************************************************************************************** for assistance.Review fromAmanda K
Date: 05/07/2023
They did a good job! The only negative is the stomped and broke 2 of my plants in my flower bedUniversal Windows Direct of Chicago
Date: 05/10/2023
******, we appreciate your honest feedback of this experience with us. We apologize for the damage to your plants and would like the opportunity to resolve this. Please contact our ****************************** at ************************************************************************************** for assistance.Review fromMiles B
Date: 03/28/2023
Universal windows is a 1st rate company due to the workmanship of their windows, their warranty, and our salesman!Our salesman ****, was exceptional! He had an extensive knowledge of all aspects of Universal ****************************** warranty. He was also timely, extremely courteous & so patient with all of our questions. In fact, he encouraged us to ask questions. His thorough demonstration of all parts of Universals sample ************* showing us 200 degree heat on the glass, proved to us that Universal Windows were the best. He even showed us some parts of competitor windows, which allowed us to actually see the huge difference in workmanship. Universals warranty is exceptional & no service charges ever. No salesman could have done a better job!Universal Windows Direct of Chicago
Date: 03/29/2023
*****, we appreciate our feedback on this experience with Universal Windows Direct. We're thrilled to hear our team has provided you with an excellent experience from start to finish. Thanks again for trusting us with your home-improvement project.Review fromRichard S
Date: 03/24/2023
Courteous installers great installation very professional staff had no issues with time and service only issue i had was the gentleman that did the presentation was cut out of the deal because we didnt purchase the that day of the presentationUniversal Windows Direct of Chicago
Date: 03/29/2023
*******, we are thrilled to hear our team provided you with such a professional experience from start to finish. Thanks again for trusting Universal Windows Direct with your home-improvement project.Review fromwillie w
Date: 03/22/2023
over a year or two I decided to replace my front windows in my home which were old and quite drafty. I contacted universal windows to replace the entire set in my front living room windows. After a while when the weather changed I felt the draft again I called the company to come and fix the situation. they came out after a while and replaced one of the windows which they said had lost gas which was supposed to maintain the temperture in my home. about two weeks ago a serviceman came back out and inserted some shims to insure that the windows which I paid over four thousand dollars. I currently have plastic on one of the sections that have the most heat lost areas. I would like to have a new set of windows that work or get a refund of my monies paid for this unacceptable job.Universal Windows Direct of Chicago
Date: 03/29/2023
******, we are truly sorry to hear about your lack of satisfaction with the installation of your products. We have shared this feedback with our customer experience team who will be reaching out to you shortly to assist resolving these issues for you.Review fromAmber F
Date: 08/23/2022
Unbelievably horrible experience! DO NOT GO WITH THIS COMPANY. Stay clear, between the price gouging in the beginning, additional $10,000 added in, to the lack of response. Missed install deadlines, had to schedule TWO more install dates, as incorrect product ordered - AND STILL didnt have correct product. Company needs to take some of that price gouging $$ & invest in some customer service classes for their employees as its extremely lacking, if any. Its now past 3 months since the agreed upon deadline and the door I paid for STILL isnt installed OR ORDERED for that matter (just got off phone with *****, manager, today 8/23 - even though we spoke in July [her words, not mine] & KNEW it wasnt in the warehouse. So here we sit a month later & the same conversation happens again. Im about ready to get an attorney involved because Im tired of wasting my time and still dont have a door. The way you guys conduct business is a complete joke! At least we have a yard sign to inform our neighbors to STEER CLEAR of this company!Universal Windows Direct of Chicago
Date: 08/24/2022
****** we are truly sorry to hear about your experience with us and understand your frustration. We have already informed our team of your concerns and they are working to resolve your concerns. We ask that you allow our team ***** hours to follow up and address your concerns.Review fromJulia F
Date: 07/13/2022
They offer a free consultation and measurements, and offered a next day appointment because there was someone in the area. The representative was professional and friendly. The company worked well with our association, which was important because our particular association is very picky and difficult to work with. We ended up getting our windows in a timely manner, and the installers were very good. They were professional and friendly, as was the service rep.Our main complaint is that one of our windows was measured incorrectly, and now we're not certain how long it will take to get a new one. They took responsibility for their mistake, and the windows are good quality as promised. We noticed a difference in our heating and cooling on the first day.Universal Windows Direct of Chicago
Date: 07/14/2022
*****, we appreciate you sharing this feedback on your experience with us. We're thrilled to hear you're already noticing a difference with your new windows. If you have any questions or concerns, please don't hesitate to contact us at ***************************************************************************************
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